Field Service Technician

Date: Jan 12, 2023

Location: Charlotte, NC, US

Company: Dover Corporation

MAAG Pump Systems, Automatik Plastics Machinery, Gala Industries, Reduction Engineering Scheer and Ettlinger – five successful and well experienced companies have joined forces to become the global partner for the polymer industry. As manufacturer of gear pumps, pelletizing and filtration systems and also pulverizers we offer top-grade equipment for your demanding requirements – not only for polymer applications, but also for the chemical, petrochemical, pharmaceutical and food industry.

Main Position Objectives

The Field Service Technician provides the highest quality on and off-site technical support for the Maag family of equipment to include:  plastic pelletizing systems, polymer pump and filtration systems.  Working independendently but supported by others, the incumbent is the technical representateive to our customers for all product maintenance, installation, and repair issues.

Position Description - Tasks, Responisibilities, Competencies

  • Independently travels nationally and internationally as Maag's primary technical representative to the customer
  • Interacts with customer on a daily basis to provide solutions to issues
  • Conducts yearly follow-up calls to all Maag customers to check up on the customer and Maag machinery
  • Participates in customer visits to provide support for equipment installation, troubleshooting, maintenance and repair activities.  Visit responsibilities include logistical planning, coordination with interagency contacts and the customer, execution of the trip and reporting activities and expenses
  • Provides training to customer in-house at Maag's facilities and at the customer location
  • Represents the company and collects customer feedback to facilitate continuous improvement opportunities
  • Conducts technical discussions regarding machinery repairs, upgrades, and selection to assist customer with a solution to their needs or problems
  • Collaborates with engineering, manufacturing, parts and equipment sales to develop customer focused solutions

The incumbent considers all interests of quality, accent prevention and occupational safety as well as environmental safety in a preventative manner within his scope of responsibility and supports the avoidance of damages to people, facilities, assets, material and enviroment actively.

The incumbent is obligated to perform tasks requested by management that relate to his position scope or arise from company needs.  This job description reflects current status, right to make changes reserved.

Work Environment

  • Work in this position is both in an office and a factor floor environment, either locally or at a customer site.  While performing the duties of this job in a factory setting, the employee may be eposed to fumes or airborne particles, moving mechanical parts and vibration.  The noise level in the work environment and job sites can be loud and PPE may be required.

Physical Requirements

  • The physical demands described here are representative of those that must be met by tan employee to successfully perform the essential functions of this job.
  • While perfroming the duties of this job, the employee is regulalrly required to talk or hear.  This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing.  The employee must be able to lift items up to 50 pounds.  
  • The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.  Specific vision abilities required by this job include close vision, distance vision, color vision
  • Occasional prolonged sitting during international commercial air travel

Job Specification - Education


  • High School diploma or equivalent education (additional technical skills a plus)
  • Strong mechanical aptitude


  • Technical training in electrical systems (single-phase, 3-phase or low voltage systems)
  • Technical training on logic circuits, electric motors, gears / mechanical devices
  • Multiple language skills

Professional Experience




  • Min 3 years of experience in a field service role
  • Min. 3 years of experience using measuring / test equipment including micrometers and mulit-meters
  • Writing progress and expense report
  • Global travel experience
  • Experience in plastics processing or rotational molding highly desirable

Interpersonall Skills and Behavioral Competencies


  • Excellent verbal and written communication skills
  • Highly organized and efficient
  • Independent self-starter with ability to problem solve and anticipate and avoid issues
  • Strong team player, work ethic and commitment to win
  • Customer focused

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

Nearest Major Market: Charlotte

Job Segment: Maintenance, Pharmaceutical Sales, Chemical Engineer, Technical Support, Field Service, Manufacturing, Sales, Engineering, Technology