Business Leader Field Services

The Business Leader Field Services position is accountable for leading major services initiatives and coordinating these activities.  Develops and manages CES Field Services strategy to support business growth objectives.  Measures and continuously improve services performance in terms of customer service, technical support, sales productivity, market capabilities, and planning.  Develops and implements a comprehensive set of services policies, programs, and terms and conditions to drive appropriate Services behavior.  Formulates, communicates, implements and evaluates strategic plans.  Maintain active working relationships with key CES Field Services customers. 

What You’ll Do

• Sets goals and provides vision, leadership and direction to the Services team.  Defines local markets, service sales potential and appropriate sales strategies for an area.
• Develops and implements the strategic direction to achieve business plans for the Field Service Organization.
• Communicates Services strategies and CES objectives.  Ensures internal lines of communication are open and functioning.
• Develop and implement Services strategies.
• Develops and maintains relationships with key customers.
• Manages Services expenses within assigned budget.
• Ensure staff are properly trained.
• Manages base costs to gain operational efficiencies.
• Analyzes business results and adjusts short-term business strategies to accomplish goals.
• Works with the Service Sales & Marketing team to establish pricing, promotion, logistical resources and required inventory to promote and deliver all service-related products.
• Interfaces with Plant Operations personnel to support product warranty activities, placing emphasis on customer satisfaction.
• Supports the needs of other segments/divisions globally.
• Manages and directs staff activities across the country.
• Flexibility for travel; up to 70%. 

Safety, Health and Environment Responsibilities

• Attend 100% of mandatory safety training arranged by EHS.
• Ensure 100% attendance of direct reports on mandatory safety training arranged by EHS.
• Include HS&E topics in staff meetings and documents (e.g. ergonomics, office safety issues, shop safety issues, field safety issues).
• Ensure compliance with Visitor Safety Program.
• Conduct accident investigations for direct reports in accordance with the Accident Investigation Program.
• Completion assigned corrective actions stemming from workplace safety inspections in a timely fashion.

What You’ll Bring

• Bachelor’s degree from an accredited institution is required, Engineering degree preferred
• 10 plus years of work-related experience
• Knowledge of MS Office
• Advanced knowledge of product application
• Excellent Financial and budgetary knowledge
• Effective interpersonal communication and listening skills
• Effective written and verbal skills
• Project management skills
• Team building skills
• Proven managerial skills and abilities
• Proven ability to manage results through others
• Previous experience managing staff remotely
• Confidence to deal with individuals at all levels in the organization
• Work experience in a manufacturing/gas company is highly desirable

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OPW Clean Energy Solutions (CES): As the adoption of alternative fuels surges, OPW is committed to shaping the future of the clean energy industry, and strategically expanding into innovative realms. This vision has culminated in the establishment of the OPW Clean Energy Solutions Business Unit. At its core lies the industry-leading enterprises, Acme Cryogenics, RegO Products and RegO Products subsidiary, Superior Products all renowned for pioneering solutions in clean energy and the safe handling, transport, and storage of cryogenic liquids and gases. Join us in our journey towards a safer, cleaner tomorrow. To learn more about OPW Clean Energy Solutions, please visit our website: OPW Clean Energy Solutions

Since 1892, OPW customers have been able to count on us to revolutionize fluid-handling operations around the world. As a global leader in fluid-handling solutions, the mission of OPW is to be a developer of a comprehensive array of innovative fluid-handling solutions that our customers can consistently and reliably count on. These include loading and unloading systems for high-value hazardous and non-hazardous bulk products; railcar and transport tank-truck valves, gauging devices and tank-monitoring systems; automated storage-terminal controls and systems; and regulators, fittings, valves, vaporizers, vacuum-jacketed piping and gas-handling systems for the safe handling and distribution of cryogenics and industrial gases. OPW also creates and manufactures touch-free and soft-touch vehicle wash systems, entry systems and wash chemicals. OPW has more than 2,000 employees with manufacturing operations in North America, Europe and China, and sales offices around the world. OPW is part of the Clean Energy & Fueling segment of Dover (NYSE: DOV).

Dover is a diversified global manufacturer with annual revenue of over $7 billion. We deliver innovative equipment and components, specialty systems, consumable supplies, software and digital solutions, and support services through five operating segments: Engineered Products, Fueling Solutions, Imaging & Identification, Pumps & Process Solutions and Refrigeration & Food Equipment. Dover combines global scale with operational agility to lead the markets we serve. Recognized for our entrepreneurial approach for over 60 years, our team of approximately 24,000 employees takes an ownership mindset, collaborating with customers to redefine what's possible. Headquartered in Downers Grove, Illinois, Dover trades on the New York Stock Exchange under "DOV." Additional information is available at dovercorporation.com.

Work Arrangement: Hybrid

Bonus Eligible: This position is eligible to earn a discretionary bonus based on performance metrics and other criteria outlined in our applicable bonus plan.

We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position’s responsibilities, a candidate’s work experience, a candidate’s education/training, the position’s location, and the key skills needed for the position.  Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.

Benefits: Our total rewards package for eligible team members also includes: a 401(k) savings plan with employer contributions; medical, dental and vision insurance; wellness programs; health savings account, health care and dependent care flexible spending accounts; company paid short-term disability and long-term disability; company paid employee basic life and AD&D insurance; supplemental employee and dependent life insurance; optional accident, hospital indemnity and critical illness insurance; adoption, surrogacy, and fertility benefits and assistance; commuter benefits; parental, military, jury duty, and bereavement leaves of absence; paid time off, business travel services; employee discounts; and an employee assistance program that includes company paid counseling sessions and legal services. Eligibility for benefits is governed by applicable plan documents and policies.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact opwaccommodations@acmecryo.com for assistance with an accommodation. Kindly specify Job Requisition Number / Job Title and Location in response.

Fraudulent Recruiting Disclaimer: Dover Corporation and our affiliated operating companies want to alert applicants to internet job posting fraud, where parties posing as Dover employees, recruiters, or other agents, try to engage with online candidates in an attempt to steal personal and/or financial information. We do not endorse or engage in any recruitment practices that involve payment or personal information outside of our official application and hiring process. Please verify the authenticity of an invitation to apply for a job, or for a job offer by contacting us directly through our Dover and affiliated operating company websites at https://careers.dovercorporation.com/. To learn how you can protect yourself, review our Recruitment Fraud Notice on our careers site.

Job Function : Manufacturing & Operations; Other