Field Service Technician - Chicago, IL

The Company          

Markem-Imaje, a wholly owned subsidiary of Dover Corporation, connects products and protects brands through intelligent identification, traceability and consumer engagement solutions. We offer the industry’s most comprehensive range of marking and coding systems seamlessly integrated with trusted software, services and consumables. Over 50,000 customers worldwide partner with us to help them unlock the power of information in codes. With decades of proven expertise provided through the most extensive global network, we empower our customers to optimize supply chain efficiencies, achieve sustainability and compliance objectives, keep products safe and engage their consumers. This is intelligence, beyond the mark.

We are looking for a self-motivated, confident, and passionate Field Service Technician who has experience with industrial automation and has a passion for delivering solutions.

The Field Service Technician will be responsible for delivering, installing, repairing, maintaining, and testing equipment. In particular:

• Performing general field service repair and maintenance activities required to support Markem-Imaje customers and installed machine base
• Resolving operational issues in the field. Identifying any issues and performing troubleshooting procedures.
• Determining customer needs and offering recommendations

• Contributing to business growth and sustainment through technical involvement, influence and teamwork

PRIMARY JOB DUTIES

Typical duties will include, but are not limited to the following:

• New equipment installations, customer training, emergency and routine repair, contract sales and maintenance and any other service related activities as directed by management. 
• Determining and recommending which products or services best fit the customers’ needs.
• Developing and maintaining technical and operational competency on Markem-Imaje products through study, training, hands on use and field exposure to customer applications.  Required to successfully complete product training courses and demonstrate a minimum competency level as defined by management.
• Achieving and maintaining a level of customer satisfaction consistent with Markem-Imaje quality guidelines and objectives
• Collaborating and teamworking with sales members to assist with machine demos, installations, technical training, courtesy calls, customer communication and follow up activities

The resource will be assigned to a divisional service territory, with primary customer list, which will be considered the primary area of responsibility

EDUCATION / SKILLS/ REQUIREMENTS

• BA of Mechanical or Electrical Engineering degree preferred.
• 3-5 years Mission-critical field service related experience a plus.

• Basic knowledge of electrical, electronic, pneumatic, hydraulic and mechanical system theory and operation
• Possess interpersonal and customer relationship management skills
• Willing and able to share knowledge and conduct training to diverse audiences of varying size
• Able to work independently and with minimal supervision
• Effective time management skills; able to prioritize multiple activities and commitments

Great package including:

• 401 (k)
• 401 (k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health saving account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Relocation assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.