Field Service Sr Engineer

Job Requisition ID: 55144

Department: Manuf. & Operations (DEPT_MFGOP)

At Dover Fueling Solutions (DFS), we are taking fueling and convenience retail to the next level. We are passionate about cultivating excellence in everything we do, but what really fuels us is our people. They’re the heart of our company. As an employee, our promise to you is that you’ll work on new and innovative products and solutions, be mentored by managers and teammates who are collaborative, caring, and act with integrity, and have the opportunity to grow in ways that are meaningful to you. Unique and interesting projects – both locally and globally – will challenge you and allow you to pursue different and rewarding career paths.

We are #EnergizedByGrowth.

DFS is part of a legacy of leadership that spans back generations, made up of some of the most trusted, leading-edge brands in the industry. As part of Dover Corporation and with our talented, innovative, outstanding people, we are doing great things and redefining what is possible in fueling and convenience retail. Providing advanced fuel-dispensing equipment, including clean energy solutions, systems and payment, automatic tank gauging and wet stock-management solutions, DFS comprises the product brands of Wayne Fueling Systems, OPW Fuel Management Systems, ClearView, Tokheim, ProGauge, Fairbanks, LIQAL, AvaLAN, and Bulloch Technologies. Headquartered in Austin, TX, DFS has a significant technology development and manufacturing presence worldwide, including facilities in Brazil, China, India, Italy, Poland, the Netherlands, the United Kingdom and the United States.

Field Service Engineers are product specialists who execute product field testing and sustaining support. In this customer-facing role, they ensure production readiness of new product releases and act as escalation points and liaisons between end users, service providers, and internal teams.

Position Responsibilities:

• Act as a technical subject matter experts (SME) for primary program assignments, which includes,
  • Serve as an escalation point and liaison to key internal/external customers, including Product Management, Program Management, Commercial, Engineering, and Service teams.
  • Provide project teams with timing estimates for costing purposes
  • Configure and stage equipment for industry tradeshows.
  • Provide design recommendations for serviceability and usability
  • Assist commercial team in evaluating potential sales opportunities from a technical service perspective and provide support as needed.
  • Support manufacturing teams in correcting technical issues identified during production.
  • Supplement internal QA testing process with user acceptance and field readiness lab validation.
  • Provide internal and external training sessions on product installation, operation, and support.
  • Investigate escalated field issues. This includes initiating site visits, troubleshooting and documenting technical issues, capturing, and analyzing log data, and developing resolution plans.
• Primary service stakeholder for New Product Development and sustaining efforts. Primary responsibilities include
  • Identify new product dependencies and system integration requirements.
  • The creation and execution of beta test plans during the field test phase.
  • Overseeing the installation of beta test products at customer site locations.
  • Evaluating Authorized Service Organization technical capabilities and reporting findings to Regional Service Management team.
  • Providing regular updates and reports on test findings and identified field issues.
  • Issue test completion reports, summarizing finding and offering recommendations regarding production enablement readiness.
• Documentation
  • Create service and support documentation for training requirements.
  • Create scope of work documentation for warranty and service projects.
  • Create draft service memos and communications.
  • Create trip summary reports for field visits, and regular project and activity reports.

Qualification Requirements:

• Bachelor’s or higher degree in a technical, engineering, or related field preferred; significant and in-depth experience may be substituted for a degree.
• Prior field-based technical support experience, ideally with part of this experience working in related industry.
• Up to 50% travel requirement. Must be able to travel with short notice.
• Must possess a valid driver’s license and be legally able to drive.
• Must be fully capable and willing to abide by company credit card rules when using company provided credit card for business travel related purposes.  
• Fluent English language skills, both verbal and written. Fluent in French (preferred)
• Based in Canada

Behavioral Requirements:

• Self-starter/self-motivated, manages own schedule in manner which yields best results
• Able to work in a high-paced and dynamic team environment. Resourceful.
• Excellent problem solver, with deductive reasoning and troubleshooting skills.
• Ability to effectively comprehend, analyze and present technical data.
• Ability to plan travel efficiently in terms of time and costs.

The information contained within this job description overview is not intended to be all-inclusive. Nothing in this job description restricts management or the company’s ability to assign or reassign duties and/or responsibilities to or from this role at any time. This document is subject to change with or without notice.  

Work Arrangement : Hybrid  

Salary Range :    -   

We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position’s responsibilities, a candidate’s work experience, a candidate’s education/training, the position’s location, and the key skills needed for the position.  Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact dfs.hrinquiries@doverfs.com for assistance with an accommodation. Kindly specify Job Requisition Number / Job Title and Location in response.

This position may be located in: Americas : Canada : Ontario : Toronto

Job Function : Manufacturing & Operations; Customer Service; Engineering; Other