Analyst/Specialist, Financial Systems

Summary Description:

Dover Business Services (DBS) is looking for a talented Analyst/Specialist to join our Financial Systems Team as we make the shift to a process ownership model, focused on driving process improvements and automation globally. Reporting to the Financial Systems Lead, the Financial Systems Analyst/Specialist is responsible in performing system administration support and assistance for period closing activities using the Financial Systems platform. The role may also involve collaboration with internal and external auditors and participation in special projects.

This is an exciting opportunity to gain exposure to a diverse portfolio of businesses across the manufacturing industry, and gain cross-functional experience in an entrepreneurial, team oriented-environment.

 Essential Responsibilities:

Analyst:

• Ticket Resolution & User Support

• Main responsibility will be facilitating assignment and resolution of ServiceNow tickets and user support – including but not limited to user access management, addressing issues from end users, technical support, and guidance.
• Effectively and professionally communicate with users to gather issue details and relay resolutions steps.

• System Maintenance, Enhancements and Ad hoc

• Assists on system enhancement and continuous improvement projects.
• Assist in maintaining database integrity through data validations and reviews.
• Performs routine system maintenance accurately and timely.
• Support ad-hoc requests as appropriate.

• Contribute in standardization and/or process improvement

• Maintain documentation of system processes, reports, and system functionality.
• Creates and updates work instructions and creating additional guides for enhanced user support.
• Provide input to ongoing policy governance and compliance of work instructions and policies.

• Controls Compliance and Security Reviews

• Conducting quarterly user access security reviews of the financial systems by performing central reviews ensuring that users have the appropriate permissions and privileges based on their roles. This involves adding, modifying, or revoking user access as needed.
• Understand process controls and report observations to Financial Systems Lead.

Specialist:

• Ticket Resolution & User Support

• Facilitating assignment and resolution of ServiceNow tickets and user support – including but not limited to user access management, addressing issues from end users, technical support, and guidance.
• Perform day-to-day Financial Systems operations (i.e. user account maintenance/loads, user security, etc.); supports complex and/or critical requests.
• Provide user technical support across global organization as needed.
• Effectively and professionally communicate with users to gather issue details and relay resolutions steps.

• System Maintenance, Enhancements and Ad hoc

• Provides technical assistance and troubleshooting either on standard processes/deliverables, or hyper care for issues encountered on supported system or processes.
• Collaborates with internal IT and/or 3rd party vendor for any system enhancement, upgrade, or patches.
• Supports UAT in collaboration with internal IT or 3rd party vendor.
• Document system configuration, procedures and/or troubleshooting steps.
• Support ad-hoc requests as appropriate, focusing on complex and/or critical requests.

• Contribute in standardization and/or process improvement projects

• Assist or lead process standardization initiatives for the Financial Systems
• Maintain documentation of system processes, reports and system functionality.
• Develop, implement and maintain standards and business rules for data quality maintenance and cleanup.
• Conduct monthly business review with relevant stakeholders.
• Coach and train team members i.e., process changes, newly absorbed tasks. and/or conduct system orientation.

• Controls Compliance and Security Reviews

• Conducting quarterly user access security reviews of the financial systems by performing central reviews ensuring that users have the appropriate permissions and privileges based on their roles. This involves adding, modifying, or revoking user access as needed.
• Understand process controls and report observations to Financial Systems Lead.
• Ensure adherence to SOX and IT Governance and compliance requirements on access provisioning and system configuration/enhancements.

• Project Implementation / Process Transitions

• Lead or assist Sr. Specialist/Team Lead on project implementation and/or process transition to ensure information accuracy.

Education and Experience

• Bachelor’s degree in Accounting, Finance, Business Administration, Accounting Technology, Financial Information Systems or related fields
• 1-3 years corporate accounting and/or financial analysis experience; understanding of accounting processes coupled with financial systems knowledge preferred.
• Strong aptitude for applications and systems; experience in OneStream, Cadency, Blackline, Longview, PowerBI and/or ticketing tools is an advantage
• Proficient use of MS Office (expert in Excel) and knowledge of MS Power Platform and VBA is an advantage.
• Knowledge on basic coding (Python, VB.net) is a plus.
• With experience in Oracle system and other ERP systems is an advantage
• Experience on working as a contributor on Project Implementation is an advantage.

Preferred Qualifications

• Excellent interpersonal and communication skills, both written and oral
• Ability to work in a fast paced, high volume environment while remaining organized with strict attention to detail
• Ability to meet deadlines and produce accurate results
• High level of customer focus and ability to maintain a positive attitude at all times
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to prioritize and multi-task in a fast paced environment
• Self-directed, positive and ethical role model able to work with minimal supervision
• Ability to maintain a professional demeanor at all times with customer and coworkers; fully observe Dover’s Code of Ethical Conduct, Employee Handbook “Personal Conduct of Employees” policies and ISO Quality System Standards

COMPANY OVERVIEW
Dover Business Services (DBS) is an independent business to business service provider within Dover Corporation, a diversified global manufacturer with annual revenues of $7.5 billion. DBS is accountable for delivering selected transactional services in Accounting and Finance to the entire organization. With
locations in Cebu, Philippines; Suzhou China; and Bucharest, Romania, DBS centers operate across the globe to maximize service to our operating companies (OpCos).
Dover Corporation deliver’s innovative equipment and components, specialty systems and support services through four major operating segments: Energy, Engineered Systems, Fluids, and Refrigeration & Food Equipment. Dover combines global scale with operational agility to lead the markets we serve. Recognized for our entrepreneurial approach for nearly 60 years, our team of over 27,000 employees takes an ownership mindset, collaborating with customers to redefine what’s possible. Headquartered in Downers Grove, Illinois, Dover trades on the New York Stock Exchange under “DOV.”