Analyst, Master Data Management

Summary Description:
Working with an emerging shared services organization, the Master Data Management Analyst is responsible for supporting Dover’s vendor and customer set up maintenance processes. Working independently, this role is responsible for creating vendor and customer master data with accuracy and timeliness. Accurate system data will be used by Dover stakeholders globally for Accounts Payable (AP) and Accounts Receivable (AR). This position reports to the Master Data Management Lead and Director and is based in Cebu, Philippines.

Essential Responsibilities: 
• Analyze, execute and accurately maintain master data for both Vendors and Customers
• Role responsibility involves the creation and modification of customer bill-to accounts into the Oracle and Syteline system.
• Analyze the validity of the master data creation requests by ensuring that no viable duplicates of the requested master data exist
• Ensure the necessity approvals are obtained before executing updates in master data
• Understanding the vendor and customer requirements by validating the information as indicated in the service now request form
• Participate in analyzing and investigating vendor and customer account integration failures/issues from MDM Oracle and Syteline system.
• Ensure that the master data is regularly updated and cleansed within agreed Service Level Agreement (SLA), to provide timely, relevant and accurate business information for use by all levels of management
• Participate in master data clean-up, and perform mass updates, if necessary, to existing customer records
• Support adhoc or by-request reports from the business
• Ensure full compliance to the following: External Audits, Internal Audits

Systems Used
o Oracle
o Syteline
o Service Now ticketing tool o MS Dynamics

Qualifications: 
• Bachelor’s degree in any Business Related Course
• Minimum 2 years’ Master Data Management experience. Degree in information science, data management, computer science or related field preferred
• Experience with a major ERP system (i.e. Oracle, SAP etc.) managing data in large ERP systems, Oracle preferred.
• Proficiency using Microsoft Excel (Ex: Pivot tables, VLOOKUP, Charts and Graphs etc.).
• Excellent analytical and interpersonal communication skills.
• Team player
• Strong communication skill
• Willing to work on North America time frame

Preferred Qualifications: 
• High level of customer focus and ability to maintain a positive attitude at all times
• High level of proficiency in Microsoft Office products
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to prioritize and multi-task in a fast paced environment
• Self-directed, positive and ethical role model able to work with minimal supervision
• Ability to be an effective team member and display initiative
• Ability to maintain a professional demeanor at all times with suppliers, internal customers and coworkers; fully observe Dover’s Code of Ethical Conduct, Employee Handbook “Personal Conduct of Employees” policies and ISO Quality System Standards

COMPANY OVERVIEW
Dover Business Services (DBS) is an independent business to business service provider within Dover Corporation, a diversified global manufacturer with annual revenues of $7.5 billion. DBS is accountable for delivering selected transactional services in Accounting and Finance to the entire organization. With locations in Cebu, Philippines; Suzhou China; and Bucharest, Romania, DBS centers operate across the globe to maximize service to our operating companies (OpCos).
Dover Corporation deliver’s innovative equipment and components, specialty systems and support services through four major operating segments: Energy, Engineered Systems, Fluids, and Refrigeration & Food Equipment. Dover combines global scale with operational agility to lead the markets we serve. Recognized for our entrepreneurial approach for nearly 60 years, our team of over 27,000 employees takes an ownership mindset, collaborating with customers to redefine what’s possible. Headquartered in Downers Grove, Illinois, Dover trades on the New York Stock Exchange under “DOV.”