Service Technician

Job Requisition ID: 64521

Department: Manuf. & Operations (DEPT_MFGOP)

At Dover Fueling Solutions (DFS), we are taking fueling and convenience retail to the next level. We are passionate about cultivating excellence in everything we do, but what really fuels us is our people. They’re the heart of our company. As an employee, our promise to you is that you’ll work on new and innovative products and solutions, be mentored by managers and teammates who are collaborative, caring, and act with integrity, and have the opportunity to grow in ways that are meaningful to you. Unique and interesting projects – both locally and globally – will challenge you and allow you to pursue different and rewarding career paths.

We are #EnergizedByGrowth.

DFS is part of a legacy of leadership that spans back generations, made up of some of the most trusted, leading-edge brands in the industry. As part of Dover Corporation and with our talented, innovative, outstanding people, we are doing great things and redefining what is possible in fueling and convenience retail. Providing advanced fuel-dispensing equipment, including clean energy solutions, systems and payment, automatic tank gauging and wet stock-management solutions, DFS comprises the product brands of Wayne Fueling Systems, OPW Fuel Management Systems, ClearView, Tokheim, ProGauge, Fairbanks, LIQAL, AvaLAN, and Bulloch Technologies. Headquartered in Austin, TX, DFS has a significant technology development and manufacturing presence worldwide, including facilities in Brazil, Canada, China, India, Italy, Poland, the Netherlands, the United Kingdom and the United States.

Transchem Group is a leader in providing car wash solutions and is part of the Vehicle Wash Solutions Division. Specializing in chemical development of car wash chemicals, powerful equipment, innovative technology, and effective customer support options, we help our valued customers run successful car washing businesses around the globe.

The Service Technician works in the field supporting our customers in the car wash industry. Through providing top-notch mechanical and technical support to our customers, this position has a positive impact on customer retention. This role reports directly to Service Manager providing hands-on equipment service for new installation projects as well as maintaining, troubleshooting and repairing existing equipment. Using exceptional knowledge of car wash equipment and chemistry is paramount to support our customers in running successful carwash businesses.

Key Accountabilities

• Conduct scheduled visits to customer’s locations to install new car wash equipment, perform repairs, inspections and/or service of carwash equipment
• Use mechanical aptitude and technical knowledge to install, modify or update equipment. This includes diagnosing, maintaining, repairing or adjusting equipment.
• Troubleshoot car wash equipment related to chemical, mechanical, electromechanical, electronic equipment and PLC controllers
• Identify parts needed at the customer site and issue requisitions and purchase orders
• Deliver products to customers as part of regular or emergency service visits
• Assist customers with product ordering/inventory management
• Maintain tools, test equipment and materials in an organized manner
• Adhere to company process and procedural standards such as:
  •   immediate inputting of electronic reports
  •   maintain company supplied vehicle and equipment
  • prepare detailed service and failure records
• Make recommendations to customers on a regular basis to improve customer revenues and reduce customer total costs
• Build and strengthen customer relationships that serve to retain, grow and gain accounts
• Communicate professionally with customers and internal team members in a timely fashion
• Train clients relating to use, operation, and maintenance of equipment
• Provide coaching and guidance to other technicians within the team to promote a positive and productive work environment

Education & Experience Required

• Preferred candidates will have direct experience working in the carwash industry
• Millwright, heavy truck mechanic, packaging mechanic, machine builder or service tech experience in other fields or other related trades is considered an asset

Technical Skills & Competencies

• Excellent mechanical aptitude and ability to work with a range of tools and instruments
• Travel within Ontario is required including the ability to stay out of town for car wash installations up to 4 consecutive business weeks 3 to 4 times per year
• Ability to travel domestically and internationally as business needs dictate
• Valid driver’s license with clean driving abstract
• Strong communication skills
• Basic computer skills, data entry, keyboarding, networking, troubleshooting
• Excellent problem-solving ability coupled with understanding of mechanical processes and general electrical.

Safety Excellence

• Follow safety guidelines and Standard Operating Procedures to prevent accidents and ensure a safe working environment for yourself and others.
• Work in a safe manner and strive for zero work related incidents.
• Understand and follow procedures related to safe use of hand and power tools and other equipment
• Only operate equipment that you have been trained on

Physical Demands and Working Conditions

The position works within manufacturing and warehouse areas as well as occasionally on customer sites. The environment at times may be noisy and hot during summer months creating humid work environment with stagnant water.

Physical demands of the position require standing, moving equipment and parts, using push/pulling force, frequent lifting of product up to 75lbs. Manual dexterity required for working with a variety of tools and equipment.

Cognitive demands of the role require the ability to manage changing priorities, working under deadlines and concentration for detailed and precise work. Volume of work can change with customer demand. This role interacts with different departments and requires collaboration and regular interaction with a variety of people.

Work Arrangement : Remote

Pay Range: $34.00 - $36.00 per hour

We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position’s responsibilities, a candidate’s work experience, a candidate’s education/training, the position’s location, and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.

Benefits: Our total rewards package for eligible team members also includes: Registered retirement savings plan with employer contributions; health and dental benefits with a health savings account, company paid short-term disability and long-term disability; paid time off, including 12 paid holidays per calendar year, paid vacation days beginning at 4 weeks annually prorated in the first year, 5 paid sick days annually or as provided under employment legislation laws, and an employee assistance program that includes paid counseling sessions and legal services.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact opwaccommodations@acmecryo.com for assistance with an accommodation. Kindly specify Job Requisition Number / Job Title and Location in response.

We may use artificial intelligence to support candidate sourcing, screening and interview scheduling.  

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