Strategic Accounts Sr Manager

Date: Jun 7, 2022

Location: Austin, TX, US, 78728

Company: Dover Corporation

Job Requisition ID: 44170 

Department: Sales & Marketing (DEPT_SALMRKT) 


Dover Fueling Solutions (DFS), comprised of the most trusted names in the fuel industry, are global leaders in driving innovation for over 140 years. DFS, the industry's 1st end-to-end fueling solution, provides advanced fuel-dispensing equipment, including systems and payment, automatic tank gauging and wet stock-management solutions. The DFS business is comprised of industry leading brands including Tokheim, Wayne Fueling Systems, Fairbanks, ProGauge, ClearView and OPW Fuel Management Systems. We lead every market we serve with focused expertise, progressive thinking and customer-inspired innovation in order to push the boundaries of performance for our customers and shareholders. To learn more about DFS, visit DFS is part of the Clean Energy & Fueling segment of Dover Corporation (NYSE: DOV).


The Strategic Account Sr Manager will manage the relationships and accounts of existing customers and develop opportunities with new accounts representing significant strategic value to the organization.  Reporting to the Director, Strategic Accounts, this role is responsible for creating additional revenue value to the business by representing the organization’s entire range of products to the customer, meeting customer needs with innovative solutions, and building and maintaining customer relationships and satisfaction.

The key role of the Strategic Account Manager will be to:  

  • Manage assigned strategic accounts and develop customer growth and/or territory expansion strategy
  • Identify, qualify and pursue opportunities with new accounts and drive revenue by leveraging DFS’ unique advantages
  • Access and influence decision-makers at the highest levels within new strategic accounts, leveraging executive level relationships to create and pursue selling opportunities
  • Generate expansion opportunities to grow business with existing accounts by identifying cross/upsell potential across the DFS portfolio aligned with the goals of the client organization
  • Develop and implement client relationship management strategies
  • Execute go to market strategy for strategic accounts
  • Communicate with customers to ensure customer expectations are met and satisfied
  • Identify new business leads and contacting prospective customers to promote products and services
  • Resolve complex customer problems with innovative solutions
  • Manage accounts with key performance indicators and other customer metrics
  • Prepare sales forecasts and reports
  • Serve as liaison for assigned strategic accounts, coordinating cross-functional collaboration to troubleshoot obstacles and ensure a customer experience that drives satisfaction, creates value and recurring future business
  • Develop and deliver on framework for strategic growth accounts to drive goals of improved client satisfaction and growth of strategic accounts (through Quarterly Business Reviews, satisfaction surveys, etc.)
  • Partner with leaders across DFS (Support, Implementations, Sales) to deliver what is working/not working and develop risk mitigation/growth strategies for growth accounts



Minimum Requirements:

  • Bachelor's degree preferred, in business management, marketing, or a related field; or equivalent combination of education and experience
  • 7+ years’ experience in a sales role with an impressive track record of closing sales, winning clients, and managing a territory and relationships
  • Demonstrate the ability to drive incremental business
  • Excellent negotiation skills with win/win approach to relationship development
  • Highly effective at multi-tasking and organizing multiple priorities, with sense of urgency and ability to execute
  • Proven ability to engage senior leaders across the C-suite in all industries
  • A minimum of two years' experience in a go to market function, or similar
  • Proficiency in CRM software (Salesforce, Tableau, etc.).
  • In-depth knowledge of client relationship management strategies
  • Superb interpersonal, communication, and collaboration skills
  • 50% domestic travel is expected, with occasional international travel


All qualified applicants will receive consideration for employment without discrimination on the basis of race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

Nearest Major Market: Austin

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