Inside Sales Representative

POSITION TITLE:              Inside Sales Representative

REPORTING TO:                 Senior Lead, Customer Experience - Anthony

LOCATION:                          Cebu, Philippines

Summary Description:

We’re seeking a driven and customer focused Inside Sales Representative to join our Customer Experience Anthony’s team. This role is ideal for someone who thrives in a fast-paced environment, enjoys solving customer challenges, and is passionate about delivering exceptional service from quote to post-shipment support. You’ll play a key role in supporting our sales managers and commissioned representatives, ensuring seamless order processing, accurate pricing, and a positive customer journey.

Job Description

• Build and maintain strong relationships with internal teams and external clients
• Provide responsive, high-quality customer service across all touchpoints
• Initiate and manage pre-sale activities including product knowledge, quoting, and order entry
• Ensure post-shipment follow-through and customer satisfaction
• Assure accurate customer pricing
• Collaborate with sales managers and reps to support quoting and order fulfillment
• Troubleshoot issues and proactively resolve customer concerns
• Track and manage multiple priorities with attention to detail

Qualifications and Educational Requirements:

• Bachelor’s degree in Business, Communications, or related field
• Minimum 3 years of experience in customer service or inside sales

• Experience with AS400 or similar mainframe systems

Ideal Candidate Traits

• Proven customer-first mindset with a passion for service excellence
• Strong attention to detail and organizational skills
• Ability to read and interpret basic technical drawings
• Excellent verbal and written communication skills
• Proficiency in Microsoft Office Suite (Excel, Outlook, Word, Teams)
• Comfortable managing multiple priorities and deadlines
• Collaborative team player with cross-functional agility
• Self-motivated, goal-oriented, and eager to contribute to team success

COMPANY OVERVIEW

Dover Business Services (DBS) is an independent business-to-business service provider within Dover Corporation, a diversified global manufacturer with annual revenues of $7.5 billion. DBS is accountable for delivering selected transactional services in Finance, IT and HR to the entire organization. With locations in Hamilton, Ohio, Dundee, Scotland and soon to be Suzhou, China, DBS centers operate across the globe to maximize service to our operating companies (OpCos).

Dover Corporation deliver’s innovative equipment and components, specialty systems and support services through four major operating segments: Energy, Engineered Systems, Fluids, and Refrigeration & Food Equipment. Dover combines global scale with operational agility to lead the markets we serve. Recognized for our entrepreneurial approach for nearly 60 years, our team of over 27,000 employees takes an ownership mindset, collaborating with customers to redefine what’s possible. Headquartered in Downers Grove, Illinois, Dover trades on the New York Stock Exchange under “DOV.”