Sales Support Specialist I

Date: Mar 28, 2019

Location: Austin, TX, US

Company: Dover Corporation

Job Requisition ID: 27761 

Department: Sales & Marketing (DEPT_SALMRKT) 


Dover Fueling Solutions (DFS), comprised of the most trusted names in the fuel industry, are global leaders in driving innovation for over 100 years. DFS, the industry's 1st end-to-end fueling solution, provides advanced fuel-dispensing equipment, including systems and payment, automatic tank gauging and wet stock-management solutions. The DFS business is comprised of industry leading brands including Tokheim, Wayne Fueling Systems, Fairbanks, ProGauge, ClearView and OPW Fuel Management Systems. We lead every market we serve with focused expertise, progressive thinking and customer-inspired innovation in order to push the boundaries of performance for our customers and shareholders. To learn more about DFS, visit DFS is part of the Fluids segment of Dover Corporation (NYSE: DOV).


Position Summary:


Wayne Fueling Systems, a global leader in fuel dispensing, payment processing and point of sale technology, is seeking a Sales Support Specialist. The Sales Support Specialist is responsible for performing a wide range of sales support functions with some complexity, including guiding customers through order needs and validating that product numbers, discounts and prices are accurate. They update customer records and communicate details of orders, inquiries and deliveries to representatives and sales managers. They also keep sales team members informed of any problems or issues that customers might raise during an email or sales call, such as late deliveries or quality defects. This position will aid in supporting, identifying, developing and communicating sales account needs for the department, and also supports company plans for growth through various channels in the retail fuel industry. This position reports to the Manager of Sales Support.


Position Responsibilities:


  • Responsible for providing initial response and subsequent follow ups to customer’s emails and phone calls
  • Primary support for customers placing orders and requesting changes through Wayne processes
  • Work closely with Sales Managers and Customers with quotations, price exceptions, delivery methods, graphic requests, and quote conversions.
  • Guiding customers through product choices based on site requirements
  • Responsible for implementing, tracking and documenting customer claim requests for missing, damaged or incorrectly shipped items
  • Develop a thorough understanding of systemic ordering tools and product literature location and dissemination for order entry and customer response activities
  • Assist the sales team with minimal reporting requests to identify trends and volumes within various regions or channels
  • General communication with Sales managers for outstanding items requiring their attention or assistance
  • Communicate order details to Sales managers and customers from acknowledgement to delivery
  • Cross collaborate with other departments to meet or exceed customer expectations


The successful candidate will have/possess: 

  • Excellent Administrative, clerical and record keeping skills required
  • Understanding of import/export compliance, BMS, ISO & EHS regulatory processes
  • Experience in customer service, sales and/or program management experience preferred
  • Self-motivated and with a strong aptitude for problem-solving
  • Ability to effectively manage changing and conflicting priorities and resolve appropriately
  • Effective interpersonal verbal and written communication skills; ability to relay information between accounts and sales management effectively and accurately
  • Well organized and flexible with an ability to interact under pressure with professionalism and confidence
  • Intermediate to advanced user of MS Office application, VOIP, ERP & CRM preferred
  • Bilingual is a plus


Qualification Requirements:

            A Bachelor’s degree or equivalent business experience in account/order management or customer facing role is required





All qualified applicants will receive consideration for employment without discrimination on the basis of race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

This position may be located in: Americas : United States : Texas : Austin


Nearest Major Market: Austin

Job Segment: Sales Support, Telecom, Telecommunications, Program Manager, Sales, Technology, Management