Quality Engineer

Our Story:

Dover Food Retail (DFR) is a leading manufacturer of Display Cases, Specialty Products, Refrigeration Systems, Power Systems and Comprehensive Services; and leading our industry by Innovating What’s Next in glass doors and intelligent merchandising technologies that keep food safe under brands such as HillPhoenix and Anthony.

DFR is part of the Climate and Sustainability Technologies segment of the Dover Corporation® (NYSE: DOV). Dover is a diversified global manufacturer with annual revenues in excess of $7 billion. 

DFR is built on creativity and customer-centric innovation delivered by people invigorated by a strong sense of responsibility to help our customers win in their marketplaces. The relationships we build with our customers are as important to our success as the products we manufacture. This collaborative environment delivers FRESH THINKING, reassuring our customers that they choose the best when they choose to work with the people of Dover Food Retail.

Job Title:        Quality Engineer          

Location:        Richmond, VA             

What we are looking for:

We are looking for a Quality Engineer who will coordinate with Manufacturing, Engineering, Sales, and Supply Chain to resolve production and customer quality issues through systematic problem-solving methodologies that ensure sustainable quality improvement. The Quality Engineer will accomplish their objectives both as an individual contributor and as a team leader and will be expected to help build & foster a business environment that embraces quality assurance (QA) and continuous improvement as a key to the company’s ongoing growth and success.

What you’ll be responsible for in this role:

• Identifying opportunities to improve quality, productivity, and customer satisfaction.
• Use formal, data-driven problem-solving methodologies (e.g., PDCA, A3, 6-sigma, etc.) to drive their efforts forward and deliver sustainable results.
• Understanding and defining production capabilities and applying capability data to engineering & production quality standards and specifications.
• Designing and coordinating testing as required to ensure that product performance and durability expectations are met.
• Facilitating compliance with NSF, UL, and other relevant industry standards.
• Developing measurements and effectively communicating data to various organizational levels.
• Participating in lean initiatives, such as 5s, value stream teams, and blitz events as required.
• Working with manufacturing, continuous improvement, and other teams when cross-functional problem-solving initiatives are required.
• Working with Industrial Engineering and Accounting to determine the financial impact of QA activities.
• Developing training material, operating procedures, work instructions and training individuals/teams as needed in updated processes and procedures.
• Organizing meetings, events, and associated logistics related to QA activity.
• Lead a team that includes inspectors and/or technicians in a supervisory role which will include managing time, performance, labor distribution, and growth

What are the basic qualifications?

• Bachelor’s degree in applicable Engineering field OR bachelor’s degree in any discipline with subsequent relevant work experience.
• 2 years of experience in a Quality Engineering capacity with a quantifiable track record of results
• 3 years of professional or military experience in an applicable business environment.

What are the preferred qualifications?

• Project a positive, solution-seeking attitude in all business interactions.
• Solve complex business problems in both office and manufacturing environments.
• Employ a variety of QA / problem-solving tools and know when each is appropriate to use.
• Reject status quo and think beyond roadblocks, past experience, current practices to overcome hurdles and employ creative solutions.
• Work well in team environments, both as individual contributor and especially as a leader.
• Motivate others to participate, support, and share your enthusiasm and vision.
• Effectively communicate verbally, visually, and in writing to sell your ideas to various levels within the organization.
• Adapt and stay flexible within multiple business environments and audiences.
• Work at ease in Microsoft Word, Excel, and PowerPoint.
• Working knowledge of Statistical Process Control (SPC).
• In-depth knowledge of problem solving & quality assurance tools (PFMEA, CP, ANOVA, DOE…) with practical application experience.
• Desire to take a hands-on approach to identify opportunities to improve processes and products, measure processes/products, collect and analyze data, form and lead a team, and test and implement improvement solutions

How We Define Our Values and Why You Should Join Our Team:

The backbone behind our collection of outstanding businesses is a team of dedicated employees who protect and enhance our valued reputation for quality and delivering what we promise. It’s our values that define Dover to all of our key audiences: our shareholders, customers, prospective employees and especially to ourselves.

These values must be expressed in our work and embody our actions, as they form the basis by which we do our jobs, make decisions and measure our performance. It’s our unwavering commitment to maintaining our values that defines who we are as a Company.

• Collaborative Entrepreneurial Spirit
• Winning Through Customers
• Respects and Values People
• Expectations for Results
• High Ethical Standards, Openness, and Trust

What’s in it for you?

• Medical, Dental, and Vision
• 401k Retirement Plan
• Flexible Spending
• Paid Holidays

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The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified.  Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.

Dover Food Retail is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.