Customer Quality Technician

Colder Products Company (CPC) is the leading provider of quick disconnect couplings, fittings and connectors for plastic tubing. At CPC, we believe that fluid handling should be safe and easy. We engineer our connection solutions to improve the overall functionality and design of  equipment and processes for the life sciences, industrial, and chemical handling markets. Special features of our products include precise hose barbs for superior grip, built-in shutoff valves for preventing spills, and easy-to-use, push-button thumb latches for quick connecting and disconnecting. CPC is a Dover company based in St. Paul with global offices and operations in Europe and Asia.

Do you want to share your passion for collaboration and dedication to customers? Are you looking for your next challenge? Join us in partnering with our customers to create the best connections in the world.

This is an amazing opportunity to contribute to a growing organization. Your role as a Quality Technician will allow you to serve staff and leaders and help provide creative solutions to drive CPC's short- and long-term goals. You'll join a creative and passionate team of individuals. This role offers plenty of opportunities to grow your skills and expand your knowledge!

The Customer Quality Technician will be responsible for collaborating with the Core and Thermal Customer Quality team to perform and/or coordinate testing and analysis on returned goods (complaints) to drive to root cause within defined KPI’s.

Job Responsibilities

• Collaborate with Customer Quality Analyst to receive products from customers/distributors.
• Work with Customer Quality Analyst to fully manage CPC’s customer complaint/return process.
• Photograph returned product and update investigation reports.
• Collaborate with Customer Quality Engineers and CPC internal Test and Research Labs to perform/coordinate testing and analysis on returned goods to drive to root cause within defined KPI’s.
• Perform review of internal manufacturing related documents on returned product lot numbers.
• Identify areas for continuous improvement projects that directly affect customer complaint trends.
• Lead, train, and manage sort, rework, and various actions through component / product dispositions.
• Manage and maintain organization of quarantined material.
• Perform regular maintenance activities on laboratory equipment.
• Maintain effective business relationships with customers, distributors, and end users.
• Be a quality advocate internally and externally.
• Adheres to all safety regulations.
• Demonstrates support of Colder core values.
• Performs other job duties as assigned to meet business needs.

Qualifications

• High School Diploma or equivalent.
• Solid understanding of machining and/or injection molding processes
• Good technical communication skills with multiple engineering disciplines
• Self-driven and able to work with limited supervision.
• Excellent communication and teamwork skills
• Ability to self-prioritize and multitask in support of engineering/manufacturing projects

Preferred Qualifications

• Two-year degree or certification in a technical discipline.
• Experience with metal machining and/or plastic injection molding processes.
• Experience with medical device and/or pharmaceutical manufacturing facilities.
• Experience with inspection methods, tools, and practices.
• ERP software experience.
• ASQ participation and certification.
• Detailed knowledge of CPC parts or equivalent.
• Working knowledge of MS Office; Word, Excel, & Power Point.

Travel Requirements:

• Up to 10%

Physical Demands:

• Must frequently lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. While performing the duties of this job, sitting is regularly required; use of hands and fingers, and talk or hear. Reaching is frequently required with hands and arms. Occasionally required to stand, walk, and/or stoop.

Work Environment:

• The noise level in the work environment is usually moderate.

CPC Culture
Here are CPC, we are committed to respecting and valuing people, collaborating, and having high ethical standards. We have a passion for creating the best connections in the world.

Mentorship & Career Growth
Our team is dedicated to supporting and empowering new team members. Our team has a wide range of experience levels and tenures. We are focused on building an environment that supports knowledge-sharing and mentorship.

Work/Life Balance
Our team puts a high value on work-life balance. Finding the right balance between your personal and professional life is important. We offer a Monday-Friday schedule. Our business hours are from 8am-4:30pm. We also provide paid holidays and PTO.

We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position’s responsibilities, a candidate’s work experience, a candidate’s education/training, the position’s location, and the key skills needed for the position.  Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.