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Product Manager, Equipment, Digital, Chattanooga

Date: Feb 13, 2021

Location: Chattanooga, TN, US

Company: Dover Corporation

Environmental Solutions Group encompasses industry-leading brands — Heil Environmental, Marathon, Bayne, The Curotto-Can, 3rd Eye, and Soft-Pak — to create a premier, fully integrated equipment group serving the solid waste and recycling industry. Through extensive voice-of-customer outreach, in-house engineering and manufacturing capabilities, a wide-reaching service network, and proven industry expertise, Environmental Solutions Group is focused on solving customer problems through environmentally responsible products and providing world-class support.  For more information, visit www.doveresg.com.

 

ESG is a Dover Corporation operating company. Dover is a diversified global manufacturer and solutions provider with annual revenue of approximately $7 billion. We deliver innovative equipment and components, consumable supplies, aftermarket parts, software and digital solutions, and support services through five operating segments: Engineered Products, Fueling Solutions, Imaging & Identification, Pumps & Process Solutions and Refrigeration & Food Equipment. Dover combines global scale with operational agility to lead the markets we serve. Recognized for our entrepreneurial approach for over 60 years, our team of over 23,000 employees takes an ownership mindset, collaborating with customers to redefine what's possible. Headquartered in Downers Grove, Illinois, Dover trades on the New York Stock Exchange under "DOV." Additional information is available at dovercorporation.com.

 

 

Operating Company: Environmental Solutions Group - Heil Environmental

Location:  Fort Payne, AL or Chattanooga, TN

Reports to:  Vice President, Mobile Product Management

Department: Product Management

 

POSITION SUMMARY:

The position of Product Manager is responsible for market assessment, development, and implementation of new digital offerings for stationary and mobile equipment through the respective digital gateways to grow recurring revenue and margin enhancement. The product manager will collaborate with Third Eye Digital team to develop the digital strategy as it relates to equipment performance, total cost of collection, telematics, spare parts, fullness monitoring, asset management and maintenance. Product managers are routinely assigned specific product platform ownership within the Environmental Solutions Group (ESG) portfolio.

 

This is a high-impact, high-visibility, growth and profit driving leadership role within Heil Environmental and ESG.  The Product Manager essentially operates as the General Manager for his/her particular product lines to ensure long-term, profitable growth; for the same Product Management is focused on strategic Portfolio Management with the intent of maximizing ESG market share and profitability of ESG products over the complete life cycle of the product (from concept/ideation to retirement/pruning of mature products).  Profitable growth is the core deliverable of this role.  Key Performance Indicators (KPI) include, gross margin, market share, customer satisfaction and new product sales as percent of annual ESG revenue.  

 

Product Managers are expected to be able to plan and coordinate effectively with all business functions (Sales, Engineering, Operations, Marketing, Finance, etc.) to maximize the life cycle profitability and growth of ESG product lines. 

 

Key activities of Product Managers can include value-proposition development and effective customer communication of Total Cost of Collection (TCC) benefits, Collected Collections, new product innovation pipeline oversight, brand management, promotional publications oversight, technical publications and industry regulatory compliance coordination,   identification and implementation oversight of cost reduction priorities, quarterly and annual sales/margin forecasting,  prototype and product demonstration support, product road map development, market/competitor analysis/response, financial analysis, and basic operations project coordination. 

 

ESSENTIAL JOB FUNCTIONS INCLUDE:

  • Utilize the ESG Innovation Process to drive the development of new products/options, from structured VOC (voice of the customer) interviews and translation, to generation of innovative ideas for new products, oversight of actual product development, testing and production ramp-up in engineering/manufacturing, and successful launching.
  • Systematically phase out obsolete products/options in coordination with the launch of new products/options to replace them.
  • Develop and communicate total cost of collection-based value proposition to factually support premium value-based pricing to establish appropriate price points for all responsible products and options (both standard and custom).
  • Analyze margins to identify areas for targeted cost reduction initiatives.
  • Develop appropriate value proposition supportive technical literature and training materials, with an emphasis on total cost of ownership for the end-user.
  • Analyze markets and competitors to identify and respond to major industry trends.
  • Utilize product scorecards to identify product line performance deficiencies and address accordingly.
  • Significant (40%) time externally focused with field time accompanying Regional Managers, dealers and end-users to develop effective sales tools, promote products, identify opportunities/threats and gain a deep understanding of the market and unmet customer needs.
  • Participate in all major trade shows, from developing appropriate marketing materials, to booth set-up and tear-down as required, to booth staffing and training.
  • Serve as "information conduit" between the external world of sales/dealers/customers and the internal world of manufacturing and engineering.
  • Participate in relevant trade/technical organizations to promote practices and specifications of benefit to Environmental Solutions Group.
  • Develop and maintain close relationships with chassis and associated product manufacturers.

