Technical Service Engineer

Markem-Imaje is a trusted world manufacturer of product identification and traceability solutions, offering a full range of reliable and innovative inkjet, thermal transfer, laser, print and label application systems. Markem-Imaje delivers fully integrated solutions that enable product quality and safety, regulatory and retailer compliance, better product recalls and improved manufacturing processes.

As Technical Service Engineer you will be a part of our technical service team in Italy (in your assigned area), providing technical support to our local customers. You will have an opportunity to develop your professional career in a highly professional environment with innovative equipment.

What you will do: 

• Perform installations, repair and maintenance activity
• Perform training, both internally and externally where needed
• Complete service reports accurately
• Actively promote M-I service and products to our customers, improving the up-time of the application and maximizing M-I sales results in addition to ensuring the highest level of customer satisfaction
• Work in partnership with the Sales teams to assist with sales revenue targets and revenue growth. Build strong relationship with the Sales department
• Travel to customers site within your assigned area along with occasional travel nationally to attend training events and meetings

What you need to have: 

Essential

• At least 2-3 years’ experience as Field Service Engineer or as Technical Service Engineer
• Software capabilities
• Ability to technically assess situations and issues, and proactively advise on solutions
• Ability to follow procedures and plan time effectively
• Ability to manage multiple tasks
• Excellent communication skills
• High level of Italian and intermediate level of English

Desirable

• Certification relating to Electrical/Electronics, Mechanical or Networking
• Vision cameras knowledge
• Expert knowledge of technical products, ideally similar to MI’s product range

You’ll only be the right candidate if you are aligned to our values and culture:  

• Collaborative entrepreneurial spirit  
• Winning through customers  
• High ethical standards, openness and trust  

• Expectations for results  
• Respect and value people 

If you believe you match our values and have the experience we’re looking for, then apply! We can’t wait to hear from you   

All qualified applicants will receive consideration for employment without discrimination on the basis of race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, age and genetic information. 

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