Field Service Specialist

Date: Sep 26, 2022

Location: Conyers, GA, US, 30013

Company: Dover Corporation

Our Story:

 

Dover Food Retail (DFR) is a leading manufacturer of Display Cases, Specialty Products, Refrigeration Systems, Power Systems and Comprehensive Services; and leading our industry by Innovating What’s Next in glass doors and intelligent merchandising technologies that keep food safe under brands such as HillPhoenix and Anthony.

 

DFR is part of the Refrigeration and Food Equipment segment of the Dover Corporation® (NYSE: DOV). Dover is a diversified global manufacturer with annual revenues in excess of $7 billion.

 

DFR is built on creativity and customer-centric innovation delivered by people invigorated by a strong sense of responsibility to help our customers win in their marketplaces. The relationships we build with our customers are as important to our success as the products we manufacture. This collaborative environment delivers FRESH THINKING, reassuring our customers that they choose the best when they choose to work with the people of Dover Food Retail.

 

Job Title:        Field Service Specialist            

Location:        New England Region - Remote

 

What we are looking for:

 

We are looking for a Field Service Specialist (FSS) who will represent all divisions of Dover Food Retail (DFR) customers, installation/servicing contractors and end users.  This position may oversee installation of equipment on customer sites.  The FSS interacts with the DFR dealer network and provides technical support and training to Sales, store owners and outside contractors.  At times the FSS may directly or personally support product delivery, quality assurance, installation oversight, training, and the service and repair of DFR equipment. The FSS is also responsible for the administration of warranty claims.

 

What you will be responsible for in this role:

 

  • Follow blueprints and manufacturer's instructions, utilizing knowledge of refrigeration, mechanical, hydronic and electrical machinery.
  • Provide technical assistance for dealers, contractors, sales, customers, and engineering.
  • Assist installation/service representative in the repair and/or modifications of DFR equipment.
  • Adhere to company policy of quality services standards and interfaces closely with Sales and Service Parts personnel.
  • Assists or supervises with repairs, modifications or updates to DFR equipment when required which may include working nights, weekends, and other off-peak hours to minimize store disruption.
  • Ensures all corrective measures conducted on DFR equipment are in accordance to company policy, practice and procedure.
  • Maintains goodwill of customer during installation period and promotes sale of company products or equipment to existing and potential customers. 
  • May operate in the field or be assigned directly to customer facility to provide technical support.  May be temporarily assigned to other geographic regions as need arises.
  • Thoroughly documents all calls in a timely manner, to identify quality and performance trends.  Reports trends to appropriate organization to assure root cause problem resolutions.

 

What are the basic qualifications?

 

  • High School diploma or general education degree (GED) and/or Associate's degree (A.A.) or equivalent from two-year college or technical school;
  • A minimum of five (5) years in the supermarket refrigeration industry, and/or training; or equivalent combination of education and experience.
  • Journeyman refrigeration certificate maybe required in some regions.

 

To be a great fit for the role:

 

  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. 
  • Ability to write routine reports and correspondence. 
  • Ability to speak effectively before groups of customers or employees of organization.
  • Ability to calculate figures and amounts such as, proportions, percentages, area, circumference, and volume. 
  • Ability to apply concepts of basic algebra and geometry.
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

 

How We Define Our Values and Why You Should Join Our Team:

 

The backbone behind our collection of outstanding businesses is a team of dedicated employees who protect and enhance our valued reputation for quality and delivering what we promise. It’s our values that define Dover to all of our key audiences: our shareholders, customers, prospective employees and especially to ourselves.

These values must be expressed in our work and embody our actions, as they form the basis by which we do our jobs, make decisions and measure our performance. It’s our unwavering commitment to maintaining our values that defines who we are as a Company.

 

  • Collaborative Entrepreneurial Spirit
  • Winning Through Customers
  • Respects and Values People
  • Expectations for Results
  • High Ethical Standards, Openness, and Trust

 

What’s in it for you?

 

  • Medical, Dental, and Vision
  • 401k Retirement Plan
  • Flexible Spending
  • Profit Sharing
  • Paid Holidays

 

 

 

#LI-FG1

 

 

 

 

 

The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified.  Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.

 

Dover Food Retail is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.


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