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Digital Product Lead (Salesforce)

Date: Apr 16, 2021

Location: Austin, US, 78726

Company: Dover Corporation

Job Requisition ID: 36322 

Department: Information Technology (DEPT_IT) 

 

Dover Fueling Solutions (DFS), comprised of the most trusted names in the fuel industry, are global leaders in driving innovation for over 100 years. DFS, the industry's 1st end-to-end fueling solution, provides advanced fuel-dispensing equipment, including systems and payment, automatic tank gauging and wet stock-management solutions. The DFS business is comprised of industry leading brands including Tokheim, Wayne Fueling Systems, Fairbanks, ProGauge, ClearView and OPW Fuel Management Systems. We lead every market we serve with focused expertise, progressive thinking and customer-inspired innovation in order to push the boundaries of performance for our customers and shareholders. To learn more about DFS, visit www.doverfuelingsolutions.com. DFS is part of the Fluids segment of Dover Corporation (NYSE: DOV).

 

DFS is seeking to hire a Digital Product Lead to achieve full value from its internal and external facing digital tools across the organization. The focus and main objective of this position is to build positive relationships with the business partners to obtain in-depth understanding of the business, its strategy, and context in which the business operates in order to identify customer and business challenges, wants or needs. You will align to different digital product lines to learn the end to end of any given process to help the team identify opportunities to improve efficiency and ease of use. Responsibilities will include a full range of activities from leading small to mid-size projects to assisting other project managers on larger more complex projects related to operational business functions today. This position may be based from any of the following DFS locations: Austin, TX; Malmo, SE; Dundee, UK; Rio de Janeiro, BR; Guangzhou, CN; Mumbai, IN.

 

Responsibilities:

  • Review, analyze and evaluate Salesforce business systems. Document requirements, define scope and objectives, and formulate systems to parallel overall business strategies based on customer requirements.
  • Ability to create, analyze, and comprehend sales analytics for use in sales and renewal forecasting
  • Review marketplace products, updating processes as needed
  • Design solutions for projects that implement improvements to policy, process, procedures, work instructions and tools
    • Facilitate requirement gathering workshops, document, analyze and prioritize detailed business requirements based on users and business needs
    • Responsible for understanding the business challenges and opportunities of the organization and identify improvements in IT systems and processes
    • Manage change control communication with core team and business based on impact
    • Provide project management support for digital initiatives, including scope and provide accurate work estimates for all deliverables
    • Work with business users to develop use cases and user acceptance testing scripts for testing of new functionality
    • Work on assignments that are complex in nature where considerable judgment and initiative are required in resolving problems and making recommendations
  • Improve delivery effectiveness by supporting a culture of continuous improvement, open to ongoing feedback, coaching and training
     

Behavioral Requirements:

  • Foster effective communication with team members for product release plans, status updates and issue reporting
  • Track record of creating strong partnerships at all levels in the organization
  • Demonstrated individual initiative and ability to influence events, rather than passively accept them, in order to achieve goals; proactive self-starter who goes beyond specific job responsibilities to ensure goals are achieved or exceeded
  • Strong critical thinking skills; ability to solve complex problems, prioritize issues, and implement sensible solutions
  • Demonstrated ability to absorb new concepts and facilitate discussions to deliver the best customer experience
  • Excellent organizational, planning, and project management skills
  • Self-directed, positive and ethical role model with professional credibility, accountability, and the ability to thrive under pressure
  • Communicates issues in advance to prevent potential impacts
  • Ability to analyze and articulate technical concepts to non-IT business partners in a clear and concise manner
     

Basic Qualifications:

  • Bachelor’s Degree in Information Technology, Business, Management or Marketing or related field, or equivalent combination of education and sales or CRM experience
  • 2-5 years of CRM experience, preferably with Salesforce  

 

The information contained within this job description overview is not intended to be all-inclusive. Nothing in this job description restricts management or the company’s ability to assign or reassign duties and/or responsibilities to or from this role at any time. This document is subject to change with or without notice.  

 

All qualified applicants will receive consideration for employment without discrimination on the basis of race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

This position may be located in: Americas : United States : Texas : Austin

 


Nearest Major Market: Austin

Job Segment: Business Manager, CRM, Project Manager, Management, Technology