Aftersales Partner Manager

Date: Mar 31, 2021

Location: Barcelona, ES

Company: Dover Corporation

Markem-Imaje is a trusted global manufacturer of product identification and traceability solutions. Our connected solutions help manufacturers to reduce waste, increase efficiency, achieve compliance and protect their brand.  

We offer the most complete range of market-leading marking and coding systems along with software, services and consumable solutions so you can streamline all your printing needs from one supplier. 


Markem-Imaje is strengthening its presence in the market to improve customers' service and satisfaction by further expanding the Indirect sales channel.

To support MI Indirect strategy and ensure partnership works to the mutual benefit of both, we are looking for a Aftersales Partner Manager responsible for supporting Channel Sales Managers to secure and develop Aftermarket Sales Revenue (Consumables, Services and Spares) of Markem-Imaje Partners and their end-customers.


What you will do:


  • Support and accelerate revenue growth via Partners
  • Use existing KPI dashboard to track Partners' progress
  • Analyze the data/performance and coordinate activity with Channel Sales Managers and Partners to identify upselling and recovery opportunities to maximize revenue growth, agree on the actions needed and do the follow up to get the best results
  • Work proactively to provide the Channel Sales Manager all the information and solutions that a Partner and their end-customer would need.
  • Contribute to develop the S&S portfolio for Partners
  • Contribute to improve the existing sales dashboard to track Partner's objectives achievements
  • In parallel, support the Project team to build and deploy a new solution to maximize Partners and their end-customers loyalty
  • Ensure Partners' Solution adoption by supporting Partners' onboarding, presenting benefits and the value proposition
  • Effectively partner and build relationships with internal and external stakeholders



What you need to have:


  • 3 to 5 years’ experience working in a Sales capacity required with Sales or After Market Sales experience (Partner experience is a plus)
  • Experience of Partner Management is a plus
  • Experience with Service Solutions Sales, an advantage
  • Familiarity with business process flows and operation of BI and Sales CRM systems.
  • Proven analytical skills and business acumen
  • Strong interpersonal and customer relationship management skills
  • Excellent verbal and written communication skills
  • Proven ability to present, share knowledge and educate diverse audiences
  • Ability in a fast-paced environment and make decisions independently and without immediate supervision or guidance with good time management skills
  • Advance knowledge in Microsoft Excel
  • Aptitude to learn new technology is required
  • High level of English, other languages a plus.



You’ll only be the right candidate if you are aligned to our values and culture:


  • Collaborative entrepreneurial spirit
  • Winning through customers
  • High ethical standards, openness and trust
  • Expectations for results
  • Respect and value people



If you believe you match our values and have the experience we’re looking for, then apply! We can’t wait to hear from you.


All qualified applicants will receive consideration for employment without discrimination on the basis of race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, age and genetic information.




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