Senior SaaS Support Engineer

Date: Nov 13, 2022

Location: Bengaluru, KA, IN

Company: Dover Corporation

<span style="font-family:"Calibri",sans-serif">Dover is a diversified global manufacturer with annual revenue of over $7 billion. We deliver innovative equipment and components, specialty systems, consumable supplies, software and digital solutions, and support services through five operating segments: Engineered Products, Fueling Solutions, Imaging & Identification, Pumps & Process Solutions and Refrigeration & Food Equipment. Dover combines global scale with operational agility to lead the markets we serve. Recognized for our entrepreneurial approach for over 60 years, our team of approximately 24,000 employees takes an ownership mindset, collaborating with customers to redefine what's possible. Headquartered in Downers Grove, Illinois, Dover trades on the New York Stock Exchange under "DOV." Additional information is available at dovercorporation.com. 

  • Execute core ITIL functions such as Incident Management, change management and application monitoring adhering to the processes built with a strong customer focus and 100% Application uptime, under heavy load conditions in 24x7 SaaS Environment as per SLA.
  • Support Automated, robust, scalable SaaS application software deployments, maintenance and troubleshooting and issue escalations. Investigate failures, identify root cause and implement remedies as part of continuous improvement effort.
  • Strong written communication skill with aptitude towards technical visualization, features and work flow documentation, including SOPs, flow diagrams, end user documentation and knowledge base creation. Demonstrate a powerful sense of customer service, teamwork, work ethic and positivity. Ability to work Smart under extreme pressure with little or no supervision.
  • Willingness to work in rotational shifts [24x7].
  • 5-8 years of technical support experience in commercial web applications with proficiency in Python on Windows/Linux platforms. Experience in supporting applications on cloud platforms as well as on-premises. Prior production support experience is mandatory.
  • Experience in implementation with WebApplication on Microsoft Azure. Strong aptitude with server and application troubleshooting and the ability to drive to root cause on a wide variety of issues.
  • Strong knowledge inn CI/CD tools such as Jenkins, PowerShell. Experience with project management, documentation tools such as Atlassian suite.
  • eCommerce domain support with Intershop CMS, Knowledge on relational database (SQL) and API testing

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

 


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