Manager, Office & Communications

POSITION TITLE: Manager, Office & Communications
REPORTING TO: Site Director – Shared Services Philippines
LOCATION: Cebu, Philippines
Summary Description:
The Manager of Office & Communications leads our day-to-day workplace operations and internal communications across two site locations. In this hands-on leadership role, he or she will ensure a safe, efficient, and welcoming office environment while keeping our team connected, informed, and prepared through proactive community engagement and emergency readiness.

Essential Responsibilities:
• Ecosystem Management – Orchestrate and manage 3rd-party service providers (Facilities, Janitorial, Security, Utilities, and IT) to ensure all physical infrastructure meets or exceeds global standards and operational KPIs.
• Site Resiliency & BCP – Serve as the Chairman of the Crisis Management Team. Own the end-to-end development, testing, and execution of site-wide BCP strategies to ensure business stability during disruptions.
• Regulatory Compliance & Health Safety (EHS) – Guarantee audit-readiness and full adherence to local labor laws (DOLE), fire safety standards, and environmental regulations. Oversee the Safety Officer function to maintain a zero-incident workplace.
• Internal Communications Strategy – Design and lead the site-wide internal "voice" strategy. Partner with HR to execute high-impact engagement campaigns, town halls, and crisis messaging. Ensure all communications are consistent, culturally resonant, and address "MyVoice" objectives. Craft executive-level presentations and briefings that communicate the site’s performance and strategy to global stakeholders.
• Executive Operations Advisory & Execution – Oversee the cadence of leadership meetings, ensuring agendas are aligned with strategic priorities and that action items are tracked to completion. Act as a thought partner to the Site Director, translating high-level vision into actionable workstreams across Shared Services.
• Stakeholder Management – Serve as a proxy for the Site Director in internal and external engagements, managing critical relationships with executive leadership and cross-functional teams.
• Financial Stewardship & Administration – Direct the Facilities and Events OPEX budget. Drive working capital improvements through tactical vendor negotiations and continuous process optimization.

Qualifications:
• Bachelor’s degree in Business Administration (major in Operations or Management), or Communications/Public Relations or related fields
• Minimum five (5) years’ cumulative experience in Facilities / Administration / Workplace management
• Strong executive communication skills (interpersonal and presentation, written and verbal)
• Proven ability to influence and collaborate with executive-level leadership and cross-functional teams
• Proven BCP and crisis management exposure
• Expertise in contract management, SLA/KPI definition, and conducting regular Business Reviews (QBRs) with service providers
• Experience in BPO / Shared Services environment preferred
• Intermediate skills in utilizing Workplace Management Systems (IWMS) or Enterprise Communication tools (e.g., SharePoint, Yammer, or Workday).

Preferred Qualifications:
• Ability to work in a dynamically changing, fast-paced environment while remaining organized with strict attention to detail
• Ability to meet deadlines and produce user-satisfaction results
• High level of customer focus and ability to maintain a positive attitude at all times
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Self-directed, positive and ethical role model able to work with minimal supervision
• Ability to maintain a professional demeanor at all times with customer and coworkers; fully observe Dover’s Code of Ethical Conduct, Employee Handbook “Personal Conduct of Employees” policies and ISO Quality System Standards

COMPANY OVERVIEW
Dover Business Services (DBS) is an independent business-to-business service provider within Dover Corporation, a diversified global manufacturer and solutions provider based in Illinois, U.S.A. with annual revenue of over US$8 billion. DBS is accountable for delivering selected transactional services in Finance to the entire organization. With locations in Downers Grove, Illinois; Suzhou, China; Cebu, Philippines; Bucharest, Romania; and Bangalore, India; DBS centers operate across the globe to maximize service to our operating companies.

Dover Corporation delivers innovative equipment and components, consumable supplies, aftermarket parts, software and digital solutions, and support services through five operating segments: Engineered Products, Clean Energy & Fueling, Imaging & Identification, Pumps & Process Solutions and Climate & Sustainability Technologies. Dover combines global scale with operational agility to lead the markets we serve. Recognized for our entrepreneurial approach for over 65 years, our team of over 25,000 employees takes an ownership mindset, collaborating with customers to redefine what's possible. Headquartered in Downers Grove, Illinois, Dover trades on the New York Stock Exchange under "DOV."