Technical Services Manager - Benelux

Markem-Imaje is a trusted world manufacturer of product identification and traceability solutions, offering a full range of reliable and innovative inkjet, thermal transfer, laser, print and label application systems. Markem-Imaje delivers fully integrated solutions that enable product quality and safety, regulatory and retailer compliance, better product recalls and improved manufacturing processes.

In this role you´ll be located out of Amsterdam, and responsible for a team of 11 Field Service Engineers across Netherlands and Belgium, whilst reporting into the Service Delivery Manager for the North West Europe zone (UK based). You’ll be in charge of ensuring the best of class service to our customers in close collaboration with the local sales organization.

What you’ll do:

• Management of the Field Service team generating a close team ethic
• Support client visits and KPI monitoring.
• Manage relationship and collaboration agreements with Outsourcing partners.
• Establish direct communication with key customers.
• Perform people/performance management
• Build specific action plans and monitor when required.
• Build a strong relationship with Sales, assuring the most efficient communication between the Technical Team and Sales Team.
• Attend onsite visits with engineers and perform regular customer visits.
• Responsible for overall administrative tasks, required to support the team members.

What you need to have:

• At least 2-3 years’ experience working in a similar role, Managing a technical team or service delivery, with a focus on technical skills as well as administrative. 
• Strong communication skills with ability to work strongly with Sales Management for the area.
• Exceptional organization and team management skills with excellent ability to meet deadlines.
• Work experience within SAP or similar ERP is preferred but not essential.
• Excellent Dutch & English language skills are a must

What we offer:

• Growth opportunities within international environment
• Company car
• Annual performance based pay reviews
• Yearly Bonus scheme
• Pension scheme
• Employee assistance program (helpline)
• Long service awards
• WFH options (at least 2/3 days per week onsite)
• Recruitment Referral bonus
• Regular employee recognition
• Smart casual dress code

You’ll only be the right candidate if you are aligned to our values and culture:

• Collaborative entrepreneurial spirit
• Winning through customers
• High ethical standards, openness and trust
• Expectations for results
• Respect and value people

If you believe you match our values and have the experience we’re looking for, then apply! We can’t wait to hear from you.

#LI-DNI

Work Arrangement : Hybrid 

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

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This position may be located in : EMEA : Netherlands : North Holland : Amsterdam 

Sub Division: Direct Distribution Netherland 

Job Requisition ID: 57983

Job Function : Engineering