Business System Analyst

Date: Jan 25, 2023

Location: Conyers, GA, US, 30013

Company: Dover Corporation

Our Story:


Dover Food Retail (DFR) is a leading manufacturer of Display Cases, Specialty Products, Refrigeration Systems, Power Systems and Comprehensive Services; and leading our industry by Innovating What’s Next in glass doors and intelligent merchandising technologies that keep food safe under brands such as HillPhoenix and Anthony.


DFR is part of the Climate & Sustainability Technologies segment of the Dover Corporation® (NYSE: DOV). Dover is a diversified global manufacturer with annual revenues in excess of $7 billion.


DFR is built on creativity and customer-centric innovation delivered by people invigorated by a strong sense of responsibility to help our customers win in their marketplaces. The relationships we build with our customers are as important to our success as the products we manufacture. This collaborative environment delivers FRESH THINKING, reassuring our customers that they choose the best when they choose to work with the people of Dover Food Retail.


Job Title:        Business Systems Analyst

Location:        Conyers, GA


What we’re looking for:


BI/Data engineering team at DFR is tasked with overall arching goal to provide a modern, robust and scalable data-based solution platform to DFR business, enabling DFR business teams to make better and more informed business decision. Business Systems Analyst is part of the BI and data engineering team within DFR working across multiple stakeholders within IT and business domain.  BSA will be involved in design, development and implement data-based solutions by providing business and systems analysis, understand and develop data and systems requirements, fit/gap analysis, design our future business processes and systems requirements, systems configuration, systems testing, end-user support and identify opportunities to improve efficiency.


What you’ll be responsible for in this role:


  • Serve as a liaison between the Internal ERP, BI/data engineering and business teams to understand business and data requirements for internal projects, enhancements and new tool development
  • Work with internal ERP team and end users to understand ERP business flows in area of supply chain and finance, understand the data flow and structure within these ERP systems, high level system functionality and data design
  • Work with internal BI/data engineering team to develop data models and data sets, design and optimize data extraction and load process, optimize data model
  • Assist in internal testing, coordinate with business for requirement definition, testing, documentation and signoff
  • Building and maintaining relationships with key stakeholders
  • Identifying improvement opportunities (proactive and reactive)
  • Other duties as assigned


What are the basic qualifications?


  • Bachelor’s degree in a relevant technical or business discipline, or equivalent education/experience
  • 2 years of experience in business systems analyst role
  • 2 years of experience working in a business intelligence environment. Familiarity with development concepts, tools technologies for BI


To be a great fit for the role:


  • Project leadership / management skill set
  • Excellent verbal and written communication skills and ability to interact professionally with users throughout the organization, from the shop floor to the executive team.
  • Service Desk understanding, experience ticket management and summary reporting.
  • Effective collaboration with on premise and remote employees
  • Proficiency in MS Office (MS Word, Excel, PowerPoint)
  • Excellent written/oral communication and business partnering skills
  • Analytical and problem-solving skills to resolve and explain complex issues to business partners
  • Ability to work independently and as part of a team
  • Results oriented with strong organizational skills to manage multiple priorities within deadlines
  • Ability to quickly grasp technology concepts
  • Experience as a BSA on BI/data-based projects involving cross-functional teams and business partners
  • High level understanding of business and data flows in ERP application in a manufacturing environment
  • Good understanding of development stages in a BI environment. Exposure to analytical tools like PowerBI or OBIEE


How We Define Our Values and Why You Should Join Our Team:


The backbone behind our collection of outstanding businesses is a team of dedicated employees who protect and enhance our valued reputation for quality and delivering what we promise. It’s our values that define Dover to all of our key audiences: our shareholders, customers, prospective employees and especially to ourselves.


These values must be expressed in our work and embody our actions, as they form the basis by which we do our jobs, make decisions and measure our performance. It’s our unwavering commitment to maintaining our values that defines who we are as a Company.


  • Collaborative Entrepreneurial Spirit
  • Winning Through Customers
  • Respects and Values People
  • Expectations for Results
  • High Ethical Standards, Openness, and Trust


What’s in it for you?


  • Medical, Dental, and Vision
  • 401k Retirement Plan
  • Flexible Spending
  • Paid Holidays










The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified.  Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.


Dover Food Retail is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

Nearest Major Market: Atlanta

Job Segment: Systems Analyst, ERP, Service Desk, Business Intelligence, Supply Chain, Technology, Customer Service, Operations