Technical Services Resource Planner

Markem-Imaje is a trusted world manufacturer of product identification and traceability solutions, offering a full range of reliable and innovative inkjet, thermal transfer, laser, print and label application systems. Markem-Imaje delivers fully integrated solutions that enable product quality and safety, regulatory and retailer compliance, better product recalls and improved manufacturing processes.

As the Technical Services Resource Planner, you’ll report into the Helpdesk & Planning Manager located out of the UK, whilst being part of the North European team of 12 combined by Helpdesk Engineers and Resource Planners. You’ll act as liaison between our customers in Benelux area and our Field Service Engineers, ensuring the efficiency of our preplanned and reactive maintenance activities.

What you will do:

• Create service orders and allocate Field Service Resources to respond promptly to customer service requests.
• Maintain a current and accurate Field Service Technicians planning board in SAP Field Service Management to optimize resource efficiency, availability and customer responsiveness.
• Process installations and repairs requests, ordering parts required and scheduling of related jobs in ERP (SAP) system.
• Process and maintain Service Contract Agreement details, ordering parts required and scheduling of preventive maintenance jobs in ERP (SAP) system.
• Perform duties related to invoice collection; credit validation, obtaining purchase orders and prompt invoicing of completed service notifications.
• Determine service stock availability and process advance shipments and returns of service parts.
• Prepare and send quotations for services to customers.

What you need to have:

• 1-2 years of customer focused experience within a highly demanding and fast paced environment.
• Proven track record in positions with administrative tasks.
• Proficient with MS Office, especially Outlook and Excel.
• Proven experience of working within SAP environment would be a plus (training will be provided).
• Able to communicate properly in English and Dutch (both verbal and written). French would be a plus.
• Ability to demonstrate logical thinking process and troubleshooting.
• Good organizational skills and ability to set priorities and manage time effectively.
• Strong interpersonal, customer oriented and relationship management skills.
• Ability to work independently.

What we offer:

• Growth Opportunities within international environment
• Bonus scheme
• Performance based yearly merit increase
• Flexiwork Policy (hybrid)
• Employee assistance program (helpline)
• Long service awards
• Recruitment Referral bonus
• Smart casual dress code

You’ll only be the right candidate if you are aligned to our values and culture: 

• Collaborative entrepreneurial spirit 
• Winning through customers 
• High ethical standards, openness and trust 
• Expectations for results 
• Respect and value people

If you believe you match our values and have the experience we’re looking for, then apply! We can’t wait to hear from you.

#LI-DNI

Work Arrangement : Hybrid 

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

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This position may be located in : EMEA : Netherlands : North Holland : Amsterdam 

Sub Division: Direct Distribution Netherland 

Job Requisition ID: 58238

Job Function : Administrative; Customer Service