Commercial Specialist, Strategic Accounts

Our Story:

Dover Food Retail (DFR) is a leading manufacturer of Display Cases, Specialty Products, Refrigeration Systems, Power Systems and Comprehensive Services; and leading our industry by Innovating What’s Next in glass doors and intelligent merchandising technologies that keep food safe under brands such as Hillphoenix and Anthony.

DFR is part of the Climate & Sustainability Technologies segment of the Dover Corporation® (NYSE: DOV). Dover is a diversified global manufacturer with annual revenues in excess of $7 billion.

DFR is built on creativity and customer-centric innovation delivered by people invigorated by a strong sense of responsibility to help our customers win in their marketplaces. The relationships we build with our customers are as important to our success as the products we manufacture. This collaborative environment delivers FRESH THINKING, reassuring our customers that they choose the best when they choose to work with the people of Dover Food Retail.

Job Title:        Commercial Specialist, Strategic Accounts

Location:        Remote

What we are looking for:

The Commercial Specialist, Strategic Accounts is a key role in supporting our strategic accounts. This role is critical in our efforts to maintain our market share.

This position is responsible for customer interface and management, supporting the SAM in all areas. It will include assisting in design and application of highly customizable products to meet the customer’s refrigeration display equipment requirements. This will relate particularly to the CO2 multiple product lines Hill-Phoenix offers. The role additionally acts as a senior project manager, managing a team of product managers. This will involve a variety of functions involving close customer contact for equipment, engineering design, pricing, delivery, and installation, working in concert with contractors, operations, purchasing, engineers, other internal sales personnel, and customer stakeholders.

What you will be responsible for in this role:

• Deliver consultative selling and drive customer demand shaping
• Interact with the customer’s procurement team and engineering team, customers and/or outside sales to determine customer requirements and specifications for jobs to be designed.  Ultimately, this delivers customer value
• Review customer fixture plans and build future order requirements for equipment

• Manage Salesforce forecast data and daily handling of administrative duties and functions 

• Determines proper system/equipment type to meet the customer’s needs

• Partner with Field Support Team on resolving warranty and operational issues. Co-ordinate with Field Support Team on systems start up support

• Lead and collaborate with other departments to ensure that projects are successfully carried through finance, materials group, production engineering, manufacturing and field services from quote to installation
• Influence customers with remodel requirements, suggesting new equipment and/or field modifications to meet the customer’s demands
• Liaise between vendors, engineering contractors, customers, and internal parties to deliver best solution at the best value for the customer
• Identify opportunities for product rationalization and cost reduction to reduce upfront purchase cost, create value and customer good will
• Other duties as assigned

What are the basic qualifications?

• Bachelor’s Degree with 10 to 15 years’ experience within the refrigeration equipment industry; or
• Technical Degree or equivalent apprenticeship program in the HVAC/R industry with 8+ years’ experience within the refrigeration industry; and
• 2+ years of application engineering experience

What are the preferred qualifications?

• Familiarity with AutoCAD drawings preferred

To be a great fit for the role:

• Ability to use Microsoft Office Suite (Excel, PowerPoint, Word, and Outlook) applications to at least an advanced beginner to intermediate level.
• Strong experience with customer-facing communications in relation to industrial refrigeration systems and refrigeration display fixtures
• Ability to interpret store layout and fixture plans
• Strong problem-solving ability
• Ability to quickly adapt in a fast-paced high-energy environment
• Works well under pressure, deadlines and shifting priorities depending upon the needs of the business
• Ability to manage multiple projects / tasks
• History of continuous improvement and change management controls
• Strong mechanical ability / intellectual curiosity
• 15% travel
• Focus on Customer Needs: Anticipate, understand, and respond to the needs of internal and external customers to meet or exceed their expectations while growing the business
• Foster Teamwork: Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.
• Lead: Positively influence others to achieve results that are in the best interest of the customer and the organization.
• Make Decisions: Assess situations to determine the importance, urgency and risks, and make clear decisions which are timely and in the best interests of the customer and the organization.

How We Define Our Values and Why You Should Join Our Team:

The backbone behind our collection of outstanding businesses is a team of dedicated employees who protect and enhance our valued reputation for quality and delivering what we promise. It’s our values that define Dover to all of our key audiences: our shareholders, customers, prospective employees and especially to ourselves.

These values must be expressed in our work and embody our actions, as they form the basis by which we do our jobs, make decisions and measure our performance. It’s our unwavering commitment to maintaining our values that defines who we are as a Company.

• Collaborative Entrepreneurial Spirit
• Winning Through Customers
• Respects and Values People
• Expectations for Results
• High Ethical Standards, Openness, and Trust

What’s in it for you?

• Medical, Dental, and Vision
• 401k Retirement Plan
• Flexible Spending
• Paid Holidays

#LI-JW2

#LI-REMOTE

Work Arrangement : Remote

Pay Range: $145,000.00 - $156,000.00

We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position’s responsibilities, a candidate’s work experience, a candidate’s education/training, the position’s location, and the key skills needed for the position.  Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.

The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified.  Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.                                             

Dover Food Retail is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact BOT@doverfoodretail.com for assistance with an accommodation. Kindly specify Job Requisition Number / Job Title and Location in response.

Job Function :