Sr. Manager, NA eCommerce Pricing & Support

Job Requisition ID: 57176

Department: Sales & Marketing (DEPT_SALMRKT)

At Dover Fueling Solutions (DFS), we are taking fueling and convenience retail to the next level. We are passionate about cultivating excellence in everything we do, but what really fuels us is our people. They’re the heart of our company. As an employee, our promise to you is that you’ll work on new and innovative products and solutions, be mentored by managers and teammates who are collaborative, caring, and act with integrity, and have the opportunity to grow in ways that are meaningful to you. Unique and interesting projects – both locally and globally – will challenge you and allow you to pursue different and rewarding career paths.

We are #EnergizedByGrowth.

DFS is part of a legacy of leadership that spans back generations, made up of some of the most trusted, leading-edge brands in the industry. As part of Dover Corporation and with our talented, innovative, outstanding people, we are doing great things and redefining what is possible in fueling and convenience retail. Providing advanced fuel-dispensing equipment, including clean energy solutions, systems and payment, automatic tank gauging and wet stock-management solutions, DFS comprises the product brands of Wayne Fueling Systems, OPW Fuel Management Systems, ClearView, Tokheim, ProGauge, Fairbanks, LIQAL, AvaLAN, and Bulloch Technologies. Headquartered in Austin, TX, DFS has a significant technology development and manufacturing presence worldwide, including facilities in Brazil, China, India, Italy, Poland, the Netherlands, the United Kingdom and the United States.

Position Summary:

The Sr. Manager, eCommerce & Pricing Support plays a critical role in the North America Go-To-Market (GTM) Strategy and Operations Team with responsibility for overseeing and driving the strategic direction and operational performance of NA eCommerce platforms, quoting tools, and configured pricing. The Sr. Manager, eCommerce & Pricing Support will lead a team of eCommerce and specialists, manage NA sales/distributor order and subscription tools and intake, lead the Pricing Support team, collaborate with cross-functional departments, create and maintain eCommerce-centric analytics to help optimize revenue operations, and ensure the seamless execution of business initiatives as well as enhancing the customer experience. Focused on streamlined quoting, configured pricing, CPQ (Configure, Price, Quote) and DFS’s subscription management tools, driving their optimal functionality and performance as well as usability and adoption through close partnership with business stakeholders and delivering training on the eCommerce tools is a core part of the role. This position works closely with DFS North America Sales and Strategic Accounts teams, NA distributors, GTM teams, Engineering, Product Management, Project Management, Service, and IT development.

Key Responsibilities:

• Collaborate with cross-functional teams to plan and execute product launches, new tool releases, ensuring alignment with business goals and strategies.
• Provide ongoing coaching, training, and support to NA sales teams (including distributors) on eCommerce processes, tools, and best practices.
• Lead pricing configuration within CPQ and collaborate with the NA sales teams on other related pricing strategies as needed by the NA business.
• Create, optimize and maintain quoting tools as needed by the NA business.
• Create analytics around the sales and subscription data flowing through the eCommerce tools, identifying areas for improvement both within the tools themselves and for the sales operations / business overall.
• Report customer feedback, trends, and issues to stakeholders and collaborates to recommend solutions or suggest changes to the tools to enhance the customer experience.
• SME for the eCommerce tools with a holistic view of entire system to ensure a change in one area of the tool does not break functionality in another area.
• Understand the features getting released, evaluate business feasibility, plan, and execute upgrades, patches, and enhancements.
• Participate in application implementations, enhancements, upgrades, and functional testing.
• Discover and develop new opportunities for improvements.
• Take ownership of issues and see them through to resolution.
• Oversight of performance and execution of the NA eCommerce & Pricing Support team.
• Develop and mentor a high-performing team of eCommerce support and pricing support specialists, who work with NA distribution partners via email and phone.
• Serve as a stakeholder and key contributor to the GTM leadership team.

Candidate Experience and Qualification:

• 5+ years working experience eCommerce development and support (or related configure, price, quote / CPQ toolset), preferably in a B2B environment.
• Strong understanding of ecommerce platforms (e.g. CPQ, subscription tools, etc.) and familiarity of user experience (UX) principles.
• Experience with pricing strategies, quoting tools, configured pricing for products with complex options available requiring complex pricing rules and related discounting
• Proven ability to interact with a diverse set of cross-functional partners to collaborate and deliver solutions in a complex, dynamic environment.
• Excellent communication skills with a track record of effectively managing multiple complex tasks and initiatives simultaneously.
• Experience with operational reporting and execution.
• Experience with delivering training on a technical solution including creating best practice guides
• Strong problem solver, adaptable to fast-paced and dynamic environments.
• Leader who can mentor, motivate, and develop team members.
• BS/BA required or equivalent experience.

Essential Functions:

• Ability to quickly learn and understand DFS products and solutions.
• Ability to work in cross-functional matrixed organization.
• Excellent analytical, organizational, and decision-making skills.
• Understands business processes and related applications.
• Ability to multitask, prioritize workload, and meet deadlines in a fast-paced environment.
• Detail-oriented, with a meticulous approach to project execution and tool optimization.
• Troubleshooting and creative problem-solving skills.
• Possess excellent written and verbal communication skills.
• Ability to adapt well to new technologies.

Work Arrangement : Onsite  

We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position’s responsibilities, a candidate’s work experience, a candidate’s education/training, the position’s location, and the key skills needed for the position.  Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact dfs.hrinquiries@doverfs.com for assistance with an accommodation. Kindly specify Job Requisition Number / Job Title and Location in response.

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Job Function : Manufacturing & Operations