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Parts Sales Specialist

Date: Oct 2, 2021

Location: Kent, OH, US

Company: Dover Corporation

MAAG Pump Systems, Automatik Plastics Machinery, Gala Industries, Reduction Engineering Scheer and Ettlinger – five successful and well experienced companies have joined forces to become the global partner for the polymer industry. As manufacturer of gear pumps, pelletizing and filtration systems and also pulverizers we offer top-grade equipment for your demanding requirements – not only for polymer applications, but also for the chemical, petrochemical, pharmaceutical and food industry.

 

The Spare Parts Specialist will possess the skills and technical abilities to drive growth and work with the department

to support product sales and the entire range of equipment in the Maag product line family. This includes pumps and

pump systems, screen changers, filtration systems, filter elements and pelletizer equipment. Responsible for helping

grow the Aftermarket Business by contacting customers to sell spare parts for both new and existing equipment.

Support Aftermarket Spare, Field Service & Repairs, proactive customer calls, provide technical support during peak

demands. Position also involves interfacing and coordination with all other departments (Project Engineering,

Application Engineering, Purchasing and Quality), as well as Sales when needed. Requires much external customer

interface and good two-way communication. Must provide support to help meet customer expectations for minimizing

plant downtime. Perform and promote teamwork, as well as being an advocate and resource for continuous

improvement.

 

Position description – Tasks, responsibilities, competencies (List 8-10 specific tasks – start each description indicating an action e.g. leads, advises, develops etc.)

· Quote spare parts on customers request.

· Enter spare parts orders and send order conformations to customer.

· Conducts proactive calls to customers to check on possible need for spare parts, service, or training for any

Maag equipment they have purchased.

· Enter data into CAMOS after proactive calls and make sure data is accurate.

· Work with Application Engineers, Project Engineers to provide customers BOM’s and recommended spare parts

quote for new systems or pumps after the sale.

· Represents the company and collects customer feedback to feed continuous improvement opportunities.

· Assist field service technicians when they call in from the field (technical, drawings, parts, etc.).

· Other tasks as assigned by manager.

The incumbent considers all interests of quality, accident prevention and occupational safety as well as environmental

safety in a preventive manner within his/her scope of responsibility and supports the avoidance of damages to

people, facilities, assets, material and environment actively.

The incumbent is obliged to perform tasks requested by management that relate to his/her position scope or arise

from company needs. This job description reflects current status, right to make changes reserved.

 

Work Environment

· Work in this position is in an office environment. There may be times when a trip to the customer site is

needed. The noise level in the work environment and job sites can be loud and PPE may be required.

 

Physical Requirements

· The physical demands described here are representative of those that must be met by an employee to

successfully perform the essential functions of this job.

· While performing the duties of this job, the employee is regularly required to talk or hear. This position is very

active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing. The

employee must be able to lift items up to 50 pounds.

 

· The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. · Occasional prolonged sitting during international commercial air travel.

 

Job Specification

Education (area of studies, Management, IT etc.)

Mandatory

· High School diploma or equivalent education (additional technical skills a plus)

· Able to read and explain manufacturing drawing, schematics and piping and instrumentation diagrams.

Desirable

· Technical training or experience in a related Customer Service role

· Familiar with large rotating equipment

 

Professional experience (description incl. No. of years)

Mandatory

· Min 3 years of experience in a related Customer Service role

· Min 3 years of experience with related equipment

· Min 3 years of experience using SAP

· Min 3 years of experience using Excel, Word, Microsoft Office

Desirable

· Experience in plastics processing and equipment highly desirable

 

Interpersonal skills and behavioral competencies

Mandatory

· Excellent verbal and written communication skills

· Highly organized and efficient in approaching tasks

· Independent self-starter with ability to problem solve and anticipate and avoid issues

· Strong team player, work ethic and commitment to win

· Customer-focused

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.


Nearest Major Market: Akron
Nearest Secondary Market: Cleveland

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