Customer Support

PSG® is the global pump, metering and dispensing-solution expert, enabling the safe and efficient transfer of critical and valuable fluids that require optimal performance and reliability in applications where it matters most. Additionally, PSG is a leading provider of flow meters designed to reduce waste and downtime while accurately measuring, monitoring and controlling the distribution of fluids. Headquartered in Oakbrook Terrace, IL, USA, PSG is comprised of several world-class brands, including Abaque®, All-Flo™, Almatec®, Blackmer®, Ebsray®, em-tec®, Griswold®, Hydro™, Malema™, Mouvex®, Neptune®, PSG® Biotech, Quantex™, Quattroflow®, and Wilden®. PSG products are manufactured on three continents – North America, Europe, and Asia – in state-of-the-art facilities that practice lean manufacturing and are ISO-certified. PSG is part of the Pumps & Process Solutions segment of Dover Corporation. For additional information on PSG, please visit psgdover.com.

We thrive on winning and being number one; and are always looking to add the best and brightest to our talented team of professionals.   PSG offers a unique combination of the both small company atmosphere:  with an ownership mindset that allows you to make close-to-the-customer decisions; an innovative approach in seeing beyond what is possible today and entrepreneurial spirit in the pursuit of new opportunities; combined with benefits of a large company’s scale, tools, expertise, and financial strength with Dover.  Join PSG, a growing global company where your curiosity, hard work and ambition is rewarded with exceptional career opportunities in a friendly & fast paced environment.  

PSG is part of the Pumps and Process Solutions segment of the Dover Corporation® (NYSE: DOV). Dover is a diversified global manufacturer and solutions provider with annual revenue of approximately $8 billion. We deliver innovative equipment and components, consumable supplies, aftermarket parts, software and digital solutions, and support services through five operating segments. Recognized for our entrepreneurial approach for over 65 years, our team of over 25,000 employees takes an ownership mindset, collaborating with customers to redefine what's possible.

Position Summary:  

Customer Support is responsible for processing orders and coordinating between the goods and services of other teams.

Essential Duties and Responsibilities:

• Processing orders
• Order entry with the creation of Sales order Acknowledgment, amendments
• Communicating Proforma Invoice to the customer for advance payment and other related activities
• Forecasting the shipment and communicating to the customer accordingly
• Responsible for Tracking and follow-up of activities from Order to Cash (especially in payment follow up and collections)
• Responsible for submission of ABG/PBG and Follow up
• Co-ordinating on the Inland logistics such as Dispatch, including legal compliance like road permit etc.
• Creation of Customer Code for new customers and Product reference list
• Communication of MIS reports like Sales Analysis, Customer product report, backlog, customer complaints, services etc. on Daily, Weekly and Monthly basis as required.
• Co-ordinating with Channels supporting Sales Team
• Communicating the schedules and ensuring the delivery of the material.
• Registering, acknowledging, following-up and closure of Customer/Service Complaints
• Maintenance of Customer Complaint/Service register and follow-up of closure reports for customer/service complaints and reporting the open issues to the HOD.
• Working with Plant and Customer in sending FOC items to the customer
• Managing Customer related documents, including Test certificate, compliance certificates etc.
• Managing the Dashboards for the Business deliverables
• Able to work and control on product prices
• Tracking of Service, logistics, offer and customer complaints
• Working as an interface between Factory, Finance, Sales Team, Logistics and Customers.

Qualifications / Requirements:

• Basic Qualification: M.B.A – Operations, Marketing, Finance or UG / PG in commerce & Maths
• Minimum 5 - 8 years of post-qualification experience in a multinational manufacturing industry.
• 3-5 years of related on-the-job experience required.
• High responsiveness
• Able to manage well under pressure
• Good working Knowledge of Microsoft Office

Desired Characteristics:

• Excellent Communication
• Good team player
• Willingness to stretch
• Goal and result oriented
• Aptitude to learn

Work Arrangement : Onsite  

Salary Range :    -   

We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position’s responsibilities, a candidate’s work experience, a candidate’s education/training, the position’s location, and the key skills needed for the position.  Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

<span style="font-family:"Calibri",sans-serif">Fraudulent Recruiting Disclaimer:  Dover Corporation and our affiliated operating companies want to alert applicants to internet job posting fraud, where parties posing as Dover employees, recruiters, or other agents, try to engage with online candidates in an attempt to steal personal and/or financial information.  We do not endorse or engage in any recruitment practices that involve payment or personal information outside of our official application and hiring process.  Please verify the authenticity of an invitation to apply for a job, or for a job offer by contacting us directly through our Dover and affiliated operating company websites at https://careers.dovercorporation.com/.  To learn how you can protect yourself, review our Recruitment Fraud Notice on our careers site.

This position may be located in: APAC : India : Tamil Nadu : Chennai

Sub Division : PSG India

Job Requisition ID : 57951

Job Function : Customer Service

Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact accommodations@psgdover.com for assistance with an accommodation. Kindly specify Job Requisition Number / Job Title and Location in response.