Field Services Administrator-Dispatcher, Remote, 3rd Eye

Environmental Solutions Group encompasses industry-leading brands — Heil Environmental, Marathon, Bayne, The Curotto-Can, 3rd Eye, Soft-Pak, and Parts Central — to create a premier, fully integrated equipment group serving the solid waste and recycling industry. Through extensive voice-of-customer outreach, in-house engineering and manufacturing capabilities, a wide-reaching service network, and proven industry expertise, Environmental Solutions Group is focused on solving customer problems through environmentally responsible products and providing world-class support. Our mission, "Improving Lives," drives us to make a significant difference, both in the marketplace and in the lives of our employees and their communities. For more information, visit www.doveresg.com.

Dover is a diversified global manufacturer and solutions provider with annual revenue of approximately $8 billion. We deliver innovative equipment and components, consumable supplies, aftermarket parts, software and digital solutions, and support services through five operating segments: Engineered Products, Clean Energy & Fueling, Imaging & Identification, Pumps & Process Solutions and Climate & Sustainability Technologies. Dover combines global scale with operational agility to lead the markets we serve. Recognized for our entrepreneurial approach for over 65 years, our team of over 25,000 employees takes an ownership mindset, collaborating with customers to redefine what’s possible. Headquartered in Downers Grove, Illinois, Dover trades on the New York Stock Exchange under “DOV.” Additional information is available at dovercorporation.com.

Position Title: Field Services Administrator-Dispatcher, Full time

Operating Company: Environmental Solutions Group – 3rd Eye

Location: Remote

Reports to: Field Service Manager

Department: Field Service

POSITION SUMMARY:

This position will be responsible for receiving incoming calls, creating service tickets based on incoming call request, managing incoming service tickets, completing job estimates, and requesting purchase orders for customers, for multiple Environmental Solutions Group (ESG) Operating Companies. This person, additionally, will be handling various tasks and providing support for the site leadership team, including but not limited to general site and office duties.

ESSENTIAL JOB FUNCTIONS INCLUDE:

1. Receives incoming calls, transfers to appropriate extension and provides requested information.
2. Create service tickets for multiple ESG Operating Companies; Heil, 3rd Eye and Marathon.
3. Manage incoming service ticket request, scrubbing ticket data and ensuring ticket hygiene for proper service request fulfillment.
4. Creating field service estimates based on service ticket request, following Technical Service standard job estimates practices.
5. Contacting customers for purchase order request to full-fill service dates.
6. Develops and maintains basic administrator knowledge of phone system and makes changes as required.  Maintains mailboxes and extensions as needed.
7. Arrange travel for tech services team members.
8. Managing the office supply inventory and placing orders for items per the schedule.
9. Attendance at work, including presence at work during regular working hours, or other schedule as assigned by the department manager, is essential.  Acceptance of overtime assignments may be required in order to meet goals and objectives.
10. Performs other related duties as required and assigned.

JOB SPECIFICATIONS:

1. High school degree required.
2. A Bachelor’s degree is preferred.
3. 3 to 5 years’ experience required.
4. Prior knowledge of the database, quote system and ticket system that the Technician teams use required.
5. Prior experience providing estimates for service required.
6. Excellent oral and written communications skills, including a clear and courteous speaking voice.
7. Ability to handle multiple incoming calls in a calm, courteous and efficient manner.
8. Basic business and clerical skills needed.
9. Proficient computer skills in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) at the intermediate to expert level required.
10. Ability to maintain complete confidentiality regarding incoming calls and other information received during the course of employment.
11. Experience in a rapidly growing and changing environment is important.
12. Strong interpersonal skills with the ability to establish and maintain effective working relationships with individuals at all levels within the organization.
13. Strong organizational skills with great attention to detail.
14. Ability to quickly adapt in a fast-paced high-energy environment.
15. Ability to multi-task.

Requirements:

Education:  Requires a High School diploma or GED.

Knowledge: Requires ability to understand general arithmetic; ability to write in an understandable manner; understand verbal or written instructions; ability to read and understand instructions, lists and billing materials; use PC based applications, including Mainstar, Outlook, and Microsoft Office, knowledge normally acquired through high school or equivalent experience.

Mental: Requires normal attention with periods of high concentration intermittently to operate machinery approximately 50% of time.

Physical: Requires sitting/standing approximately 95%, lifting to 40 pounds approximately 5% of time.

Audible Demands: Requires ability to follow verbal instructions and to hear for safety purposes.

Visual: Requires the ability to visually observe essential functions for satisfactory job performance and safety; color and depth perception required.

Environmental: Involves exposure to plant environments with the presence of dust, fumes, noise, and fluctuating temperatures due to lack of climate control.

Note: Supersedes All Preceding Job Descriptions:

The above job description is intended to describe the general content, identify the essential job functions, and set forth the requirements for the performance of this job.  It is not to be construed as an exhaustive statement of job functions or requirements.

DOVER COMPETENCIES:

Attract, Develop and Retain Talent

Customer Impact

Results Driven

Self-Awareness and Personal Development

Winning the Right Way

KNOWLEDGE, SKILLS, AND ABILITIES:

Ethics and Work Standards: Maintain the highest ethical and work standards, while promoting the same attributes in co-workers and others.  Ensure that all business activities – with both internal and external customers – to be performed with a professional demeanor and that all participants be held accountable to this high standard.

Communication:  Expresses thoughts clearly, both orally and in writing, using good grammar. Presents concise, well organized reports in Microsoft Word, PowerPoint and Excel.  Listens to understand input, feedback and concerns.  Provides complete information in an open, honest and straightforward manner.  Responds promptly and positively to questions and requests.

Teamwork and Relationships:  Works with other employees willingly and in a spirit of cooperation and teamwork.  Supports cooperation.  Demonstrates a commitment to the entire business and is supportive of all initiatives (company and departmental) to help grow Environmental Solutions Group business in the United States and abroad.  Cooperates fully with others to achieve organizational goals. Is tactful, courteous, and considerate.  Embraces a positive outlook.  Is respected and trusted by others.

Continual Improvement and Problem Resolution: Identifies and communicates suggestions for work improvements.  Uses technical and analytical abilities to assure existing work practices are the most efficient and cost effective possible. Performs root-cause analysis and implements viable, permanent solutions to problems.  Works with both internal and external customers to develop solutions which meet company-wide needs and objectives.  Applies a sense of urgency to resolve problems or creates opportunities that will increase productivity and create value.  Shares best practices with other employees across the business.

Accountability:  Accepts responsibility and accessibility for both the strategic planning and the successful implementation of all projects, programs, and duties as outlined in this job description. Advises supervisor of concerns, problems, and progress of work in a timely manner.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

Job Function : Administrative; Other