 

JOB SPECIFICATIONS:

  • Bachelor’s Degree in Engineering, similar technical or operational field preferred or equivalent experience.  Master’s Degree in business or industrial management is a plus.
  • Minimum of 2 years of experience as Product Specialist, Product Manager/Engineer, Operations Manager, and/or Technical Sales/Service representative. 
  • Capital equipment industry experience with a focus on digital products is preferred:  Job shop or design-to-build production environment and/or waste equipment industry experience a plus. 
  • New digital product development process experience is a definite plus. 
  • Demonstrated track record of project management consisting of cross-functional teams. 
  • Strong working knowledge of Microsoft Word, Excel, and PowerPoint required. 
  • Experience and demonstrated ability with Microsoft Access and Project and/or CAD software is also a plus.
  • Candidate possesses strong analytical and technical abilities. 
  • Strong leadership and control of work processes from beginning to end is necessary.  The job demands fast, but carefully thought-out results. 
  • Must be able to handle multiple tasks. 
  • Must be able to lead and influence change, cross functionally.
  • Must possess interpersonal and emotional intelligence (self-awareness of own personality traits and communications style with sensitivities to how own behaviors and style affects others in leading change and also must be able to adapt as needed to every situation).
  • Must be able to effectively communicate with senior internal and external customers as well as end-users of related products and services. 
  • The candidate must also demonstrate the ability to work effectively in cross-functional teams as well as lead team projects.
  • Works under limited supervision.  Predominantly handles matters on own initiative, but communicates routinely with cross-functional teams, superiors and management.
  • Must be a self-starter and exercise substantial degree of judgment.  Must maintain high standards to continually produce high quality work.  Decisions must be of the highest ethical standards, must align with company's strategic initiatives.

 

LEADERSHIP COMPETENCIES:

Builds and Manages Collaborative Relationships:  Communicates effectively, both orally and in writing, using good grammar.  Provides complete information in an open, honest and straightforward manner.  Responds promptly and positively to questions and requests. Works with other employees in a spirit of cooperation and teamwork to achieve organizational goals. Is tactful, courteous, and considerate.  Shares best practices with other employees across the business.  Encourages and facilitates an environment for conflict resolution.

Customer and Market Focus: Understands the customer’s business, operating model and economic drivers; demonstrates how to make a positive impact. Works with both internal and external customers to develop solutions, which meet ESG and customer objectives.  Strategically manages relationships with customers. 

Motivates and Inspires: Develops relationships at all levels of the organization.  Is respected and trusted by others. 

Results Driven:  Demonstrates a commitment to the entire business and is supportive of all initiatives (company and departmental) to help grow the Environmental Solutions Group business in the United States and abroad.  Applies a sense of urgency to resolve problems or creates opportunities that will increase productivity and create value. Takes ownership for both the strategic planning and the successful implementation of all projects/programs/duties as outlined in this job description. Advises supervisor of concerns, problems and progress of work in a timely manner.

Self-Awareness and Personal Development: Listens to understand input, feedback and concerns.  Embraces a positive outlook, is flexible, open to new ideas and admits mistakes. 

Strong Business Acumen and Sound Judgment: Identifies and communicates suggestions for work improvements.  Uses technical and analytical abilities to assure existing work practices are the most efficient and cost effective possible. Uses analytics to assess situations and draw timely conclusions. Focuses on planning, implementation and attention to detail.  Presents concise, well organized reports in Microsoft Word, PowerPoint and Excel.

Winning the Right Way: Leads by example and supports team decisions.  Maintains the highest ethical and work standards, while promoting the same attributes in co-workers and others.  Ensures that all business activities – with both internal and external customers – to be performed with a professional demeanor and that all participants be held accountable to this high standard.

 

DOVER COMPETENCIES: 

Customer Impact 

Results Driven 

Strategic Mindset 

 

KNOWLEDGE, SKILLS, AND ABILITIES:

Ethics and Work Standards: Maintain the highest ethical and work standards, while promoting the same attributes in co-workers and others.  Ensure that all business activities – with both internal and external customers – to be performed with a professional demeanor and that all participants be held accountable to this high standard.

Communication:  Expresses thoughts clearly, both orally and in writing, using good grammar. Presents concise, well organized reports in Microsoft Word, PowerPoint and Excel.  Listens to understand input, feedback and concerns.  Provides complete information in an open, honest and straightforward manner.  Responds promptly and positively to questions and requests.

Teamwork and Relationships:  Works with other employees willingly and in a spirit of cooperation and teamwork.  Supports cooperation.  Demonstrates a commitment to the entire business and is supportive of all initiatives (company and departmental) to help grow Environmental Solutions Group business in the United States and abroad.  Cooperates fully with others to achieve organizational goals. Is tactful, courteous, and considerate.  Embraces a positive outlook.  Is respected and trusted by others.

Continual Improvement and Problem Resolution: Identifies and communicates suggestions for work improvements.  Uses technical and analytical abilities to assure existing work practices are the most efficient and cost effective possible. Performs root-cause analysis and implements viable, permanent solutions to problems.  Works with both internal and external customers to develop solutions which meet company-wide needs and objectives.  Applies a sense of urgency to resolve problems or creates opportunities that will increase productivity and create value.  Shares best practices with other employees across the business.

Accountability:  Accepts responsibility and accessibility for both the strategic planning and the successful implementation of all projects, programs, and duties as outlined in this job description. Advises supervisor of concerns, problems and progress of work in a timely manner.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

This position may be located in: Americas : United States : Alabama : Fort Payne || Americas : United States : Tennessee : Chattanooga

Sub Division : Chattanooga

Job Requisition ID : 34949


Nearest Major Market: Chattanooga

Job Segment: Engineer, Product Development, CAD, Drafting, Marketing, Engineering, Research