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Customer Support Representative

Date: Apr 8, 2021

Location: Bethlehem, PA, US

Company: Dover Corporation

For over 125 years, OPW has led the way in designing and manufacturing world-class retail fueling, fluid handling and car wash system solutions for the safe and efficient handling and distribution of fuels and critical fluids. OPW makes above ground and below ground products for both conventional, vapour recovery and clean energy applications in the retail and commercial markets. Additionally, OPW supplies loading arms, valves and dry-break couplings, tank truck equipment, rail car valves and equipment, and car wash systems. OPW has manufacturing operations in North America, Europe, Latin America and Asia Pacific, with sales offices around the world. OPW is part of the Dover Corporation, which is publicly traded on the New York Stock Exchange under 'DOV'. To learn more about OPW’s 125 years of providing industry-leading solutions, visit our website at www.opwglobal.com.

Dover is a diversified global manufacturer with annual revenue of over $7 billion. We deliver innovative equipment and components, specialty systems, consumable supplies, software and digital solutions, and support services through five operating segments: Engineered Products, Fueling Solutions, Imaging & Identification, Pumps & Process Solutions and Refrigeration & Food Equipment. Dover combines global scale with operational agility to lead the markets we serve. Recognized for our entrepreneurial approach for over 60 years, our team of approximately 24,000 employees takes an ownership mindset, collaborating with customers to redefine what's possible. Headquartered in Downers Grove, Illinois, Dover trades on the New York Stock Exchange under "DOV." Additional information is available at dovercorporation.com.

Innovative Control Systems (ICS) is part of OPW VWS, a leader in the Vehicle Wash Manufacturing industry. ICS brings expertise and industry leadership in POS MGT Systems, Payment Terminals, Car Wash Controllers, Accessories, and other Car Wash Equipment. We have an immediate need for a CustomerSupport Representative at our Bethlehem offices. Excellent benefits package with health, dental, vision, disability & life insurance. Paid time off, including community service days as well as an on-site Cafeteria and Employee Fitness Center.

 

Customer Support Representatives provide first level RFS (Request for Service) software support to existing valid users of ICS products. The focus of this job is to assist customers and provide guidance with software questions and concerns including, but not limited to configurations, installation, and updates.

 

Essential Duties and Responsibilities:

  • Perform various updates and installations remotely
  • Perform site surveys for existing customers and help determine what hardware is needed
  • Assisting customers with networking setup/issues and computer peripherals such as printers and monitors
  • Maintain a professional and positive demeanor
  • Assist in training of new employees
  • Other duties as assigned

 

Requirements:

  • High School Diploma or equivalent
  • Basic understanding of networking, computers, MS Office
  • Excellent customer service skills, especially over the phone

 

Desired Characteristics:

  • Associates degree in Computer Science or related field or equivalent from Two-year College or technical school
  • Six months or more of customer service experience and/or equivalent in-house training. Previous contact center experience a plus.

 

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

This position may be located in: Americas : United States : Pennsylvania : Bethlehem

Sub Division : VWS - North America

Job Requisition ID : 36134


Nearest Major Market: Allentown

Job Segment: Customer Service Representative, Engineer, Computer Science, Environmental Engineering, Customer Service, Engineering, Technology