Contract Management Assistant I

Job Requisition ID: 65340

Department: Manuf. & Operations (DEPT_MFGOP)

At Dover Fueling Solutions (DFS), we are taking fueling and convenience retail to the next level. We are passionate about cultivating excellence in everything we do, but what really fuels us is our people. They’re the heart of our company. As an employee, our promise to you is that you’ll work on new and innovative products and solutions, be mentored by managers and teammates who are collaborative, caring, and act with integrity, and have the opportunity to grow in ways that are meaningful to you. Unique and interesting projects – both locally and globally – will challenge you and allow you to pursue different and rewarding career paths.

We are #EnergizedByGrowth.

DFS is part of a legacy of leadership that spans back generations, made up of some of the most trusted, leading-edge brands in the industry. As part of Dover Corporation and with our talented, innovative, outstanding people, we are doing great things and redefining what is possible in fueling and convenience retail. Providing advanced fuel-dispensing equipment, including clean energy solutions, systems and payment, automatic tank gauging and wet stock-management solutions, DFS comprises the product brands of Wayne Fueling Systems, OPW Fuel Management Systems, ClearView, Tokheim, ProGauge, Fairbanks, LIQAL, AvaLAN, and Bulloch Technologies. Headquartered in Austin, TX, DFS has a significant technology development and manufacturing presence worldwide, including facilities in Brazil, China, India, Italy, Poland, the Netherlands, the United Kingdom and the United States.

Position Summary:
This will be an individual contributor role in the DFS Services Segment and will be reporting under Manager, Service Sales.
As the Services Contract Administration I, you will be responsible for daily and/or weekly reporting of open tasks and their statuses to customers. The position requires updating Oracle records, generating reports, working in coordination with other contract administrators to complete all emails that come into the service operations general email box, reaching out to contractors as needed for immediate updates related to open tasks, and internal reporting of task trends and spikes. Additional tasks may be required as business needs adjust to deliver on customer expectations.
Key Responsibilities
•    Manage and oversee specific assigned contracts to ensure compliance with contractual obligations, performance, and resolution of contract related issues
•    Manage escalations due to aged open tasks with contractors; need to seek immediate resolution.
•    For all assigned contract functions, gather information in a timely fashion to produce required reports for each customer.
•    Provide daily and/or weekly reports in a pre-defined format to specific customers.
•    Service Operations Email task distribution on a day-to-day basis.
•    Review monthly billable invoices sent from Finance to ensure all charges align with services provided so customers are billed correctly
•    Supervise and support contracts team members, and establish weekly touch points
•    Develop and distribute monthly scorecards for contract customers
•    Develop scopes, pricing, and framework for new contracts and contract renewals
•    Act as the first point of contact for team and customer escalations
•    Perform quarterly reviews of contract profitability

Skills required:
•    Excellent communication skills having a high comfort level interacting with internal and external customers, and contractors; both written and verbal.
•    Demonstrated ability to multi-task.
•    Strong business acumen to keep track of multiple open tasks tied to contracts.
•    Critical thinking and problem-solving skills required.
•    Have a customer centric mindset and aptitude for providing exceptional customer experiences.
•    Strong understanding of Microsoft suite products including Excel, Outlook, Word, and Teams. Excel is a daily tool required to be successful in this role. Candidate must have familiarity with formula         creation and use.
•    Strong analytical skills required.
•    Strong team player as candidate will work with cross functional teams through different procedures and processes.
•    Ability to learn quickly and pick-up on new tasks as assigned by contract administrator team
•    Ability to type a minimum of 55 words per minute required.

Education:
•    Minimum of High School Degree required.

Work Arrangement : Hybrid

Bonus Eligible: This position is eligible to earn a discretionary bonus based on performance metrics and other criteria outlined in our applicable bonus plan.

We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position’s responsibilities, a candidate’s work experience, a candidate’s education/training, the position’s location, and the key skills needed for the position.  Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.

Benefits: Our total rewards package for eligible team members also includes: a 401(k) savings plan with employer contributions; medical, dental and vision insurance; wellness programs; health savings account, health care and dependent care flexible spending accounts; company paid short-term disability and long-term disability; company paid employee basic life and AD&D insurance; supplemental employee and dependent life insurance; optional accident, hospital indemnity and critical illness insurance; adoption, surrogacy, and fertility benefits and assistance; commuter benefits; parental, military, jury duty, and bereavement leaves of absence; paid time off, 13 paid holidays/floating holidays per calendar year, paid vacation days, and paid sick leave; including business travel services; employee discounts; and an employee assistance program that includes company paid counseling sessions and legal services. Eligibility for benefits is governed by applicable plan documents and policies.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact dfs.hrinquiries@doverfs.com for assistance with an accommodation. Kindly specify Job Requisition Number / Job Title and Location in response.

This position may be located in: Americas : United States : Texas : Austin

Job Function :