Account Operations Manager

At Dover Fueling Solutions (DFS), a Dover company we are taking fueling and convenience retail to the next level. We are passionate about cultivating excellence in everything we do, but what really fuels us is our people. They’re the heart of our company. As an employee, our promise to you is that you’ll work on new and innovative products and solutions, be mentored by managers and teammates who are collaborative, caring, and act with integrity, and have the opportunity to grow in ways that are meaningful to you. Unique and interesting projects – both locally and globally – will challenge you and allow you to pursue different and rewarding career paths.

Headquartered in Austin, TX, DFS has a significant technology development and manufacturing presence worldwide, including facilities in Brazil, China, India, Italy, Poland, the Netherlands, the United Kingdom and the United States.

Based in Downers Grove, IL, Dover Corporation® (NYSE: DOV). Dover is a diversified global manufacturer and solutions provider with annual revenue of approximately $8 billion.

Overall Scope:

Dover Fueling Solutions, one of the world’s leading suppliers of fuel dispensers, payment terminals, forecourt control devices, point-of-sale and other measurement and control solutions to the retail and commercial fueling industry is seeking an Account Manager whose primary role is to manage customer relationships directly with internal departments such as sales, sales-engineering, product management, and service. This role is expected to manage customer expectations, align the organization to customer requirements, and support the commercial organization with appropriate business capabilities.
 
Responsibilities:
 
Cross Functional Collaboration:

•    Partner closely with Sales, Sales-Engineering, Product Management, Engineering, Service and other cross functional extended teams coordinating related to specific customer sales opportunities or requirements, implemented to meet commercial goals.
•    Ensure that key stakeholders are fully engaged in and aligned with the customer's expectations, progress, and emerging risks.
 

Project Management & Control:

•    Drive accountability throughout the organization in meeting customer expectations.
•    Develop and maintain strategic customer plans and status reports, engage cross-functional teams to provide needed analyses, direct customers to the appropriate products and solutions, and escalate issues to leadership.
•    Flexible during times of change. Adjust to shifting priorities, demands and timelines through analytical and problem-solving capabilities.
•    Elicit cooperation from a wide variety of sources, across the hierarchy, peers, and other functional teams.
•    Identify and quantify commercial risks and initiate risk management plans to address such risks.
 

Business Acumen:

•    Ability to hold others in the organization accountable to customer expectations.
•    Understand the business imperative of the projects being led to effectively drive delivery.
•    Manage the expectations of all stakeholders through transparent and proactive communications.  Develop strategies to ensure that status, accomplishments, issues, and risks are communicated clearly.  Facilitate effective and efficient forward-looking team meetings.

Technical Acumen:

•    Understand the technical concepts within customer offerings.
•    Collaborate with functions across the business to support customer product and solution requirements.
   

Candidate Experience and Qualifications:

•    Strong collaborative and influencing skills.
•    Bachelor’s Degree required (Business or related field of study preferred).
•    Minimum of 5 years of work experience in sales, product or project management, or a related function working with technology products and/or services.

Preferred Qualifications:

•    Experience in the retail petroleum industry is a plus.
•    Experience with complex customer environments and commercial channels.

Essential Functions:

•    Ability to demonstrate flexibility and manage multiple priorities simultaneously.
•    Excellent written and oral communication skills; comfortable facilitating and presenting to groups.
•    Ability and desire to work in a fast-paced team environment.
•    Ability to perform the essential functions is a requirement of the job. Reasonable accommodation may be used to meet these requirements.

We are #EnergizedByGrowth.

Work Arrangement : Hybrid

Bonus Eligible: This position is eligible to earn a discretionary bonus based on performance metrics and other criteria outlined in our applicable bonus plan.

DFS is part of a legacy of leadership that spans back generations, made up of some of the most trusted, leading-edge brands in the industry. As part of Dover Corporation and with our talented, innovative, outstanding people, we are doing great things and redefining what is possible in fueling and convenience retail. Providing advanced fuel-dispensing equipment, including clean energy solutions, systems and payment, automatic tank gauging and wet stock-management solutions, DFS comprises the product brands of Wayne Fueling Systems, OPW Fuel Management Systems, ClearView, Tokheim, ProGauge, Fairbanks, LIQAL, AvaLAN, and Bulloch Technologies. Headquartered in Austin, TX, DFS has a significant technology development and manufacturing presence worldwide, including facilities in Brazil, China, India, Italy, Poland, the Netherlands, the United Kingdom and the United States.

We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position’s responsibilities, a candidate’s work experience, a candidate’s education/training, the position’s location, and the key skills needed for the position.  Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.

Benefits for this position include:  a 401(k) savings plan with employer contributions; medical, dental and vision insurance; wellness programs; health savings account, health care and dependent care flexible spending accounts; company paid short-term disability and long-term disability; company paid employee basic life and AD&D insurance; supplemental employee and dependent life insurance; optional accident, hospital indemnity and critical illness insurance; adoption, surrogacy, and fertility benefits and assistance; commuter benefits; parental, military, jury duty, and bereavement leaves of absence; paid time off, including ;business travel services; employee discounts; and an employee assistance program that includes company paid counseling sessions and legal services. Eligibility for benefits is governed by applicable plan documents and policies.

All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

Attention Applicants: If you are an individual with a disability and require reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact dfs.hrinquiries@doverfs.com for assistance with an accommodation. Kindly specify Job Requisition Number / Job Title and Location in response.

Job Function:
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