Applications Engineer

PSG® is a global pump and dispensing solution expert and leading manufacturer of pumps, systems and related flow-control technology for the safe and efficient transfer of critical and valuable fluids and materials. Headquartered in Oakbrook Terrace, IL, USA, PSG is comprised of several world-class brands, including Abaque™, All-Flo, Almatec®, Blackmer®, Ebsray®, em-tec™, EnviroGear®, Griswold®, Hydro™, Malema™, Mouvex®, Neptune™, Quattroflow™ and Wilden®. PSG products are manufactured on three continents, North America, Europe, and Asia, in state-of-the-art facilities that practice lean manufacturing and are ISO-certified. PSG is part of the Pumps and Process Solutions segment of Dover Corporation. For additional information on PSG, please visit psgdover.com.

We thrive on winning and being number one; and are always looking to add the best and brightest to our talented team of professionals.   PSG offers a unique combination of the both small company atmosphere:  with an ownership mindset that allows you to make close-to-the-customer decisions; an innovative approach in seeing beyond what is possible today and entrepreneurial spirit in the pursuit of new opportunities; combined with benefits of a large company’s scale, tools, expertise, and financial strength with Dover.  Join PSG, a growing global company where your curiosity, hard work and ambition is rewarded with exceptional career opportunities in a friendly & fast paced environment. 

PSG is part of the Pumps and Process Solutions segment of the Dover Corporation® (NYSE: DOV). Dover is a diversified global manufacturer and solutions provider with annual revenue of approximately $7 billion. We deliver innovative equipment and components, consumable supplies, aftermarket parts, software and digital solutions, and support services through five operating segments. Recognized for our entrepreneurial approach for over 60 years, our team of over 23,000 employees takes an ownership mindset, collaborating with customers to redefine what's possible.

Summary Description:

The Applications Engineering position at Hydro Systems is responsible for providing technical support both remotely and in the field for the complete Hydro product line. This role serves as a critical link between product management, engineering, and sales with the end users of our products in the field. In addition to field instillation and product support this role provides insight on enhancements that can be made to boost the value of all Hydro Systems products to our customers.

Knowledge, Skills, and Abilities:

• Ability to install and train customers to install Hydro Systems products in the field. Equipment will be focused on our electronic product lines.
• Provide project management support for assigned projects
• Ability to trouble shoot existing equipment installations remotely and in person
• Provide both hands on and remote product /technology training to customers, end users, and internal employees
• Be the go-to expert for troubleshooting customer problems on site and via telephone/video calls
• Provide the recommendations to improve existing products value and utilization based off end use applications
• Assist the Hydro Systems team in creating and communicating product and technology value propositions for customers and end users
• Use application knowledge to assist product management and engineering in the translation of customer requirements into product specifications
• Ability to write and execute application-based product testing
• Provide technical input for the creation of product support materials like manuals

Required Qualifications:

• Associates ’s degree in engineering, science, or business is required. Bachelor’s Degree is preferred
• 5+ Years’ experience providing technical field support or applications engineering support to a product line
• Ability to confidently and safely use tools, such as drill, hammer, and multi-meter
• Ability to read, write and speak in English
• Computer skills are required, familiarity with windows and Microsoft office suite
• Ability to repeatedly lift and move up to 50lbs
• Travel requirement: Up to 30% (primarily domestic)

Preferred Qualifications:

• Working knowledge of mechanical and/or electronical diagrams and circuitry
• Working knowledge of wireless protocols and equipment that interacts with web-based platforms
• Strong interpersonal skills with ability to communicate with all levels of an organization both internally and externally
• Proven track record of successful problem-solving skills
• Ability to assist the sales team in customer meetings by providing technical product insights to the customer

Work Arrangement : Onsite  

Salary Range :    -   

We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position’s responsibilities, a candidate’s work experience, a candidate’s education/training, the position’s location, and the key skills needed for the position.  Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.