Operations Manager

Date: Mar 29, 2021

Location: Bethlehem, PA, US

Company: Dover Corporation

For over 125 years, OPW has led the way in designing and manufacturing world-class retail fueling, fluid handling and car wash system solutions for the safe and efficient handling and distribution of fuels and critical fluids. OPW makes above ground and below ground products for both conventional, vapour recovery and clean energy applications in the retail and commercial markets. Additionally, OPW supplies loading arms, valves and dry-break couplings, tank truck equipment, rail car valves and equipment, and car wash systems. OPW has manufacturing operations in North America, Europe, Latin America and Asia Pacific, with sales offices around the world. OPW is part of the Dover Corporation, which is publicly traded on the New York Stock Exchange under 'DOV'. To learn more about OPW’s 125 years of providing industry-leading solutions, visit our website at www.opwglobal.com.


Dover is a diversified global manufacturer with annual revenue of over $7 billion. We deliver innovative equipment and components, specialty systems, consumable supplies, software and digital solutions, and support services through five operating segments: Engineered Products, Fueling Solutions, Imaging & Identification, Pumps & Process Solutions and Refrigeration & Food Equipment. Dover combines global scale with operational agility to lead the markets we serve. Recognized for our entrepreneurial approach for over 60 years, our team of approximately 24,000 employees takes an ownership mindset, collaborating with customers to redefine what's possible. Headquartered in Downers Grove, Illinois, Dover trades on the New York Stock Exchange under "DOV." Additional information is available at dovercorporation.com.

Innovative Control Systems (ICS) is part of OPW VWS, a leader in the Vehicle Wash Manufacturing industry. ICS brings expertise and industry leadership in POS MGT Systems, Payment Terminals, Car Wash Controllers, Accessories, and other Car Wash Equipment. We have an immediate need for a Operations Manager at our Bethlehem facility. Excellent benefits package with health, dental, vision, disability & life insurance. Paid time off, including community service days as well as discounted Cafeteria and Employee Fitness Center.


Reporting to the General Manager, the Operations Manager provides manufacturing leadership to deliver a superior customer experience and ensure excellence in team performance. This position is responsible for leading a team of 30 across Production, Purchasing, Production Quality, and Manufacturing Engineering.


Essential Duties and Responsibilities:

  • Lead team to achieve Key Performance Indicators (KPIs) for Operations – Safety, Quality, Productivity, Inventory, and Delivery.
    • Follow and manages all safety rules and programs. Seek and eliminate any safety risks. Hold others accountable to safety expectations.
    • Meet or exceed internal and external quality metrics. Use LEAN/CI tools to identify and eliminate root causes for defects.
    • Lead team to ensure orders are completed on schedule.
    • Maintain accurate inventory placement and tracking.
    • Execute cost saving initiatives and motivate team to hit output goals.
  • Provide operational training and leadership and represent a positive, enthusiastic role model to create a positive place to work.
  • Champion employee engagement actions to support and sustain positive employee relations across operational teams.
  • Implement and sustain manufacturing technologies that continuously improve operational excellence and model a lean/safety culture.
  • Collaboratively work with other departments to execute ICS projects.
  • Conduct performance evaluations for team members
  • Responsible for design and operating effectiveness of internal controls, including a self-assessment and report to management.
  • Ensure that quality program is followed and effective in satisfying customer needs.
  • Exhibits strong leadership skills mentoring staff, evaluating employee performance, dealing with performance & behavioral issues, and hiring.
  • Participate in sales reviews and work with functional teams in order to establish priorities.
  • Keep current on new and current manufacturing techniques.



  • Bachelor’s degree in Engineering, Business, or related field
  • 2+ years of experience leading Production or Supply Chain
  • Ability to read and understand drawings and prints
  • Strong leadership and coaching skills
  • Working knowledge of Microsoft Office Suite (Excel, Word, Outlook)
  • Experience in ERP Systems
  • Strong communication skills, delivering thoughts and ideas clearly both written and verbally
  • Strong analytical skills, reviewing data to make sound decisions


Desired Characteristics:

  • Experience leading and/or implementing CI/Lean tools and concepts
  • Experience in production assembly, especially electronics


All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

This position may be located in: Americas : United States : Pennsylvania : Bethlehem

Sub Division : VWS - North America

Job Requisition ID : 36531

Nearest Major Market: Allentown

Job Segment: Operations Manager, Engineer, Manager, Supply Chain Manager, Operations, Engineering, Management