Senior Product Manager - Aftermarket Parts

Our Story:

Dover Food Retail (DFR) is a leading manufacturer of Display Cases, Specialty Products, Refrigeration Systems, Power Systems and Comprehensive Services; and leading our industry by Innovating What’s Next in glass doors and intelligent merchandising technologies that keep food safe under brands such as HillPhoenix and Anthony.

DFR is part of the Climate and Sustainability Technology segment of the Dover Corporation® (NYSE: DOV). Dover is a diversified global manufacturer with annual revenues in excess of $7 billion.

DFR is built on creativity and customer-centric innovation delivered by people invigorated by a strong sense of responsibility to help our customers win in their marketplaces. The relationships we build with our customers are as important to our success as the products we manufacture. This collaborative environment delivers FRESH THINKING, reassuring our customers that they choose the best when they choose to work with the people of Dover Food Retail.

Job Title:        Senior Product Manager, Aftermarket Parts            

Location:        Richmond, VA or Conyers, GA

What we’re looking for:

We are looking for a Senior Product Manager who will be responsible for managing and defining overall product strategy for Dover Food Retail enterprise-wide parts portfolio covering both Hillphoenix and Anthony brands. He/she would be responsible for cross functional leadership in defining core aftermarket portfolio driving future growth, value proposition, market positioning, strategic pricing, complexity reduction and overall roadmap development to drive margin and share of parts portfolio. This role will support commercial and customer experience teams to drive strong customer intimacy and aftermarket replacement/retrofit programs to drive parts business growth. This role will also collaborate and work closely with sourcing, operations and core product management team in filling portfolio gaps and working through key NPD launch deliverables relating to aftermarket parts. The role requires strong business acumen, analytical skills, collaborative and cross functional leadership skills. This role will have matrixed leadership of business analysts who are currently part of the aftermarket parts customer support team.

What you’ll be responsible for in this role:

Core Portfolio Definition, Market, Customer & Competitive Analysis

• Develop a thorough understanding of overall parts market including overall size/growth in food retail, key industry trends, competitive and customer insights
• Conduct detailed 80-20 portfolio analysis and define core product lines with service levels and pricing defining core vs non-core parts
• Evaluate products for obsolescence and recommend replacement alternatives
• Define key portfolio gaps and collaborate with sourcing/product management teams to execute on a roadmap to fill gaps and support business growth
• Support new product development core portfolio programs as it relates to any aftermarket specific needs
• Support with development of strategy in this market segment to enable long term growth

Aftermarket Sales Support & Customer Experience

• Serve as subject matter expert for assigned products to support internal team, field sales, distributors and end users
• Collaborate with inside and outside sales teams in driving parts programs with key customers
• Develop sales and marketing tools, pricing and positioning plans and guided selling tools to drive sales and customers to pick from core parts portfolio
• Collaborate with corporate marketing to develop and deliver training materials for the assigned products and train sales and dealers on parts portfolio and programs
• Collaborate with operations to maintain appropriate stocking levels for core portfolio
• Collaborate with technical publications on developing appropriate documentation such as parts list, service manual and instructions related to service parts

Monthly Business Reviews, Process Development and Deployment

• Collaborate with finance and sales teams to conduct monthly financial business reviews by key parts product lines, understand root causes for underperforming parts of the business and develop countermeasures to close gaps in revenue and margin
• Collaborate with PMO group and key cross functional stakeholders to develop review and approval process for new parts, stocking non-core parts and/or resurrecting old obsoleted parts
• Collaborate with core product line product managers to execute key new product launch readiness deliverables defined in NPD stage gate process for service parts
• Collaborate with IT teams to streamline existing systems for parts quoting and order fulfillment

What are the basic qualifications?

• Bachelor’s degree in business, marketing, engineering, operations, or supply chain required
• 7+ years of product management or marketing experience in a top diversified industrial company with 4+ years specifically with aftermarket parts.

What are the preferred qualifications?

• MBA strongly preferred.
• Experience working with distributors, parts distribution warehouses and e-commerce sales and marketing
• Refrigeration & Food Retail industry experience preferred

To be a great fit for this role:

• Proven skills in product marketing and product life-cycle management
• Experience in managing and growing complex parts portfolio in large industrial organizations
• Proven ability to lead courageously, to drive large cross-functional teams to success in challenging situations
• Must works well with others - inspires trust and open communication amongst team members and peers
• Proven ability to influence at all levels of the organization cross-functionally
• Excellent communication and presentation skills, including strong active listening skills
• Proven ability to analyze, interpret and draw meaningful and accurate conclusions from data
• Proven ability to conduct complex financial analyses, to develop financial models and interpret P&L statements
• An energetic, resourceful and hands-on individual with a strong bias for action, someone who commits himself/herself fully to stretch goals and who is dedicated to developing and delivering outstanding results

How We Define Our Values and Why You Should Join Our Team:

The backbone behind our collection of outstanding businesses is a team of dedicated employees who protect and enhance our valued reputation for quality and delivering what we promise. It’s our values that define Dover to all of our key audiences: our shareholders, customers, prospective employees and especially to ourselves.

These values must be expressed in our work and embody our actions, as they form the basis by which we do our jobs, make decisions and measure our performance. It’s our unwavering commitment to maintaining our values that defines who we are as a Company.

• Collaborative Entrepreneurial Spirit
• Winning Through Customers
• Respects and Values People
• Expectations for Results
• High Ethical Standards, Openness, and Trust

What’s in it for you?

• Medical, Dental, and Vision
• 401k Retirement Plan
• Flexible Spending
• Paid Holidays

#LI-CS2

The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified.  Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.

Dover Food Retail is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.