Business Process Analyst I, Chattanooga

Date: Sep 6, 2023

Location: Chattanooga, TN, US

Company: Dover Corporation

Environmental Solutions Group encompasses industry-leading brands — Heil Environmental, Marathon, Bayne, The Curotto-Can, 3rd Eye, and Soft-Pak — to create a premier, fully integrated equipment group serving the solid waste and recycling industry. Through extensive voice-of-customer outreach, in-house engineering and manufacturing capabilities, a wide-reaching service network, and proven industry expertise, Environmental Solutions Group is focused on solving customer problems through environmentally responsible products and providing world-class support.  For more information, visit


ESG is a Dover Corporation operating company. Dover is a diversified global manufacturer and solutions provider with annual revenue of approximately $7 billion. We deliver innovative equipment and components, consumable supplies, aftermarket parts, software and digital solutions, and support services through five operating segments: Engineered Products, Fueling Solutions, Imaging & Identification, Pumps & Process Solutions and Refrigeration & Food Equipment. Dover combines global scale with operational agility to lead the markets we serve. Recognized for our entrepreneurial approach for over 60 years, our team of over 23,000 employees takes an ownership mindset, collaborating with customers to redefine what's possible. Headquartered in Downers Grove, Illinois, Dover trades on the New York Stock Exchange under "DOV." Additional information is available at



Operating Company: Environmental Solutions Group

Location: Chattanooga, TN

Reports to: Information Technology (IT) Manager

Department: IT



The Business Process Analyst will work with business stakeholders to identify areas where performance or processes can be improved and to develop and support the systems/tools/applications stakeholders require to improve their functional area. This involves meeting with key stakeholders to determine the goals of the system/tools/applications, gathering and analyzing data and process mapping, and creating the business solution. Some travel is required to meet with stakeholders and observe processes may be required.



  • Meeting with stakeholders to discuss areas of focus and improvement within the business and understand current state.
  • Conducting site visits to analyze equipment and established processes.
  • Gathering and processing data to identify process performance areas.
  • Identifying solutions/tools and designing workflow and process strategies to improve business performance.
  • Overseeing the implementation of the system/tool.
  • Analyzes business processes, functions, and procedures to determine the most effective business systems software to meet the needs of the organization.
  • Establishes systems specifications and objectives, based on business requirements and cost effectiveness, and provides recommendations to management personnel.
  • Collaborates with others in systems development and design, including software programming and table, report, and panel design.
  • Develops test plans and coordinates and performs software testing.
  • Designs and develops processes to monitor and measure business performance.
  • Collects and maintains performance metrics and analyzes data to make recommendations for process improvements.
  • Leading and implementing process improvement, process redesign, and system changes.
  • Educating business users responsible for managing and operating business processes.
  • Monitoring, measuring, and providing feedback on process performance.
  • Supporting and understanding stakeholder processes, systems, and tools.
  • Staying up to date with the latest business practices and technologies.
  • Some travel is required to Fort Payne, AL  2 to 3 times a month.
  • Other duties as assigned.



  • Bachelor’s Degree Business, Computer Science, Systems, or similar is required or equivalent experience.
  • Internship in business where you help leverage technology for better workflow and reporting. 
  • Good understanding of Software solutions, business functions, workflows, and processes - SQL Queries, Python, Android application development, MS Tools and Python for instance.
  • Excellent written and great interpersonal and communication skills.
  • Strong report writing abilities, an aptitude for analyzing data, and great business acumen.
  • Detailed knowledge of workflow and process control software.
  • Analytical and problem-solving skills.
  • Good interpersonal and interviewing skills.
  • Experience with team management.



Results Driven

Self-Awareness and Personal Development

Strong Business Acumen and Sound Judgment



Ethics and Work Standards: Maintain the highest ethical and work standards, while promoting the same attributes in co-workers and others.  Ensure that all business activities – with both internal and external customers – to be performed with a professional demeanor and that all participants be held accountable to this high standard.

Communication:  Expresses thoughts clearly, both orally and in writing, using good grammar. Presents concise, well-organized reports in Microsoft Word, PowerPoint, and Excel.  Listens to understand input, feedback, and concerns.  Provides complete information in an open, honest, and straightforward manner.  Responds promptly and positively to questions and requests.

Teamwork and Relationships:  Works with other employees willingly and in a spirit of cooperation and teamwork.  Supports cooperation.  Demonstrates a commitment to the entire business and is supportive of all initiatives (company and departmental) to help grow Environmental Solutions Group business in the United States and abroad.  Cooperates fully with others to achieve organizational goals. Is tactful, courteous, and considerate.  Embraces a positive outlook.  Is respected and trusted by others.

Continual Improvement and Problem Resolution: Identifies and communicates suggestions for work improvements.  Uses technical and analytical abilities to assure existing work practices are the most efficient and cost effective possible. Performs root-cause analysis and implements viable, permanent solutions to problems.  Works with both internal and external customers to develop solutions which meet company-wide needs and objectives.  Applies a sense of urgency to resolve problems or creates opportunities that will increase productivity and create value.  Shares best practices with other employees across the business.

Accountability:  Accepts responsibility and accessibility for both the strategic planning and the successful implementation of all projects, programs, and duties as outlined in this job description. Advises supervisor of concerns, problems and progress of work in a timely manner.



All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

Job Function : Information Technology


Nearest Major Market: Chattanooga

Job Segment: Business Process, Testing, Computer Science, Application Developer, Intern, Management, Technology, Entry Level