Technical Support Representative

Company Overview:

DESTACO, a Dover Company, is a global leader in the design and manufacture of high-performance automation, workholding, and remote handling solutions.  The company serves customers in variety of end-markets, including the automotive, life sciences, consumer goods, packaging, aerospace, and nuclear sectors. 

Built on a legacy of over 100 years, DESTACO offers a comprehensive portfolio of products to engineer precise movement, placement and control solutions that drive productivity and uptime for manufacturers around the world.  The DESTACO family of products consists of industry-leading brands such as DESTACO Manual and Power Clamps, Camco and Ferguson Indexers, Robohand Grippers and CRL Manipulators and Transfer Ports. 

DESTACO is based in Auburn Hills, Michigan, and operates globally through ~700 employees across 11 locations.

Dover is a diversified global manufacturer with annual revenues of $7+ billion.  The company delivers innovative equipment and components, specialty systems, and support services through four major operating segments: Energy, Engineered Systems, Fluids, and Refrigeration & Food Equipment.  Headquartered in Downers Grove, Illinois, Dover trades on the New York Stock Exchange under “DOV.”

Position Summary:

The Mechanical Applications Support Representative (Clamps/Grippers) for DESTACO is responsible for providing customer application assistance, technical support, proposal drawings, quotations and special designs or modifications to existing products via phone or email including inside/outside sales and customer service. He/she may also be required to support the design group and product development for new products, product improvements & changes to existing products. He/she may evaluate products, parts, or processes for cost efficiency and reliability.

The Mechanical Applications Support Representative (Clamps/Grippers) reports to the Manager, Clamping Engineering. The position is located in Auburn Hills, MI USA. The position requires the ability to work and communicate globally and virtually with Sales, Product Engineering, Customer Service, Marketing and Manufacturing.

Key Job Responsibilities included but not limited to:

• Provides customer application assistance and technical support for customer questions (by phone & email).
• Provides proposal drawings, quotations and special designs or modifications to existing products.
• Able to read and decipher manufacturing drawings.
• Generates bill of materials (BOM), and Oracle part numbers.
• Supports the design group and product development for new products, product improvements and changes to existing products.
• Supports customer service with technical support, applications review, and warranty issues.
• May evaluate products, parts, or processes for cost efficiency and reliability.
• Willingness and ability to expand product knowledge to Grippers or End Effectors as well.

Leadership Competencies aligned with Dover and executed in DESTACO with appropriate expectations for the job level:

• Customer Impact – Creates value for customers addressing known and unknown needs. Knows and understands all aspects of the global market, including: economics (regulatory issues, corporate compliance, etc.), products and services, channels, the customers and their end-markets.
• Results Driven – Produces results that exceed Dover’s strategic objectives via a combination of planning and implementation, while living the Dover Values.
• Builds and Manages Collaborative Relationships – Establishes and nurtures numerous relationships within Dover. Takes action to partner with the communities in which we operate and to be an appropriate corporate citizen.

Job Requirements:

Experience:

• Requires 1-3 years of experience in the field or in a related area with mechanical/electrical design knowledge.
• Strong customer service skills
• Ability to use Salesforce or equivalent, Oracle, and a product PDM.

Knowledge, Skills and Abilities:

• Relies on extensive experience and judgment to plan and accomplish goals.
• Creative mindset, innovative thinker
• Ability to manage multiple tasks and projects and meet deadlines.
• High energy, strong interpersonal skills, prefers to work in team environment.
• Analytical thinker, ability to make decisions and problem solve in a timely manner.
• Understand and willing to change with the needs of the customer and markets.
• Good communicator including facilitation, verbal, and written skills.
• Ability to work in teams, provide project status, and maintain a high level of communication.
• CAD/SolidWorks preferred

Education and Certification Qualifications:

• Associate degree required in a related field
• Bachelor’s degree in engineering, preferred but not required

Travel Requirements:

• No travel is required.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law