Analyst, Accounts Receivable (Customer Management)

Dover Business Services (DBS) is looking for talented AR Analysts to join our new shared service center in Cebu, Philippines. Working within an emerging shared services organization, the AR Analyst for Customer Management is responsible for delivering timely and quality service to internal stakeholders and Dover customers, as measured by service level agreements and key performance indicators. The position requires the ability to research in-depth business process and customer account issues with the objective of reaching resolutions that meet or exceed objectives with a positive financial impact to the company without negatively impacting customers.

This is an exciting opportunity to gain exposure to a diverse portfolio of businesses across the manufacturing industry, and gain cross-functional experience in an entrepreneurial, team oriented-environment.

Essential Responsibilities

• Facilitate assignment and resolution of ServiceNow tickets including creation of debit and credit memos

• Work closely with AR Cash Application and Collections teams relative to ServiceNow tickets submitted to ensure timely issue resolution

• Monitor and track status of ServiceNow tickets assigned to the team

• Perform analysis and review on orders that are on hold

• Monitor the status of invoices delivery across all business units

• Respond to emails from customers

• Generate report of orders on credit hold and facilitate releasing

• Send invoices to different customers following the required medium of delivery

• Maintain productivity and meet service level agreements in a complex environment, including working with and referencing data in legacy accounting systems

• Assist with other Customer Management duties or projects as assigned, including continuous improvement efforts

Education and Experience

• Bachelor’s degree in Accounting, Business Management, Accounting Technology or related field.

• With at least 2 years of experience in Financial shared services or customer service environment

• Proficient computer skills including Microsoft Excel experience (SharePoint a plus)

• With experience in Oracle system and other ERP systems

Preferred Qualifications

• Excellent interpersonal and communication skills both written and oral

• Ability to work in a fast paced, high volume environment while remaining organized with strict attention to detail

• Ability to meet deadlines and produce accurate results

• High level of customer focus and ability to maintain a positive attitude at all times

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists

• Ability to prioritize and multi-task in a fast-paced environment

• Self-directed, positive and ethical role model able to work with minimal supervision

• Ability to maintain a professional demeanor at all times with customer and coworkers; fully observe Dover’s Code of Ethical Conduct, Employee Handbook “Personal Conduct of Employees” policies and ISO Quality System Standards

Dover Business Services (DBS) is an independent business to business service provider within Dover Corporation, a diversified global manufacturer with annual revenues of $7.5 billion. DBS is accountable for delivering selected transactional services in Accounting and Finance to the entire organization. With locations in Cebu, Philippines; Suzhou China; and Bucharest, Romania, DBS centers operate across the globe to maximize service to our operating companies (OpCos).

Dover Corporation deliver’s innovative equipment and components, specialty systems and support services through four major operating segments: Energy, Engineered Systems, Fluids, and Refrigeration & Food Equipment. Dover combines global scale with operational agility to lead the markets we serve. Recognized for our entrepreneurial approach for nearly 60 years, our team of over 27,000 employees takes an ownership mindset, collaborating with customers to redefine what’s possible. Headquartered in Downers Grove, Illinois, Dover trades on the New York Stock Exchange under “DOV."