Senior Technical Product Specialist

Our Story:

Dover Food Retail (DFR) is a leading manufacturer of Display Cases, Specialty Products, Refrigeration Systems, Power Systems and Comprehensive Services; and leading our industry by Innovating What’s Next in glass doors and intelligent merchandising technologies that keep food safe under brands such as HillPhoenix and Anthony.

DFR is part of the Climate & Sustainability Technologies segment of the Dover Corporation® (NYSE: DOV). Dover is a diversified global manufacturer with annual revenues in excess of $7 billion.

DFR is built on creativity and customer-centric innovation delivered by people invigorated by a strong sense of responsibility to help our customers win in their marketplaces. The relationships we build with our customers are as important to our success as the products we manufacture. This collaborative environment delivers FRESH THINKING, reassuring our customers that they choose the best when they choose to work with the people of Dover Food Retail.

Job Title:        Senior Technical Product Specialist            

Location:        Conyers, GA             

What we are looking for:

We are looking for a Senior Technical Product Specialist to be responsible for supporting the Sales team in the promotion and sale of the DFR Refrigeration and Electrical Power Systems products. The Technical Product Specialist will serve as a “go-to” resource for information and questions regarding application and design options for Systems products and by satisfying customer needs and demonstrating expertise in the industrial refrigeration market. The candidate must have excellent communication, customer and interpersonal skills. The individual should have experience in dealing individuals at multiple levels of the organization. Key to success in the position and the company is to “live” the culture and core values of the Company.

Essential Competencies:

• Provide a “Go-To” resource for all DFR products with a focus on standard Systems products, design options and their application to support both an internal and external knowledge resource.
• Be a team player with good communication skills including managing several ongoing tasks at the same time with the ability to develop and manage an action plan to drive it to its projected result.
• Sales Category Support & Training: Defining the necessary information to insure complete support of all sales efforts in relation to a category, working with Learning Center to ensure best in class training. Working with Design Center to determine ability to customize a unit for a specific project and potential new trends in the market. Provide Category support to the sales teams (inside/outside) to ensure they have all information to adequately provide the customer with the appropriate product.
• Support Strategic Planning & Target account support for the introduction of new products and their application for with product position for increasing market share and margins. 
• Market Trends/Data Mining: Reviewing data for useful information to reveal trends, patterns, and relationships to support proper product position in the market.
• Product Marketing: clarifying potential markets for a product and providing detailed information to provide support to the customers and/or sales team and dealer network.

Minimum Quantifiable Competencies:

• 8 to 10 years of progressive experience and responsibilities must include technical sales experience in an industrial refrigeration environment.

To be a great fit for this role:

• Bachelor's degree in Engineering, Business Administration or a related field preferred
• Basic understanding of refrigeration and construction requirements for intended applications
• Willing to travel as needed to attend required meetings, customer visits, etc.
• Effective problem-solving capability
• Demonstrated ability to work and communicate effectively with customers and others across all levels and functions of the business.
• Individual must collaborate and establish strong working relationships with customers, contractors, field service, industry peers and others as needed. 
• Leadership: a demonstrated ability to lead people and get results through others.
• Planning: an ability to develop and execute effective action plans to achieve results.
• Quality orientation and attention to detail.
• Demonstrated ability to analyze problems drive to sustainable resolution.
• Strong interpersonal skills, with the ability to establish and maintain effective working relationship with individuals at all levels within the organization.
• Ability to effectively utilize Microsoft Office Suite (Excel, PowerPoint, Word, and Outlook) applications.
• Ability to successfully manage multiple tasks and priorities and quickly adapt in a fast-paced high-energy environment.

How We Define Our Values and Why You Should Join Our Team:

The backbone behind our collection of outstanding businesses is a team of dedicated employees who protect and enhance our valued reputation for quality and delivering what we promise. It’s our values that define Dover to all of our key audiences: our shareholders, customers, prospective employees and especially to ourselves.

These values must be expressed in our work and embody our actions, as they form the basis by which we do our jobs, make decisions and measure our performance. It’s our unwavering commitment to maintaining our values that defines who we are as a Company.

• Collaborative Entrepreneurial Spirit
• Winning Through Customers
• Respects and Values People
• Expectations for Results
• High Ethical Standards, Openness, and Trust

The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified.  Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.

Dover Food Retail is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

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The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified.  Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.

Dover Food Retail is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.