Customer Service Representative

DESTACO, a Stabilus Company, is a global leader in the design and manufacture of high-performance automation, workholding, and remote handling solutions.  The company serves customers in variety of end-markets, including the automotive, life sciences, consumer goods, packaging, aerospace, and nuclear sectors. 

Built on a legacy of over 100 years, DESTACO offers a comprehensive portfolio of products to engineer precise movement, placement and control solutions that drive productivity and uptime for manufacturers around the world.  The DESTACO family of products consists of industry-leading brands such as DESTACO Manual and Power Clamps, Camco and Ferguson Indexers, Robohand Grippers and CRL Manipulators and Transfer Ports.

DESTACO is based in Auburn Hills, Michigan, and operates globally through ~700 employees across 13 locations.

With nearly 90 years of demonstrated expertise, The Stabilus Group is one of the world's leading providers of motion control solutions for customers across a broad spectrum of industries. 

Stabilus, approaching 1.5B EUR in revenue, is headquartered in Koblenz, Germany and employs more than 7,000 team members across 34 locations in 18 countries.

Stabilus SE is listed in the Prime Standard segment of the Frankfurt Stock Exchange and included in the MDAX index. www.stabilus.com

Customer Service is responsible for customer orders, and requests, call volume to ensure service standard to achieve business results.  He/She is responsible for the achievement of service, on-time delivery and quality metrics. He/she will demonstrate and encourage a sense of urgency to the customer, ensuring follow-up and resolution to build and strengthen customer relationships.   He/she is responsible for the day-to-day customer service, performance standards and directing work and assignments.

The Customer Service reports to Supervisor, Customer Service.  The position is located in Bangkok, Thailand.  The position requires the ability to work and communicate with internal and external customers and channel partners and interacts proactively with Sales, Product & Applications Engineering, Manufacturing, Field Service and Technical Support, and leaders across various departments and functions.

Key Job Responsibilities included but not limited to:

• Service Customers in Asia and Pacific as well as Inter-company in a professional and timely manner
• Prepare quotations for standard product and special project within time and competitive package
• Sale Order processing (Order acknowledgement, Shipment Advance Notice and on-time delivery with freight management until customer receiving with complete payment)
• Verify pricing and support Manager in creating price lists for the region
• Daily update delivery status and summary reports to customers and managements
• Cooperate with Customers, Sales Engineers, Technical Service, Engineering and Manufacturing personnel to obtain appropriate required information enough to proceed Sale order/Enquiry and can correspond with Customer effectively
• Initiate, Improve and track to achieve goal of Key Performance Index toward company policy
• Continuously improve Customer Satisfaction using appropriate modern CRM tools
• Liaise with other plants for price, availability including with technical support for customers.
• Monitoring and closely communicate with other plants to ensuring that the shipment is in order, deliver in time with correct parts, quantity and delivery address
• Create new part items and new customers into data base under the sufficient document supporting (as per regulation)
• Closely coordinate/negotiate with Materials planners for being ensure that parts will be delivery on time
• Investigate and find solution for customer complains
• Other duties as assigned

Job Requirements:

Experience:

• Requires a minimum of one to two (1-2) years of experience in customer service or Technical support and correspondence in an industrial environment
• Good command of written and spoken English

• Computer literacy in MS Office and experience with using ERP
• Skill in IT equipment and modern office accessories
• Excellent people skill and outgoing personality
• Self-motivated and attentive to details e.g. price or technical requirement
• Very dynamic and service mind
• Can work under pressure with minimum supervision
• Fast learner and willing to take new responsibilities
• Positive attitude and must be good Team player
• Can drive car with license
• Self-discipline and be model role for best benefit as Customer Representative
• Willing to learn products, process and adjust into environment
• Understanding in shipment flow
• Systematic and organized 

Knowledge, Skills and Abilities:

• High energy, strong interpersonal skills, prefers to work in a multi-skill team environment
• Analytical thinker, high business sense with ability to make decisions and problem solve in a timely manner
• Ability to manage multiple tasks and projects with multi-level of team to meet deadlines
• Flexible, learns quickly, willing to change with the needs of the customer and markets
• Ability to work collaboratively and maintain positive relationships with colleagues, internal and external customers, and manage stressful situations with a positive attitude
• Excellent communicator including facilitation, verbal, and written skills
• Ability to provide service status, and maintain a high level of communication
• Ability to lead change with minimal supervision
• Understanding in shipment processing and also shipping documents
• Communication skills; sincere, simple to understanding, clear, short and direct to the point
• Organize and precise with works especially in documentation
• Flexible approach working but under rule and regulation

Education and Certification Qualifications:

• Bachelor’s Degree in Business or a related field required
• Diploma or Degree in Technical field with experience or oversea study is advantage

Work Arrangement : Onsite  

Salary Range :    -   

We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position’s responsibilities, a candidate’s work experience, a candidate’s education/training, the position’s location, and the key skills needed for the position.  Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact recruiter@destaco.com for assistance with an accommodation. Kindly specify Job Requisition Number / Job Title and Location in response. 

Fraudulent Recruiting Disclaimer:  Dover Corporation and our affiliated operating companies want to alert applicants to internet job posting fraud, where parties posing as Dover employees, recruiters, or other agents, try to engage with online candidates in an attempt to steal personal and/or financial information.  We do not endorse or engage in any recruitment practices that involve payment or personal information outside of our official application and hiring process.  Please verify the authenticity of an invitation to apply for a job, or for a job offer by contacting us directly through our Dover and affiliated operating company websites at https://careers.dovercorporation.com/.  To learn how you can protect yourself, review our Recruitment Fraud Notice on our careers site.

This position may be located in: APAC : Thailand : Bangkok : Bangkok || APAC : Thailand : Rayong : Rayong || APAC : Thailand : Songkla : Songkla || APAC : Thailand : Thailand : Chonburi

Sub Division : DESTACO Thailand

Job Requisition ID : 57063

Job Function : Customer Service