Account Manager - Inside Sales

Markem-Imaje is a trusted world manufacturer of product identification and traceability solutions, offering a full line of reliable and innovative inkjet, thermal transfer, laser, print and apply label systems. Markem-Imaje delivers fully integrated solutions that enable product quality and safety, regulatory and retailer compliance, better product recalls and improved manufacturing processes.

The Role

The Inside Sales Representative is responsible for contacting and building relationships with existing customers to secure Aftermarket Sales Revenue (Consumables, Services and Spares). Depending upon the customer engagement, the role involve up-selling customers to longer terms or additional services and/or identifying potential expansion opportunities. Additionally, the Inside sales Rep. will be responsible for providing sales forecasts, contacting customers over phone & Mail

for After Market Business, creating quotes, doing Follow ups, getting Purchase Order, processing through CRM, collecting payment, ensuring billing and updating customer, precisely END to END sales cycle. Working and maintaining records in our customer relationship management (CRM) system as per organisation’s guidelines.

What you will do:

• Achieve your quota by selling Consumables, Services and Spares for MI selected group of customers and offer upsell opportunities when applicable
• Capture customers conversation/ comments/remarks/update in CRM for analysis
• Work within an established list of customers across Pan India for Consumables, Spares and Services
• Develop the expertise to provide accurate monthly/ quarterly sales forecast and achieving Sales target week by week, month by month and quarter by quarter
• Managing Accounts for Business revenue with the help of CRM and proactively working on the Opportunity pipeline and updating it with the progress
• Work proactively, well in advance of respective Sales Play to provide all the information, pricing, and solutions etc so that a customer would need in order to execute a timely renewal
• Collaborate with other team members and departments ( inter & intra) to optimize sales processes, End to End Sales cycle
• Identify lead generation opportunities in order to expand the territory and drive upsells
• Customer contacts through phone and email each day for driving sales
• Effectively partner and build relationships with internal and external customers
• Manage basic objection handling with customers, providing solutions and supports for after market MI business
• Contribute to quota achievement by:
  • Timely renewal of expiring Service Contracts
  • Timely conversion of Warranty Expiration
  • Selling Service Conversion to existing Installed Base (IB)
  • Timely renewal of expiring Consumables Agreements
  • Recovering customers stopped buying consumables from MI
• Manage high volumes of internal and external contacts through phone and email
• Maintain timely and accurate pipeline in Sales Force Dot Com
• Conduct Installed Base (IB) Audit for improved IB Accuracy scores 
• Work within an established customer base across Pan India
  • Renewal: Customers with expiring Service Contracts and/or Consumables Agreements
  • Warranty Expiration/Conversion: Proactive offer of Service Contracts to existing IB
  • Recovery & Renewal of Consumables to existing IB
  • Recovery/Conversion of Spares to existing IB
• Prepare necessary documents (eg. Contract Templates, Quotations) and conduct routine Health Checks in advance of renewal milestones to capture status of account in order to facilitate seamless renewals
• Collaborate with other functional teams to optimize sales processes
• Identify up-selling and cross-selling opportunities during customer interactions in order to expand M-I’s share of wallet within the account
• Effectively partner and build relationships with internal and external stakeholders
• Manage basic objection handling with customers

What you need to have:

• 3 to 5 years experience working in a sales capacity required with Sales or After Market Sales experience
• A team player, managing End to End Sales cycle
• Must have worked in CRM and SAP
• Ability to work in a fast paced environment required
• Working knowledge in Microsoft Excel and Outlook
• Aptitude to learn new technology is required
• Must be able to apply product knowledge
• Must have excellent communication skills Hindi, English (verbal, written)or any other Regional language
• Excellent organizational and time management skills

You’ll only be the right candidate if you are aligned to our values and culture:

• Collaborative entrepreneurial spirit
• Winning through customers
• High ethical standards, openness and trust
• Expectations for results
• Respect and value people

If you believe you match our values and have the experience we’re looking for, then apply! We can’t wait to hear from you 

All qualified applicants will receive consideration for employment without discrimination on the basis of race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, age and genetic information.

#LI-DNI

Work Arrangement : Hybrid  

Salary Range :    -   

We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position’s responsibilities, a candidate’s work experience, a candidate’s education/training, the position’s location, and the key skills needed for the position.  Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact asingh12@markem-imaje.com for assistance with an accommodation. Kindly specify Job Requisition Number / Job Title and Location in response.

Job Function : Sales