Specialist, Business Process and Controls Specialist

Summary Description:

Working with an emerging shared services organization, the Specialist, Business Process Controls is responsible in supporting assurance and consulting engagements across DBS sites, projects and/or initiatives related to the continuous improvement of control processes, execution of control reviews, transition activities and ad hoc activities. This position is based in Cebu, Philippines.

Core Responsibilities: 

• Conduct regular review of changes made to vendor and customer master data to ensure accuracy and appropriateness.
• Verify that all master data modifications are properly documented and traceable.
• Verify that master data changes are compliant with internal policies, data standards, and regulatory requirements.
• Identify inconsistencies, errors, or omissions in the master data and report findings to relevant stakeholders.
• Provide recommendations for corrective actions and process improvements to prevent future discrepancies.
• Work closely with master data management team, DBS Operating Companies, and relevant stakeholders to ensure that changes are made in alignment with business policies.
• Maintain detailed records and documentation of all reviews conducted, including the nature of the findings and corrective actions taken.
• Prepare reports and present findings to management as required.
• Monitor the remediation status of SOX deficiencies and escalate timely as needed.
• Support the timely facilitation of requirements arising from assurance and consulting engagements.
• Coordinate with DBS operations in the timely completion of the quarterly access review for ERPs.
• Coordinate with the Business Process Improvement (BPI) team and track the completion status of controls impact on continuous improvement initiatives/projects.
• Assist the annual segregation of duties (SOD) review.
• Pro-actively collaborate with DBS Operations in identifying and implementing control process improvement opportunities.
• Drive resolution of remediation items and implementation of process improvement suggestions (e.g. resolution of SOD/access issues). Communicate progress to leadership on a routine basis.
• Other ad hoc and agreed-upon projects and/or initiatives as assigned.

Technical Qualifications:

• Bachelor’s degree in Accountancy, Business Management, Business Administration, Information Systems, or related field preferred.
• Certified Public Accountant (CPA) is a plus.
• Minimum of five (5) years experience in quality auditing, data management, controls and risk management, or related role preferably in a shared service organization.
• Audit background from reputable audit firms is a plus.
• Experience in managing data in large ERP systems.
• Proficiency in using Microsoft Excel (Ex: Pivot tables, VLOOKUP, Charts and Graphs etc.).
• Demonstrated proficiency in conducting and facilitating presentations to internal and external stakeholders.

Desirable Behavioral Competencies:

• High level of customer focus.
• Maintain a positive can-do attitude.
• Persistent in ensuring quality of work result.
• Highly inquisitive and can probe issues adequately with a sense of pragmatism.
• Highly organized.
• Adaptable and agile in responding to various situations.
• Self-directed, resourceful and has initiative. Can work with minimal supervision.
• Collaborative team player and can lead teams in a participative approach.
• Can communicate ideas and represent in an articulate, clear, and concise manner.
• Ability to maintain a professional demeanor at all times with suppliers, internal customers, and coworkers; fully observe Dover’s Code of Ethical Conduct, Employee Handbook “Personal Conduct of Employees” policies and ISO Quality System Standards.

COMPANY OVERVIEW

Dover Business Services empowers Operating Company growth by providing best-in-class operations expertise and services to increase capacity, improve controls and reduce operating costs. Throughout its global service centers, DBS leverages technologies managed by process experts to achieve standardization, simplification, and efficiency; and does what is necessary to keep the business running smoothly so the core businesses can focus on what is possible and achieve organic growth and margin expansion. A standard, centralized approach in DBS service offerings minimizes risk and supports strategic portfolio management.

Our Talent Value Proposition is to Empower, Engage, and Elevate our workforce through Best-in-class Employee Experience in the whole Talent cycle within DBS. We embody the values of COLLABORATIVE ENTREPRENEURIAL SPIRIT, RESPECTS AND VALUES PEOPLE, WINNING THROUGH CUSTOMERS, HIGH ETHICAL STANDARDS, OPENNESS AND TRUST, and EXPECTATIONS FOR RESULTS. And we continue to blaze the trail in providing insightful solutions for our stakeholders. Our culture of Opportunity and Development, Coaching and Collaboration, Continuous Learning, Recognition and Impact, and Results-driven will help us achieve Our Vision of Becoming the provider of choice for our Operating companies and its customers.

We are located in Cebu, Philippines; Suzhou, China; Bucharest, Romania; Bangalore, India; and Cincinnati, Ohio. Our corporate headquarters is in Downers Grove, Illinois.