Sr. Manager, Systems Quality

Job Requisition ID: 64611

Department: Engineering (DEPT_ENG)

At Dover Fueling Solutions (DFS), we are taking fueling and convenience retail to the next level. We are passionate about cultivating excellence in everything we do, but what really fuels us is our people. They’re the heart of our company. As an employee, our promise to you is that you’ll work on new and innovative products and solutions, be mentored by managers and teammates who are collaborative, caring, and act with integrity, and have the opportunity to grow in ways that are meaningful to you. Unique and interesting projects – both locally and globally – will challenge you and allow you to pursue different and rewarding career paths.

We are #EnergizedByGrowth.

DFS is part of a legacy of leadership that spans back generations, made up of some of the most trusted, leading-edge brands in the industry. As part of Dover Corporation and with our talented, innovative, outstanding people, we are doing great things and redefining what is possible in fueling and convenience retail. Providing advanced fuel-dispensing equipment, including clean energy solutions, systems and payment, automatic tank gauging and wet stock-management solutions, DFS comprises the product brands of Wayne Fueling Systems, OPW Fuel Management Systems, ClearView, Tokheim, ProGauge, Fairbanks, LIQAL, AvaLAN, and Bulloch Technologies. Headquartered in Austin, TX, DFS has a significant technology development and manufacturing presence worldwide, including facilities in Brazil, China, India, Italy, Poland, the Netherlands, the United Kingdom and the United States.

Position Summary: 

The Senior Manager, System Quality is responsible for ensuring the quality, reliability, and performance of all hardware products developed by the Hardware Engineering organization, which includes Mechanical, Hydraulic, Electrical, Electronics, and Embedded Software (Firmware) disciplines. This role leads the Quality Assurance (QA) organization, which spans three countries, and is accountable for establishing and managing the testing strategies, quality processes, and verification methodologies that support all stages of the product lifecycle—from concept through field deployment.
The role is responsible for developing comprehensive product, component, and system-level testing frameworks, ensuring rigorous validation, and driving continuous improvement in product quality. The Senior Manager will establish best practices across testing, quality engineering, and automation, while partnering closely with Software QA, Engineering, Operations, and Product teams to ensure alignment on functional testing, system-level validation, and release readiness.
The ideal candidate combines strong systems-level thinking with deep attention to detail, a structured approach to problem solving, and the leadership skills needed to guide geographically distributed QA teams. This individual must have the ability to define strategy, manage execution, and lead quality transformation initiatives while fostering a culture of accountability, technical integrity, and continuous improvement.

Position Responsibilities:
•    Own the end-to-end Quality Assurance strategy for all Hardware Engineering disciplines, including Mechanical, Hydraulic, Electrical, Electronics, and Firmware.
•    Establish and manage product/component testing and system testing processes across all hardware platforms and product lines.
•    Lead a QA organization located in three countries, ensuring consistent methods, communication, tooling, and execution across all regions.
•    Collaborate closely with Software QA teams to align functional test plans, system integration testing, regression coverage, and release readiness activities.
•    Develop and implement QA best practices, standard operating procedures, and quality improvement methodologies across the engineering organization.
•    Drive the creation, adoption, and continuous enhancement of automated testing frameworks to support repeatable, high-quality releases.
•    Oversee development of test plans, test protocols, verification methodologies, acceptance criteria, and quality metrics.
•    Implement robust defect tracking systems, quality dashboards, KPIs, and root cause analysis processes that provide visibility across the product lifecycle.
•    Ensure timely identification, analysis, and mitigation of system-level issues related to electrical, mechanical, firmware, and hydraulic integration.
•    Recruit, develop, and mentor QA engineers across all global locations, promoting a culture of accountability, empowerment, and technical excellence.
•    Partner with Product Management, Engineering, Operations, and Customer Support to address field issues, understand customer requirements, and drive systemic improvements.
•    Ensure that testing practices and documentation comply with applicable safety, regulatory, and certification requirements.
•    Provide leadership in cross-functional design and architecture reviews, representing the voice of quality and risk reduction.
•    Demonstrate strong leadership qualities including data-driven decision-making, strategic thinking, and a systematic approach to problem solving.

Qualification Requirements:
•    Education: Bachelor’s degree in Engineering or related technical discipline required; Master’s degree preferred.
•    10+ years of experience in hardware quality assurance, system testing, or cross-disciplinary engineering quality roles.
•    Experience in testing and quality management across multiple hardware engineering domains (Mechanical, Electrical, Firmware, etc.).
•    Proven success leading QA teams and managing quality operations across global sites.
•    Strong knowledge of system testing methodologies, verification and validation strategies, and defect management processes.
•    Experience with test automation frameworks and automating hardware or embedded system test cases.
•    Excellent analytical, diagnostic, and root cause analysis skills with a systematic approach to problem solving.
•    Strong communication, leadership, and organizational skills with the ability to influence teams and stakeholders across functions.
•    Experience establishing quality KPIs, dashboards, and data-driven reporting structures.
•    Background in regulated environments or safety-critical product testing preferred.

Preferred Qualifications:
•    Experience with cross-domain systems including mechanical, power electronics, and embedded firmware.
•    Experience with hardware-in-the-loop testing (HIL), simulation environments, and automated test equipment.
•    Familiarity with product lifecycle management, reliability engineering, and field quality analytics.
•    Knowledge of QA methodologies for embedded systems and cross-domain hardware/software integration.
•    Understanding of manufacturing quality processes, ECO workflows, and defect containment strategies.
•    Experience with global QA team management, coaching, and developing senior quality engineers.
•    Certifications in quality engineering (ASQ CQE, Six Sigma Black Belt, etc.) preferred.

Essential Functions:
•    Serve as the innovation lead and strategic technology advisor within the Hardware Engineering organization.
•    Lead a global QA organization responsible for comprehensive product quality across hardware platforms.
•    Represent System Quality in cross-functional and executive-level discussions related to product readiness, design decisions, and systemic improvements.
•    Manage remote and local teams, ensuring alignment, engagement, and consistent execution.
•    Maintain a high level of organization and attention to detail across testing processes and documentation.
•    Work independently and collaboratively across global engineering teams.
•    Exhibit strong leadership, initiative, and data-driven decision-making.
•    Fluent English is required.

Work Arrangement : Hybrid
 
Bonus Eligible: This position is eligible to earn a discretionary bonus based on performance metrics and other criteria outlined in our applicable bonus plan.
We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position’s responsibilities, a candidate’s work experience, a candidate’s education/training, the position’s location, and the key skills needed for the position.  Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.

Benefits: Our total rewards package for eligible team members also includes: a 401(k) savings plan with employer contributions; medical, dental and vision insurance; wellness programs; health savings account, health care and dependent care flexible spending accounts; company paid short-term disability and long-term disability; company paid employee basic life and AD&D insurance; supplemental employee and dependent life insurance; optional accident, hospital indemnity and critical illness insurance; adoption, surrogacy, and fertility benefits and assistance; commuter benefits; parental, military, jury duty, and bereavement leaves of absence; paid time off, 13 paid holidays/floating holidays per calendar year, paid vacation days, and paid sick leave; including business travel services; employee discounts; and an employee assistance program that includes company paid counseling sessions and legal services. Eligibility for benefits is governed by applicable plan documents and policies.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact dfs.hrinquiries@doverfs.com for assistance with an accommodation. Kindly specify Job Requisition Number / Job Title and Location in response.
This position may be located in: Americas : United States : Texas : Austin
Job Function :