Service Transformation Program Manager

Date: 25-Oct-2021

Location: Barcelona, ES

Company: Dover Corporation

Markem-Imaje is a trusted world manufacturer of product identification and traceability solutions, offering a full range of reliable and innovative inkjet, thermal transfer, laser, print and label application systems. Markem-Imaje delivers fully integrated solutions that enable product quality and safety, regulatory and retailer compliance, better product recalls and improved manufacturing processes.




In this Role you’ll be pivotal in the execution of a multi-year Service Business Transformation. From creating new and innovative service offerings, building best-in-class Service Delivery capabilities to digitally transforming processes by utilizing latest technologies. 

You’ll have an opportunity to drive one of the top strategic initiatives of the company in a cross-functional and fast paced environment, partnering closely with all levels of the organization.


What you will do:


  • Lead the delivery of and drive the Service Transformation Program across multiple workstreams, projects and functions, ensuring defined business and digital transformation objectives are being met in high quality. 
  • Ensure on-time execution of a multi-year roadmap and realization of the committed business case, including top and bottom-line impact as well as committed productivity gains.
  • Anticipate, manage and resolve risks and issues, including making trade-offs by balancing the business needs with technical constraints. Provide escalation management as needed.
  • Indirectly manage the cross-functional program core-team and closely interact with all key stakeholders, operating as a bridge between IT, business service teams and transformation projects.
  • Establish and lead appropriate governance and pro-actively communicate and report out on the overall Service Transformation Program.
  • Leverage internal and external benchmarking data and leading practices to identify new opportunities that will further improve our Service Business.


What you need to have:


  • Bachelor’s degree in business or equivalent.
  • Recognized Project Management certification desired
  • 8+ years of experience in program/project management roles, ideally in a manufacturing environment and/or B2B service business.
  • Experience in digital transformation projects and value creation through Data.
  • Proven experience and excellent track record of executing time sensitive, complex, cross-functional projects of a transformational nature.
  • Outstanding communication, teamwork and leadership skills.
  • Very strong problem solving and decision-making skills.
  • Fluent in written and spoken English.


You’ll only be the right candidate if you are aligned to our values and culture:  

  • Collaborative entrepreneurial spirit  
  • Winning through customers  
  • High ethical standards, openness and trust  
  • Expectations for results  
  • Respect and value people 


If you believe you match our values and have the experience we’re looking for, then apply! We can’t wait to hear from you!!





All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.


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