Business Process Controls and Quality Manager

JOB SUMMARY:

The Manager of Business Process Controls and Quality reports to the Chief Financial Officer and is responsible for establishing strategic initiatives to drive a best-in-class control environment for global DBS operations located in Cebu Philippines, Suzhou China, Bucharest Romania, Bangalore, India, and the US. The Manager must have strong project management skills and the ability to influence a large multi-national organization into best practices. This role coordinates and maintains close working relationships with all DBS teams, local operating companies, US Corporate Controllership, and audit / assurance providers, including PwC, Internal Audit and the Internal Control Center of Excellence (IC COE) team.

Essential Responsibilities:

• Own the development, implementation, and continuous refinement of internal controls and policies across DBS processes to ensure compliance with industry standards and regulatory requirements.
• Propose and execute strategies for a team of specialists to enhance operational efficiencies, mitigate risks, increase quality of service delivery, and ensure that controls are integrated seamlessly with business operations.
• Conduct comprehensive risk assessments and reviews of DBS processes, identifying areas of vulnerability and implementing corrective actions to reduce the number of audit findings.
• Develop training materials to educate DBS employees on compliance requirements, internal controls, and risk management practices, promoting a culture of accountability and continuous improvement.
• Propose innovative solutions to enhance productivity and reduce costs.
• Foster strong relationships with external auditors and other Compliance leaders across Dover, ensuring that DBS meets all compliance requirements and adapts to new regulations proactively.
• Champion the adoption of technology solutions, such as ERP systems and automation tools, to streamline operations and enhance the effectiveness of business process controls.
• Monitor and report on the performance of business process controls, providing regular updates to DBS Leadership on key risks, compliance issues, and improvement initiatives.
• Coordinate with and provide support to internal and/or external auditors during local audits of DBS locations and operating companies and ensure compliance with Dover’s Core Internal Controls (CIC).
• Liaison and partner with local DBS IT resources and other financial system owners to ensure that the appropriate IT general controls are in place and designed and operating effectively. 
• Support change management for any new DBS financial system implementations or changes to existing DBS financial systems.  Ensure appropriate system implementation and access controls are operating throughout the process, including IT general controls that are designed and implemented after go live. 
• Monitor existing controls environment, and coordinate with DBS process owners to ensure that controls are performed timely and consistently within the frequency and other requirements documented in the local CIC listing.
• Manage and deliver timely remediation for any identified control deficiencies.
• Segregation of duties, SOC-1, and Transition project reviews across all levels of the DBS operations on a quarterly and annual basis.
• Perform ad-hoc projects as needed.

Qualifications:

• Bachelor’s degree in Accounting, Business Management or related field preferred

• Strong understanding of US GAAP, Sarbanes-Oxley, COSO framework, and leading business practices
• 12+ years relevant experience in Finance including a minimum of 4+ years in Audit on US listed companies, either within the Big 4 Audit Firm or in a multi-national organization.
• Prior experience within Risk & Compliance or Internal Control role, finance experience is preferred
• Prior experience with financial systems and assessing and/or implementing related IT controls
• Energetic, self-starter and strong focus on continuous improvement initiatives
  • Ability to multi-task and demonstrate strong project management skills
  • Strong oral and written communication skills
• Flexibility to adapt to an ever-changing and improving environment
• High level of proficiency in Microsoft Office products
• Ability to manage multiple teams and workstreams, including offshore resources (e.g. Suzhou, China)

Preferred Qualifications:

• Strong executive presence and ability to build and maintain productive working relationships with a variety of stakeholders
• Ability to influence an organization into best practices through change management
• Ability to prioritize and multi-task in a fast-paced environment
• Self-directed, positive and ethical role model who is able to work with minimal supervision
• Ability to maintain a professional demeanor at all times with suppliers, internal customers and coworkers; fully observe Dover’s Code of Ethical Conduct, Employee Handbook “Personal Conduct of Employees” policies and ISO Quality System Standards

COMPANY OVERVIEW

Dover Business Services empowers Operating Company growth by providing best-in-class operations expertise and services to increase capacity, improve controls and reduce operating costs. Throughout its global service centers, DBS leverages technologies managed by process experts to achieve standardization, simplification and efficiency; and does what is necessary to keep the business running smoothly so the core businesses can focus on what is possible and achieve organic growth and margin expansion. A standard, centralized approach in DBS service offerings minimizes risk and supports strategic portfolio management.

Our Talent Value Proposition is to Empower, Engage, and Elevate our workforce through Best in class Employee Experience in the whole Talent cycle within DBS. We embody the values of COLLABORATIVE ENTREPRENEURIAL SPIRIT, RESPECTS AND VALUES PEOPLE, WINNING THROUGH CUSTOMERS, HIGH ETHICAL STANDARDS, OPENNESS AND TRUST, and EXPECTATIONS FOR RESULTS. And we continue to blaze the trail in providing insightful solutions for our stakeholders. Our culture of Opportunity and Development, Coaching and Collaboration, Continuous Learning, Recognition and Impact, and Results-driven will help us achieve Our Vision of Becoming the provider of choice for our Operating companies and its customers.

We are located in Cebu, Philippines; Suzhou, China; Bucharest, Romania; Bangalore, India; and Cincinnati, Ohio. Our corporate headquarters is in Downers Grove, Illinois.