Technical Support Engineer

Date: Dec 29, 2020

Location: Charlotte, NC, US

Company: Dover Corporation

Maag is the global leading manufacturer of gear pumps, pelletizing and filtration systems and also pulverizers for sophisticated applications in the synthetic, chemical, petrochemical and food industry.
Maag Pump Systems, Automatik Plastics Machinery, Gala Industries and Reduction Engineering Scheer - four successful and well experienced companies have joined forces to become the global partner for the polymer industry. As manufacturer of gear pumps, pelletizing and filtration systems and also pulverizers we offer top-grade equipment for your demanding requirements - not only for polymer applications, but also for the chemical, petrochemical, pharmaceutical and food industry.

Position Title: Techical Support Engineer

Business Unit: Maag Automatik

Reports To: Technical Support Engineering Manager

Position Location: Charlotte, NC

FLSA Class: Salaried Exempt (not overtime eligible)

Position Type: Full-time


Main position objectives

The Technical Support Engineer provides the highest quality on and off-site technical support like calculation and application analysis, and repair and improvement proposals for the Maag family of equipment to include: pump and filtration systems serving the plastics and polymer industry. The incumbent is the technical representative to our customers for all product maintenance, installation, and repair issues.


Position description – Tasks, responsibilities, competencies

  • Independently travels globally to act as the company’s primary technical representative to the customer.  Travel will be primarily in North and South America but from time to time travel to other parts of the world is required. 
  • May perform calculations and application analysis for new and existing systems
  • Conducts customer visits to provide equipment evaluation, installation, troubleshooting, maintenance and/or repair activities as required.
  • Provides customer training as needed.
  • Represents the company and collects customer feedback to feed continuous improvement opportunities.
  • Leads technical discussions regarding machinery repairs and improvements and provides alternatives to customers to help them decide on a solution.
  • Completes reports to document activities and meet business needs.
  • Collaborates closely with others in the organization to include engineering, operations, parts, and sales to develop customer focused solutions.
  • Other tasks as assigned by manager.


Required Education and Experience

  • Bachelor’s Degree in Engineering or Science related discipline
  • Able to read and explain manufacturing drawing, schematics and piping and instrumentation diagrams.


Desired Education and Experience

  • Training on logic circuits, electric motors, gears / mechanical devices
  • Knowledge of: fluid dynamics, heat transfer, and rheology
  • Familiarity with pumps and large rotating equipment
  • Field Service or Military technical experience
  • Applications experience in plastics processing equipment is highly desirable.


The successful candidate will possess the following skills and behaviors:

  • Excellent verbal and written communication skills
  • Highly organized and efficient in approaching tasks
  • Independent self-starter with ability to problem solve and anticipate and avoid issues
  • Strong team player, work ethic and commitment to win
  • Customer-focused


Travel Required: approximately 30% - 50% - average trip is 5 days in duration; some international travel

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

This position may be located in: Americas : United States : North Carolina : Charlotte

Sub Division : Maag Charlotte

Job Requisition ID : 29323

Nearest Major Market: Charlotte

Job Segment: Technical Support, Manufacturing Engineer, Engineer, Chemical Engineer, Thermal Engineering, Technology, Engineering