Customer Service Representative

Markem-Imaje is a trusted world manufacturer of product identification and traceability solutions, offering a full line of reliable and innovative inkjet, thermal transfer, laser, print and apply label systems. Markem-Imaje delivers fully integrated solutions that enable product quality and safety, regulatory and retailer compliance, better product recalls and improved manufacturing processes.

As a Customer Service Representative, you will provide customer service for M-I consumables and parts, from order receipt to delivery to the customer.

What you will do:

• Analyze and process orders for printers, parts and consumables.

• Track the billing of processed orders.

• Track the backlog and inform the customer about delays.

• Contact the logistics department for delivery positions and billing availability.

• Check processed orders on customer purchasing portals on a daily basis.

• Issue quotes and send them to customers.

• Support the customer with complaints, clarifications or questions by email and phone.

• Support the sales team with printer orders for billing/processing.

• Support the finance department with re-billing requests.

What you need to have:

• High school diploma.

• 2 years’ experience with customer service.

• Fluent Portuguese & Spanish, and good command of English are a must

• User-level knowledge of Office Package

• Skills: Verbal and written communication, negotiation, influence without authority, organization and time management.

• Knowledge of SAP is nice to have

• Availability to work onsite (Barueri) 5 days / week. 

You’ll only be the right candidate if you are aligned to our values and culture:  

• Collaborative entrepreneurial spirit  

• Winning through customers  

• High ethical standards, openness and trust  

• Expectations for results  

• Respect and value people 

What we offer:

• Growth Opportunities within international environment

• Performance based yearly merit increase

• Health Insurance for employees and legal dependents total paid by the company.

• Dental Plan

• Pension Plan

• Life Insurance.

• Meal Voucher

• Free Parking on-site

• Employee Assistance Program.

If you believe you match our values and have the experience we’re looking for, then apply! We can’t wait to hear from you!

#LI-DNI #LI-ONSITE

 Work Arrangement : Onsite 

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

Job Function : Customer Service