Field Service Engineering Intern

Location:

Austin, TX, US, 78728

Our Summer Internship Program is designed to provide meaningful, hands-on experience where you will work on real projects, solve real business challenges, and collaborate with leaders across the organization.

This is more than an internship—it’s an opportunity to accelerate your development, expand your perspective, and begin shaping your career with purpose.

We are looking for curious, driven, and high-potential individuals ready to learn, contribute, and grow. If you are eager to make an impact, challenge yourself, and be part of a team that values innovation and continuous improvement, we invite you to apply and take the first step toward your future with us.

Position Summary:

This position is for SW Engineering intern for summer internship project. There are two projects that will be assigned to internship.

First is a project to develop a HOW TO prepare tradeshow units including training and work instruction for DFS products preparation and configuration work instructions for our DFS distributors usage (companies external to DFS). This includes learning about our distributors tradeshow process, internal products, product configurations and branding.

Second project to improve onboarding process for Service organizations within DFS.

Position Responsibilities:

Gain knowledge on DFS products that are being showcased during tradeshows.

Understand products, configuration steps and networking

Understand trouble shooting steps.

Design, develop, and document training for units readiness and configuration steps

Review current contract process for onboarding Service Organizations and define improvements to streamline process. Goal would be to get a Service Organization onboarded 2 months.

Run audit and create a management tool to flag contracts that are expired and coming up for renewal.

Create process to identify and proactively address contracts that have expiration approaching.

Qualification Requirements:

Hands-on basics: Experience on running reports from databases, understand basic configurations and communications

Technical ability basic networking, understand flat and managed network

Basic knowledge of Windows 10 environment

Internet communication

Mechanical aptitude able to replace HW and using basic HW tools

Analytical skills and troubleshooting Testing: Ability to develop ""what-if"" test cases and logically identify critical system failure points

Technical Documentation: Skilled in maintaining and correlate specific fault actions with their corresponding system outputs.

Essential Functions:

Customer-centric mindset.

Technology leadership mindset.

Ability to work both individually and in a team.

Ability to work with limited direction to attain project goals according to set timelines.

We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position’s responsibilities, a candidate’s work experience, a candidate’s education/training, the position’s location, and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact dfs.hrinquiries@doverfs.com for assistance with an accommodation. Kindly specify Job Requisition Number / Job Title and Location in response.