Information Technology Operations Analyst, Chattanooga

Date: Nov 22, 2022

Location: Chattanooga, TN, US

Company: Dover Corporation

Environmental Solutions Group encompasses industry-leading brands — Heil Environmental, Marathon, Bayne, The Curotto-Can, 3rd Eye, and Soft-Pak — to create a premier, fully integrated equipment group serving the solid waste and recycling industry. Through extensive voice-of-customer outreach, in-house engineering and manufacturing capabilities, a wide-reaching service network, and proven industry expertise, Environmental Solutions Group is focused on solving customer problems through environmentally responsible products and providing world-class support.  For more information, visit www.doveresg.com.

 

ESG is a Dover Corporation operating company. Dover is a diversified global manufacturer and solutions provider with annual revenue of approximately $7 billion. We deliver innovative equipment and components, consumable supplies, aftermarket parts, software and digital solutions, and support services through five operating segments: Engineered Products, Fueling Solutions, Imaging & Identification, Pumps & Process Solutions and Refrigeration & Food Equipment. Dover combines global scale with operational agility to lead the markets we serve. Recognized for our entrepreneurial approach for over 60 years, our team of over 23,000 employees takes an ownership mindset, collaborating with customers to redefine what's possible. Headquartered in Downers Grove, Illinois, Dover trades on the New York Stock Exchange under "DOV." Additional information is available at dovercorporation.com.

 

 

Operating Company: Environmental Solutions Group

Location: Chattanooga, TN

Reports to: Senior Director, Business Process and Digital Systems

Department: Information Technology (IT)

 

POSITION SUMMARY:

The Information Technology Operations Analyst will be responsible for of Environmental Solutions Group (ESG) daily information technology execution and information technology reporting compliance. The position will partner with Business Applications Manager, Dover Central lead teams, and 3rd Party vendors to support the systems/tools/applications stakeholders require to operate their functional area and meet all information system audit requirements. Some travel to meet with stakeholders and observe processes may be required.

 

ESSENTIAL JOB FUNCTIONS INCLUDE:

  • Support end user processes, and ticketing for Information Technology support across ESG.
  • Work with the Business Application Manager to ensure technology infrastructure supports all project requirements.
  • Design workflow and process strategies to improve targeted business performance.
  • Designs and develops processes to monitor and measure operational Information Technology performance.
  • Coordinate IT SoX Controls compliance for IT infrastructure.
  • Work with 3rd party vendors and engaging appropriate Dover level resources to ensure IT operational performance across the enterprise.
  • Compile and present management reports on the IT Operations performance including metrics, project deliverable status, etc.
  • Some travel is required.
  • Other duties as assigned.

 

JOB SPECIFICATIONS:

  • Bachelor’s Degree in Business, Computer Science, Systems, or similar is required or equivalent experience.
  • Understanding of Software solutions, business functions, workflows, and processes.
  • Experience supporting in working with enterprise scale applications is preferred.
  • Customer oriented approach.
  • Demonstrated ability to interact professionally with a diverse group of managers, and subject matter experts.
  • Results-oriented self-starter with excellent communication skills and strong management skills.
  • Strong analytical and project management skills required.
  • Excellent written and great interpersonal and communication skills.
  • Strong report writing abilities, an aptitude for analyzing data, and great business acumen.
  • Detailed knowledge of workflow and process control software.
  • Analytical and problem-solving skills.
  • Good interpersonal and interviewing skills.

 

DOVER COMPETENCIES:

Builds and Manages Collaborative Relationships 

Change Leadership 

Results Driven 

Strategic Mindset 

Strong Business Acumen and Sound Judgment 

 

KNOWLEDGE, SKILLS, AND ABILITIES:

Ethics and Work Standards: Maintain the highest ethical and work standards, while promoting the same attributes in co-workers and others.  Ensure that all business activities – with both internal and external customers – to be performed with a professional demeanor and that all participants be held accountable to this high standard.

Communication:  Expresses thoughts clearly, both orally and in writing, using good grammar. Presents concise, well-organized reports in Microsoft Word, PowerPoint, and Excel.  Listens to understand input, feedback, and concerns.  Provides complete information in an open, honest, and straightforward manner.  Responds promptly and positively to questions and requests.

Teamwork and Relationships:  Works with other employees willingly and in a spirit of cooperation and teamwork.  Supports cooperation.  Demonstrates a commitment to the entire business and is supportive of all initiatives (company and departmental) to help grow Environmental Solutions Group business in the United States and abroad.  Cooperates fully with others to achieve organizational goals. Is tactful, courteous, and considerate.  Embraces a positive outlook.  Is respected and trusted by others.

Continual Improvement and Problem Resolution: Identifies and communicates suggestions for work improvements.  Uses technical and analytical abilities to assure existing work practices are the most efficient and cost effective possible. Performs root-cause analysis and implements viable, permanent solutions to problems.  Works with both internal and external customers to develop solutions which meet company-wide needs and objectives.  Applies a sense of urgency to resolve problems or creates opportunities that will increase productivity and create value.  Shares best practices with other employees across the business.

Accountability:  Accepts responsibility and accessibility for both the strategic planning and the successful implementation of all projects, programs, and duties as outlined in this job description. Advises supervisor of concerns, problems, and progress of work in a timely manner.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

This position may be located in: Americas : United States : Tennessee : Chattanooga

Sub Division : 3RDEYE

Job Requisition ID : 46848


Nearest Major Market: Chattanooga

Job Segment: Information Technology, Operations Manager, Computer Science, Project Manager, Technology, Operations