Credit Manager, Chattanooga

Environmental Solutions Group encompasses industry-leading brands — Heil Environmental, Marathon, Bayne, The Curotto-Can, 3rd Eye, Soft-Pak, and Parts Central — to create a premier, fully integrated equipment group serving the solid waste and recycling industry. Through extensive voice-of-customer outreach, in-house engineering and manufacturing capabilities, a wide-reaching service network, and proven industry expertise, Environmental Solutions Group is focused on solving customer problems through environmentally responsible products and providing world-class support. Our mission, "Improving Lives," drives us to make a significant difference, both in the marketplace and in the lives of our employees and their communities. For more information, visit www.doveresg.com.

Dover is a diversified global manufacturer and solutions provider with annual revenue of approximately $8 billion. We deliver innovative equipment and components, consumable supplies, aftermarket parts, software and digital solutions, and support services through five operating segments: Engineered Products, Clean Energy & Fueling, Imaging & Identification, Pumps & Process Solutions and Climate & Sustainability Technologies. Dover combines global scale with operational agility to lead the markets we serve. Recognized for our entrepreneurial approach for over 65 years, our team of over 25,000 employees takes an ownership mindset, collaborating with customers to redefine what’s possible. Headquartered in Downers Grove, Illinois, Dover trades on the New York Stock Exchange under “DOV.” Additional information is available at dovercorporation.com.

Operating Company:  Environmental Solutions Group

Location:  Chattanooga, TN

Reports to:  Corporate Controller

Department:  Finance

POSITION SUMMARY:

The Credit Manager will be responsible for all aspects of the credit process and will help to maintain and improve cash flow and working capital. This position will be responsible for all credit risk management including reviewing, establishing, and enforcing policies to efficiently evaluate, administer, and monitor credit granted. The role will also drive process improvements to appropriately analyze trends, issues and communication issues that both optimize working capital as well as the customer experience.  This role will build and maintain relationships with customers, sales, and operations to resolve collections issues and effectively report on receivable health and collection performance. The role will manage the credit management team both directly within Environmental Solutions Group (ESG) as well as support from Dover Corporation’s shared service team (DBS).

ESSENTIAL JOB FUNCTIONS INCLUDE:

• Encourage teamwork and foster organizational commitment.
• Evaluate creditworthiness of potential customers using financial statements and credit reports and be a critical component of the customer onboarding process.
• Establish credit limits and credit terms for new and existing customers.
• Manage and monitor credit hold functions within JDE.
• Negotiate and secure arrangements for payment with delinquent accounts.
• Identifying risks within the receivables and develop appropriate plans for mitigation.
• Analyze credit data and financial statements to identify trends and potential risks.
• Manage collection team (partially with shared services) to ensure efficiency and effectiveness of team and balancing of workloads.
• Evaluate and coach collection team to ensure continued professional development.
• Develop collection targets/forecasts and provide weekly updates to FP&A.
• Lead efforts with customer service, sales, and operations to resolve collection issues.
• Identifying risks within the receivables and develop appropriate plans for mitigation.
• Prepare reports and presentations on credit performance and risk management for senior management.
• Oversee cash applications managed by shared service center.
• Perform calculations of allowance for bad debt reserves for all ESG business units.

JOB SPECIFICATIONS:

• Bachelor’s degree in Business, Accounting, Finance, or related field or equivalent experience.
• 6+ years of operational credit management.
• Leadership experience in credit management.
• Ability to thrive in high-pressure, dynamic environments.
• Excellent negotiations and communication skills.
• Experience in, accounts receivable, cash application and sales tax exemptions.
• Experience with Microsoft Office products and ERP systems.
• Subject matter expert with local, state, and federal regulations pertaining to credit management.
• Knowledge of procedural and legal aspects of collections.
• Ability to multitask, prioritize and organize efficiently.
• Strong analytical and problem-solving skills.
• Strong organizational skills, keeps timelines and meets deadlines.
• High attention to detail, ensures accuracy in completion of work.
• Ability to communicate and build relationships throughout the organization.
• Excellent communicator including facilitation, verbal, and written skills.

DOVER COMPETENCIES:

Builds and Manages Collaborative Relationships

Results Driven

Strong Business Acumen and Sound Judgment

KNOWLEDGE, SKILLS, AND ABILITIES:

Ethics and Work Standards: Maintain the highest ethical and work standards, while promoting the same attributes in co-workers and others.  Ensure that all business activities – with both internal and external customers – to be performed with a professional demeanor and that all participants be held accountable to this high standard.

Communication:  Expresses thoughts clearly, both orally and in writing, using good grammar. Presents concise, well-organized reports in Microsoft Word, PowerPoint, and Excel.  Listens to understand input, feedback, and concerns.  Provides complete information in an open, honest, and straightforward manner.  Responds promptly and positively to questions and requests.

Teamwork and Relationships:  Works with other employees willingly and in a spirit of cooperation and teamwork.  Supports cooperation.  Demonstrates a commitment to the entire business and is supportive of all initiatives (company and departmental) to help grow Environmental Solutions Group business in the United States and abroad.  Cooperates fully with others to achieve organizational goals. Is tactful, courteous, and considerate.  Embraces a positive outlook.  Is respected and trusted by others.

Continual Improvement and Problem Resolution: Identifies and communicates suggestions for work improvements.  Uses technical and analytical abilities to assure existing work practices are the most efficient and cost effective possible. Performs root-cause analysis and implements viable, permanent solutions to problems.  Works with both internal and external customers to develop solutions which meet company-wide needs and objectives.  Applies a sense of urgency to resolve problems or creates opportunities that will increase productivity and create value.  Shares best practices with other employees across the business.

Accountability:  Accepts responsibility and accessibility for both the strategic planning and the successful implementation of all projects, programs, and duties as outlined in this job description. Advises supervisor of concerns, problems, and progress of work in a timely manner.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

Job Function : Finance