Sr Manager Product Quality

At Dover Fueling Solutions (DFS), we are taking fueling and convenience retail to the next level. We are passionate about cultivating excellence in everything we do, but what really fuels us is our people. They’re the heart of our company. As an employee, our promise to you is that you’ll work on new and innovative products and solutions, be mentored by managers and teammates who are collaborative, caring, and act with integrity, and have the opportunity to grow in ways that are meaningful to you. Unique and interesting projects – both locally and globally – will challenge you and allow you to pursue different and rewarding career paths.

This position will be responsible for resolving product quality issues that arise during the sustaining and post launch phase ensuring Dover Fueling Solutions (DFS) North America customers are delighted and satisfied. The Sr. Manager Product Quality will work with DFS customers, suppliers and internal teams to root-cause problems and drive resolution of issues. As an escalation lead for customer and field issues this position will ensure customer-facing teams, engineering, quality, supply chain and operations teams are aligned and actively engaged in continuous improvement for design, process, materials/suppliers, and test.

Essential Responsibilities:

• Interface with key customers and customer facing teams to ensure resolution of  product quality issues meet customer satisfaction and customer expectations.
• Track both internal and external product quality issues from NP (new product development) to end-of-life with multi-functional teams including Quality, Design / Sustaining Engineering, Procurement, Manufacturing, and Suppliers to drive sustainable solutions.
• Identify systematic/process improvements involving product quality escapes.
• Demonstrate strong leadership skills with the ability to facilitate timely closure of complex issues with clearly communicated results.
• Leverage analytical and data-driven models and dashboards for early identification of product quality issues and trends.
• Lead escalation of product quality issues working closely with program, product and engineering teams.
• Strive to build a continuous improvement mentality to develop and ensure a data-driven proactive quality culture.
• Effectively interface at all levels of the organization including the executive level both internally and with the customer.
• Manage quality issue diagnosis, root-cause determination, and the implementation of corrective and preventive actions with the appropriate team(s).
• Review failure analysis and corrective action reports through well-managed customer-facing communications.
• Develop and maintain excellent working relationships with key customer and internal stakeholders.

Qualifications:

• Bachelor’s degree in engineering, Master’s preferred
• Minimum of 10 years of experience in a similar function at high-tech manufacturing, electronic manufacturing industry with complex hardware and embedded software.
• Experience with Product / SW Development Processes (i.e. PDLC, SWDLC)
• 8+ years managing people working on product quality issues and solutions.
• Demonstrated experience /certification in 8D, Fault Tree Analysis, Lean / Six Sigma or equivalent problem-solving tools.
• Statistics and analytical principles
• Self-motivation with high sense of urgency and ability to successfully multi-task in a matrix environment
• Demonstrated success working in dynamic organization while leading a team through objectives with multiple priority levels.
• Possess relationship management abilities; strong customer-facing skills.
• Experience in managing, leading, and mentoring less-experienced team members.
• Ability to communicate with all levels of management and company personnel.
• Excellent communication and presentation skills
   

Preferred:

• Master’s degree in engineering or a related field.
• Experience in working within a global organization is a plus.
• Excellent data diagnostic & analytical skills for large volumes of data
• Familiarity with Retail Oil and Gas products and solutions

We are #EnergizedByGrowth.

DFS is part of a legacy of leadership that spans back generations, made up of some of the most trusted, leading-edge brands in the industry. As part of Dover Corporation and with our talented, innovative, outstanding people, we are doing great things and redefining what is possible in fueling and convenience retail. Providing advanced fuel-dispensing equipment, including clean energy solutions, systems and payment, automatic tank gauging and wet stock-management solutions, DFS comprises the product brands of Wayne Fueling Systems, OPW Fuel Management Systems, ClearView, Tokheim, ProGauge, Fairbanks, LIQAL, AvaLAN, and Bulloch Technologies. Headquartered in Austin, TX, DFS has a significant technology development and manufacturing presence worldwide, including facilities in Brazil, China, India, Italy, Poland, the Netherlands, the United Kingdom and the United States.

Work Arrangement : Onsite  

Salary Range : $122,000.00   - $156,000.00  

We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position’s responsibilities, a candidate’s work experience, a candidate’s education/training, the position’s location, and the key skills needed for the position.  Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact dfs.hrinquiries@doverfs.com for assistance with an accommodation. Kindly specify Job Requisition Number / Job Title and Location in response.

Fraudulent Recruiting Disclaimer:  Dover Corporation and our affiliated operating companies want to alert applicants to internet job posting fraud, where parties posing as Dover employees, recruiters, or other agents, try to engage with online candidates in an attempt to steal personal and/or financial information.  We do not endorse or engage in any recruitment practices that involve payment or personal information outside of our official application and hiring process.  Please verify the authenticity of an invitation to apply for a job, or for a job offer by contacting us directly through our Dover and affiliated operating company websites at https://careers.dovercorporation.com/.  To learn how you can protect yourself, review our Recruitment Fraud Notice on our careers site.

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