Technical support Manager Aftersales

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Technical Support Manager Aftersales

Advansor is looking for a Technical Support Manager for Aftersales to become a part of an international team driven by delivering the best customer support.

Your role

As Technical Support Manager you play a key role securing high quality technical support and ensuring outstanding service and support to our customers.

You will be responsible for leading a team of 6 Aftersales Engineers in our HQ in Aarhus and coordinating with our Aftersales Engineers outside Denmark. You will be responsible for ensuring that Advansor’s technical support, claim handling and commissioning coordination are delivered at the highest standard, driving both team motivation and performance. Your role will blend leadership and hands-on support to help keep our Aftersales department running smoothly and ensure customer satisfaction.

You will be part of an international and dedicated Aftersales team responsible for technical Support, technical training and commisioning. You will report directly to the Aftersales Manager

Main tasks: 

• Leading the Technical Support Team: Manage and guide your team, keeping motivation and performance high while delivering consistent, efficient support.
• Ensuring High Availability: Maintain high availability and quick response times for technical support inquiries, including troubleshooting, claim handling, and technical issue resolutions.
• Coordinating Commissioning: Oversee commissioning coordination with the team and our customers world-wide.
• Optimizing Processes: Continuously improve daily operations, optimizing the technical support and claim handling processes for greater efficiency.
• Collaboration: Work closely with Customer support, Sales Engineering, R&D and Sales on Aftersales projects and help provide solutions to customer challenges.
• Customer Communication: Lead and support clarifications with customers on technical issues, ensuring effective troubleshooting and timely solutions.

Your background

• Leadership Experience: + 3 years of experience in guiding, motivating and coordinating teams and initiatives, ideally from a similar technical or customer support management role. Understand situational leadership and possess strong emotional intelligence.
• Technical Expertise: A degree in refrigeration or similar, with a strong understanding of refrigeration technology.
• Knowledge of CO₂ Systems: Experience with CO₂ as a refrigerant is an advantage, but we offer comprehensive training for you to master this technology.
• Organizational Skills: A proactive, structured approach with strong organizational and time management skills to manage multiple tasks simultaneously.
• Communication Skills: Strong communication skills, both verbal and written, in English (our corporate language). Danish is not required, and additional language skills are a plus.
• Customer-Centric Mindset: Ability to prioritize and handle several requests in parallel, with a sense of urgency to meet customer needs.

We offer

As part of Team Advansor, you will get to work with more than 350 competent colleagues of more than 35 different nationalities and join us in our mission: to design and produce the world’s best sustainable climate solutions. You will become part of a highly ambitious company that values a good working environment, diversity, and teamwork.

Salary is decided based on your qualifications.

Please contact Michael Jensen, Aftersales Manager by phone: +45 35 25 60 03 if you have any questions about the position or Advansor as a workplace.

Sustainable CO2 climate solutions 
As a market-leading manufacturer, we have designed and produced more than 18,000 CO2 systems for sustainable commercial and industrial cooling and heating around the world since 2006.  

Many people associate CO2 with global warming. We’re cool with that. Literally. Because CO2 is the most climate-friendly refrigerant: It’s non-toxic, non-flammable and doesn’t affect the ozone layer or harm our drinking water. That’s why we are ’cool with CO2’.  

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